TripAdvisor: a history of complaints

theguardianCredits: The Guardian
By: Will Coldwell

TripAdvisor’s fraught relationship with the travel industry.

Mention of KwikChex’s group action against TripAdvisor over reviews believed unfair and damaging to businesses. Also investigation launched by the Advertising Standards Authority (ASA) in 2011 into TripAdvisor after KwikChex filed a complaint on behalf of business owners upset at what they described as fake or defamatory reviews.

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