RECOMMENDATIONS & ASSISTANCE TO CHECK AND REPORT TIMESHARE BUSINESSES.

Resorts

It is relatively easy to check genuine resorts. In Europe, for example, the majority are members of the Resort Development Organisation – (RDO). Click here to see the full list of members on the Timeshare Business Check website. In addition to compliance with consumer protection laws, such businesses also agree to comply with an additional code of conduct.

RDO Members

Offers & Sales Presentations

Genuine resorts may use promotional offers to encourage people to see for themselves the quality that is on offer. These low cost holiday offers normally also entail attending a sales promotion, which may last for several hours. Many happy timeshare owners have been introduced to timeshare in this way.

Remember the following (For all contract periods over 12 months)

The Resort Development Organisation does have some Timeshare Resale Members. You can find them on the RDO website. The RDO will also answer any questions you may have about their members.

If after carrying out your own checks, you are in any doubt, you can use the online form on the Timeshare Business Check website.

TimeshareBusinessCheck.org

If you are approached on the street

There are still many rogue and bogus operations that prey on holidaymakers, particularly in the Canary Islands and the Costa del Sol. They typically use ‘scratch-cards’ and other promises of fantastic prizes to lure people in and then attempt to sign ‘winners’ up to so called holiday clubs – and will do their utmost to take money off their victims immediately. In addition many of these operators will fraudulently claim to be representatives of local tourism organisations or genuine resorts and holiday companies. These are often unlawful in Spain. Often, asking for ID is a significant deterrent with rogue businesses as they do not want to be identified.

In many parts of Europe, licenses are required to sell timeshare products on the street. Representatives of such companies are required to wear a visible badge and may be restricted to working from booths.

Remember the golden rule is not to make any payment even if you are interested in what appears to be on offer – then you can always establish who you are dealing with and carry out some double-checking.

Timeshare Resales & ‘Disposal’

There are an exceptional number of fraudulent operators that target timeshare owners that are considering or seeking to sell their timeshares. Here are a few straightforward rules:

  • Never, ever, pay upfront fees, no matter what a person may tell you they are for, including legal administration or advertising. Where a genuine law firm requires such fees, double check their identity and seek further advice before committing to anything. Ask for the details in writing, including what precisely they are offering.
  • If you are ‘cold-called’ be particularly vigilant. Nearly all such approaches are made by rogue businesses that are using stolen data. Ask any unsolicited caller to confirm their identity. Ask for a phone number you can call them back on and for details of their business, such as their registered business name, number and address. Most will be reluctant to provide such details, which tells you all you need to know. Some will claim to be legitimate companies. Write down any such information they do provide so it can be checked.
  • There are also many websites that spring up offering to sell your timeshare or dispose of it, often they look legitimate and may even pose as a law firm. Some fraudulently use various logos of trade associations or government departments. Many use Google Adverts to push themselves up search results. Again, check if they provide full details of their business. Never deal with anyone not prepared to be wholly transparent.

Timeshare sellers may also try to persuade you to buy another property, saying that they will sell your current property. Often, these sales never happen and you may be left with two timeshares!

RDO Timeshare Resale Members

The Resort Development Organisation does have some Timeshare Resale Members. You can find them on the RDO website. The RDO will also answer any questions you may have about their members.

If after carrying out your own checks, you are in any doubt, you can use the online form on the Timeshare Business Check website.

Ways to contact the UK ECC:

The UK European Consumer Centre. Hosted by the Trading Standards Institute, 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH Contact

Phone: 08456 04 05 03
Email: ecc@tsi.org.uk
Fax: 08456 08 96 00

The Resort Development Organisation (RDO)

Online Contact Form

Address:
Hamilton House
Mabledon Place
Bloomsbury
London
WC1H 9BB

Email: info@rdo.org

KwikChex

If you are experiencing difficulties in reporting concerns to the above organisations, please contact
KwikChex – Click here

The Timeshare Business Check website (part of the Timeshare Task Force, managed by KwikChex) is a free service for consumers with problems and concerns – including assistance and advice re timeshare relinquishment, refunds and law enforcement – visit now to get help.

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