Posts by KwikChex

Timeshare Relinquishment / ‘Legal Action’ rogues ordered to repay victims

Neil Mendoza and Michael Girvin, who were convicted in December 2014 of offences relating to misleading consumers, have been ordered to pay £30,000 and £100 respectively.

Mendoza and Girvin used typical scare tactics, falsehoods and pressure to persuade timeshare owners to pay monies for assistance that was not actually being provided.

See details of the news article – http://www.exeterexpressandecho.co.uk/Crooked-Exeter-timeshare-salesman-repay-30-000/story-28099143-detail/story.html

Timeshare Business Check Profile for Neil Mendoza

Timeshare Business Check Profile for Michael Girvin

Direct Marketing Commission responds to complaints about Hollywood Marketing, Tenerife

DMC

A report has been published by the Direct Marketing Commission (DMC) which is highly critical of the businesses owned by Hollywood Marketing SLU. It recommends that Hollywood Marketing’s membership of the Direct Marketing Association (DMA) be terminated.

The DMC carried out a lengthy investigation after being contacted by KwikChex, acting in our role leading the Timeshare Task Force. It contacted affected consumers and other organisations, including a UK Trading Standards Officer who has been dealing with complaints from consumers.

Their conclusion was that the practices of Hollywood Marketing and its principal brands – SellMyTimeshare.tv and Monster Travel breached the DMA code of conduct, citing four rules that had been broken. The report details several aspects of the operation, including what would be termed as ‘bait & switch’ methods between SellMyTimeshare and Monster Travel – the promising of one service which is subsequently replaced by the sale of an unwanted product. It also casts doubt on the value of the ‘Monster Credits’ product.

The report also reveals the scale of the Hollywood Travel operations with the figures quoted for selling Monster Credits over the last two years appearing to exceed £100 million.

UK consumers that have been affected by these operations can report them to:

For the full DMC report click here

Latest Timeshare Task Force Customer Testimonial

KwikChex assisted this consumer with a Section 75 refund for a deposit made to Monster Travel / Hollywood Marketing SL.

I cannot thank you all enough for all your help, work and kindness in what has been for us a hard lesson and learning curve. Time will tell if this is the last of it.
May you all be truly blessed in all that you do.
Thank you so much

Mrs L, Oct-15

Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).


The above testimonial is from Timeshare Business Check/Timeshare Task Force.

The Timeshare Business Check website (part of the Timeshare Task Force, managed by KwikChex) is a free service for consumers with problems and concerns – including assistance and advice re timeshare relinquishment, refunds and law enforcement – visit now to get help.

Latest Timeshare Task Force Customer Testimonial

KwikChex assisted this consumer with a Section 75 refund for a deposit and balance payment made to Intelligent Software Solutions SL (ISS).

“Just to let you know that we received an email and telephone call confirming that the bank have offered us £9,026.69 in full and final settlement of the claim.

We would like to thank you for all your help and assistance that you have given us regarding this, we feel sure that without your help this would not have been possible.”

Mr & Mrs P, Oct-15

Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).


The above testimonial is from Timeshare Business Check/Timeshare Task Force.

The Timeshare Business Check website (part of the Timeshare Task Force, managed by KwikChex) is a free service for consumers with problems and concerns – including assistance and advice re timeshare relinquishment, refunds and law enforcement – visit now to get help.

Latest Timeshare Task Force Customer Testimonial

KwikChex assisted this consumer with relinquishment of their timeshare.

“I am more than pleased to be able to tell you that in April this year my request to surrender my ownership of the weeks I owned ​was accepted. Not only that, but they even refunded me to the tune of £1,062.60 for maintenance fees paid but not able to use.

I have to say that you played a vital part in this operation, and I am convinced that without your help I would still be fighting my case.

Once again a massive thank​ ​you.​ ​I will remain grateful to you and I wish you every success with your business. If I can be of any assistance in helping you with other clients, please feel free to approach me and​ I​ will deem that a pleasure.”

Mr & Mrs H, Oct-15

Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).


The above testimonial is from Timeshare Business Check/Timeshare Task Force.

The Timeshare Business Check website (part of the Timeshare Task Force, managed by KwikChex) is a free service for consumers with problems and concerns – including assistance and advice re timeshare relinquishment, refunds and law enforcement – visit now to get help.

Latest Timeshare Task Force Customer Testimonial

KwikChex assisted this consumer with a refund from Realistix (Timeshare Business Check Profile).

“Received my deposit back this morning so all is good in the world. Thank you so much for all your help. Without the exposure you gave them I doubt it would ever have happened.”

Mr H, Oct-15

Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).


The above testimonial is from Timeshare Business Check/Timeshare Task Force.

The Timeshare Business Check website (part of the Timeshare Task Force, managed by KwikChex) is a free service for consumers with problems and concerns – including assistance and advice re timeshare relinquishment, refunds and law enforcement – visit now to get help.

ASA Uphold Complaint against Timeshare Solutions Ltd

ASA

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Solutions Ltd www.timesharesolutionsltd.com/.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org/ which KwikChex manages.

The investigation by KwikChex challenged whether the testimonials by “Steve”, Mrs P Swift, Vicky Tomgue and Mrs Wilson were genuine because they understood the same testimonials appeared on another website for another timeshare claims company under different names.

The ASA acknowledged that Timeshare Solutions said they held contact details for those who had given the testimonials. However, advertisers need to hold documentary evidence to demonstrate that testimonials used in their advertising were genuine – contact details for the people who gave them, and that testimonials must relate to the advertised product. The ASA requested evidence of the original testimonials together with the contact details. Timeshare Solutions were unable to demonstrate the testimonials were genuine or that they related to their services. Therefore, the ASA concluded that the use of the testimonials on their website was misleading.

The ASA therefore upheld the complaint and concluded that testimonials must not appear again.

The details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

ASA Informally Resolve Complaint against Easy Consulting SL t/a Exclusive Weeks

ASA

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Exclusive Weeks http://exclusiveweeks.co.uk/.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages.

The complaint challenged the display of a countdown clock promotion which renewed and did not expire on website www.exclusiveweeks.co.uk.

The countdown clock has since been removed.

The details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

ASA Informally Resolve Complaint against Easy Consulting SL t/a Direct Resorts International

ASA

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Direct Resorts International http://directresortsinternational.co.uk/.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages.

The complaint challenged whether testimonials on the www.directresortsinternational.co.uk website were genuine because the same testimonials were also displayed on another website www.exclusiveweeks.co.uk.

The testimonials have since been removed.

The details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

KwikChex and BBC expose problems with Realistix Solutions product

bbc-radio-4-250x100

KwikChex has once again been working with the BBC to highlight dangers to consumers.

As part of the Timeshare Task Force initiative, KwikChex contacted the BBC 4 Radio You & Yours programme about a product known as Realistix Solutions.

This is a product which is the subject of many consumer complaints.

Consumers are approached with a scratch card promotion, then attend a meeting during which they are persuaded to buy this product, with promises of exceptionally discounted holidays in return for an upfront payment of several thousand pounds. The process involves persuading the consumer to open a software disk (supposedly in order to check it) and getting the consumer to sign that they accept many onerous conditions, including rights to refunds etc. When consumers subsequently complain, the businesses selling the product tell them that they opened the packaging / broke the seal and therefore have no refund rights – and that they signed several aspects waiving their rights.

We have already ensured full refunds for consumers who were persuaded to buy Realistix in Malta and are now working to do the same in Tenerife where at least two companies are selling it. Trading Standards Officers we have consulted with agree that there are a number of Consumer Protection Regulations being breached.

​The consumer featured is currently being assisted by KwikChex – and after BBC journalists contacted the companies that manufacture and sell Realistix Solutions software, he has been promised a full refund.

The programme can be listened to by clicking on this link http://www.bbc.co.uk/programmes/b067w3pc

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