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Archive for the ‘ News ’ Category

Successes for consumers right across the spectrum Here is what consumers had to say about KwikChex during 2016: KwikChex Testimonial Just to inform you that disputed review has now been removed from our page. Thanks for your help. TP, Nov-16 Timeshare Task Force Testimonial Can’t recommend these guys highly enough. If you have any issues […]

As usual, KwikChex had a good deal of media coverage during 2016, including the following TripAdvisor criticised after closed Tunisian terror hotel given top award http://www.telegraph.co.uk/travel/news/tripadvisor-under-fire-over-award-for-tunisian-hotel/ Telegraph.co.uk, 26 Feb 2016 TripAdvisor accused of unreliability http://www.trn-news.ru/news/35804 Travel Russian News (Russian language travel site), 26 Feb 2016 Between extortion and business interests, are sites as reliable as […]

Title: TripAdvisor denies unfairly penalising businesses for posting fraudulent reviews Credits: The Caterer, By Janet Harmer, 10th Feb 2017 ‘Action taken by TripAdvisor to put a stop to fraudulent postings on its online review site is often carried out unfairly and inconsistently, according to online reputation management firm, KwikChex.’ ‘Chris Emmins, co-founder of KwikChex, said […]

There have been a number of problems for businesses that have appeared in programmes such as Channel 4’s Four in a Bed, including subsequent attacks by internet trolls and malicious fake online reviews. In 2013, one participant in the same programme suffered serious and distressing harassment and requested assistance from KwikChex (see Caterer article https://www.thecaterer.com/articles/347564/police-called-in-to-investigate-abuse-aimed-at-participants-of-channel4-programme-four-in-a-bed). Defamatory […]

Credits: 4hoteliers.com, 26th April 2016 After examining more than forty thousand TripAdvisor reviews of all star-rated hotels in Hong Kong in a recently published study, the study warns that the high proportion of suspicious reviews should ring an ‘alarm bell’ for customers. Around 20% of online hotel customer reviews may be unreliable or fake, according […]

‘Information and advice for businesses on how to comply with consumer protection law in the online reviews and endorsements sectors.’ ‘Our short advice and open letters explain what review sites, businesses, media agencies and those publishing opinions online should do to make sure they comply with consumer protection law.’ Above excerpts, full details and links […]

Credits: The Guardian, 24th March 2016 Bernard Hogan-Howe blames online theft on ‘bad behaviour’ of customers who have poor internet security and says focus should be on prevention. Banks should not refund victims of online fraud because it “rewards” them for being lax about internet security, the Metropolitan police commissioner has said. Above excerpts and read […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Relief UK. A complaint was filed with the Advertising Standards Authority (ASA) in October 2015. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages. The complaint challenged whether the […]

Credits: TechCrunch By Ingrid Lunden (@ingridlunden), 8th March 2016 Fake reviews have been an occasional and frustrating by-product on sites like Google, Yelp and Amazon for years. But a recent case in the Netherlands highlights how one company affected by them fought back. A nursery in Amsterdam has won a case against Google in a civil court in the city […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a www.directresortsinternational.co.uk. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages. The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per […]

Credits: TechCrunch.com by Sarah Perez, March 8th  ‘Peeple, the controversial people-rating application that lets its users rate and review anyone, is not a hoax or vaporware, as many suspected following the media backlash surrounding the unveiling of the company’s intentions last fall. The Washington Post even called the app “terrifying,” given that the app didn’t plan to allow […]

Credits: Worcester Observer, by Lorna Morris, 3rd March A WORCESTER man who conned women he met on internet dating sites has been ordered to pay more than £179,000 under the Proceeds of Crime. Matthew Bart Samuels, of Broadway Grove, appeared at Worcester Crown Court on Monday (February 29) at a confiscation hearing where he was […]

Credits: Techlicious.com By Natasha Stokes, February 29, 2016 When you need a home repair done immediately, it’s natural to turn to Google search for that needed locksmith or plumber… A rise in fraudulent listings means that chances are, you might end up reaching someone who is barely trained at the trade, but is instead part […]

Credits: Telegraph By Katie Morley 1st March 2016 Companies that post fake reviews on websites to boost their ratings could face fines of thousands of pounds as part of a new Government crackdown on misleading business practices. The Telegraph understands that the Department for Business Innovation and Skills is considering banning the practice of writing or […]

Credits: Telegraph By Hugh Morris TripAdvisor criticised after closed Tunisian terror hotel given top award The validity of TripAdvisor’s coveted Traveller’s Choice awards has been called into question after a 2016 recommendation was bestowed on the hotel in Tunisia where an Islamist terrorist attack left 30 British holidaymakers dead last summer. Chris Emmins from KwikChex, […]

KwikChex in the capacity of its role leading the Timeshare Task Force, recently received a request for assistance from the Third Age Trust, a registered charity with over 360,000 members dedicated to promoting and assisting education for those no longer in full time employment through the U3A Movement. One of their members had responded to […]

Updated KwikChex member Proof of Quality Profile: Le Clos des Arts Summary – Le Clos des Arts In a narrow street, in the area of Riad Zitoun Jdid, is located Riad le Clos des Arts: a charming Arab house renovated in pure Moresque style. Associated Websites www.leclosdesarts.com

A report has been published by the Direct Marketing Commission (DMC) which is highly critical of the businesses owned by Hollywood Marketing SLU. It recommends that Hollywood Marketing’s membership of the Direct Marketing Association (DMA) be terminated. The DMC carried out a lengthy investigation after being contacted by KwikChex, acting in our role leading the […]

Credits: ABC News Australia Influential American travel website TripAdvisor is investigating claims Australia’s largest residential apartment developer is “cheating the system” by preventing guests at its luxury hotels from submitting negative reviews. Above excerpts and read the full article on www.abc.net.au

Credits: Mail Online By: Tom Rawstorne Disturbing proof the online review that made you book your holiday may be FAKE: Investigation reveals an entire industry is dedicated to generating bogus appraisals for cash ‘If you want to give a good impression or mislead consumers into trusting you, the best way to do it is to […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Senegal Investment www.senegal-investment.co.uk (website down). The investigation by KwikChex challenged whether the claim “239% RETURN ON INVESTMENT OVER 5 YEARS” was misleading and could be substantiated. Since the website is no longer live and the claim can no longer be […]

Updated KwikChex member Proof of Quality Profile: The Dock Summary – The Dock With a great combination of great food and great coastal views. The Dock is a family run cafe and restaurant that’s perfect for everyone. Whether you are celebrating something special or just catching up with friends over coffee or cocktails we offer […]

Updated KwikChex member Proof of Quality Profile: Diamond Resorts Summary – Diamond Resorts Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts […]

Updated KwikChex member Proof of Quality Profile: eShisha Club Summary – eShisha Club Our mission is to bring the best eShisha products to the UK public. Our goal is to establish a smoking club and share with our members approved ranges which taste great and can help aid the fight to quit smoking. Associated Websites […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Solutions Ltd. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org/ which KwikChex manages. The investigation by KwikChex challenged whether the testimonials by “Steve”, Mrs P Swift, Vicky Tomgue and Mrs Wilson […]

Updated KwikChex member Proof of Quality Profile: Hanburys Fish & Chips, Torquay Summary – Hanburys Fish & Chips, Torquay Award winning fish and chips – Hanbury’s of Babbacombe has been serving fantastic fish and chips for 3 decades. Eating in the cosy, welcoming restaurant is a great choice for an evening out or enjoy the […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Rapid Sale www.rapid-sale.co.uk. The investigation by KwikChex challenged whether the claim “Stop Repossession/Eviction – Cash in Bank in 7 Days ‘Guaranteed” was misleading and could be substantiated. Rapid Sale provided a statement from their solicitor confirming that, subject to obtaining redemption […]

KwikChex participates in Canadian Broadcasting Corporation (CBC) radio programme “Burned by Online Reviews”. KwikChex mentioned on CBC website – http://www.cbc.ca/radio/podcasts/ontario/ontario-today/ Link to podcast for CBC radio programme “Burned by Online Reviews” – http://podcast.cbc.ca/mp3/podcasts/ontariotoday_20150911_81823.mp3. KwikChex on between 25.54 and 34.44.

Updated KwikChex member Proof of Quality Profile: The Bubbles Factory Summary – The Bubbles Factory At The Bubbles Factory Indoor Soft Play and Cafe we are committed to providing an outstanding experience. Our *award winning state of the art, purpose built building and children’s play frames provide a stimulating, safe and satisfying experience for both […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Exclusive Weeks http://exclusiveweeks.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged the display of a countdown clock promotion which renewed and did not expire on […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Direct Resorts International http://directresortsinternational.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged whether testimonials on the www.directresortsinternational.co.uk website were genuine because the same testimonials were […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Rapid Sale trading as http://repossessionsos.co.uk/ (website down). The investigation by KwikChex challenged the claim on the Repossessions SOS website ​”We sell house fast in just 48 hours! We buy any house” was misleading and questioned whether this could be substantiated. […]

KwikChex mention in Daily Telegraph article about fake online reviews: KwikChex, an online investigations body, said it had identified and exposed thousands of online fake reviews, both negative and positive. A spokesman said: “Whilst that exposure has pressured some reviews sites to invest more in fraud detection, there are still many problems on a vast […]

KwikChex has once again been working with the BBC to highlight dangers to consumers. As part of the Timeshare Task Force initiative, KwikChex contacted the BBC 4 Radio You & Yours programme about a product known as Realistix Solutions. This is a product which is the subject of many consumer complaints. Consumers are approached with […]

We would like to advise that the ASA recently contacted KwikChex with regard to a phrase we used on our website – “World-leading Online Reputation and Reassurance Services”. The ASA pointed out that: “The ASA and CAP view ‘leading’ claims as generally relating to market share, and for other meanings to be accepted (such as […]

Selltimesharetoday continues to flout advertising rules after an investigation found its claims to be misleading. The original complaint brought forward by the Timeshare Task Force…Timeshare Task Force uses a reputation management firm known as “KwikChex” to challenge adverts for timeshare exit services that it thinks is misleading. Above excerpts and read the full article on […]

The UK Advertising Standards Authority (ASA) annual report for 2014 clearly demonstrated that there are very justifiable concerns regarding misleading content in online /digital advertising and promotion. They reveal a 35% increase in complaints about online advertising. In 2014, the Internet overtook television for the first time as the most complained about medium, with 13,477 […]

KwikChex has been successfully working for some time with Trading Standards Officers in support of identifying and taking action against rogue businesses. This is particularly true within the holiday sector and even more so in terms in terms of timeshare and related products, where we lead the Timeshare Task Force, which is helping protect and […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sell Business Fast http://sellbusinessfast.co.uk (website now down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. This challenged a statement on the Sell Business Fast website “We Buy Any […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sold Faster http://www.soldfaster.co.uk (website now down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. This challenged a statement on the Sold Faster website “Get a guaranteed CASH offer […]

Updated KwikChex member Proof of Quality Profile: La Sultana Hotels Summary – La Sultana Hotels A luxury outdoor swimming pool and a spa with massages are offered at La Sultana Marrakech. It is a 10-minute walk from Jamaâ El Fna Square and features a rooftop terrace. Associated Websites www.lasultanahotels.com

Updated KwikChex member Proof of Quality Profile: Brownsea Island Ferries Summary – Brownsea Island Ferries Brownsea Island Ferries are a part of local history. The famous yellow boats that operate from Poole have been delighting holidaymakers, special interest groups and local people for over 100 years. Associated Websites www.brownseaislandferries.com

Credits: Mail Online By: Antonia Hoyle ‘Gumtree is unquestionably one of the favourite and most prolific resources used by criminals,’ says Chris Emmins, co-founder of KwikChex, an online investigations and authentication business. ‘It is inherently dangerous for consumers — both buyers and sellers — and the utmost caution is required when using it.’ Above excerpts […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Refund UK www.selltimesharetoday.co.uk. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged that references made on the www.selltimesharetoday.co.uk website stating “Timeshare Refund UK is a 100% […]

Resort Management Direct had been cold calling RDO members saying they were entitled to a free holiday. An admin fee of approximately £200 would apply. However consumers found the holidays near impossible to book and some were later advised that they needed to attend a presentation whilst on holiday. Refunds were never given. Blaine Connell, […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare http://www.loveallinclusive.com The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged that references made on the Love All Inclusive website regarding affiliations and memberships with […]

Another Visions of the World customer has been granted a full refund of monies by Tesco Bank following guidance from the Timeshare Task Force. Quote from the consumer – “So, my case is now closed and one less thing for you to deal with. Many thanks for your hard work & support.” Note – there […]

In addition to the pure nuisance factor, many scams commence with an unsolicited call. Using the new Which? resource will help ensure that reports are sent to the appropriate regulators. The complaint form is on the Which? website

Credits: Daily Mail By: Sarah Bridge Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless […]

KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]

A study by KwikChex has shown that loss of reputation caused by association with gastro-intestinal illness comes at a huge price – whether the accusations are true or false. The worst hit you can take as a hospitality business owner is when there is news and online content that says you have made your customers […]

Bournemouth Echo By: Steven Smith, Chief Reporter THE latest investigation into a convicted conman from Bournemouth is at “an advanced stage” – but Trading Standards officers face not being able to bring a prosecution because of the cost. Kwikchex, a Bournemouth-based firm that manages a website advising consumers regarding businesses that operate in the timeshare […]

BBC coverage of release of a report by the UK Competition & Markets Authority on Online Reviews. KwikChex were one of the key participants in the CMA investigation. KwikChex is now in the process of launching a comprehensive, verifiable resource to solve the problems caused to consumers and businesses by fake reviews. The resource is […]

KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]

Updated KwikChex member Proof of Quality Profile: Chalk Valley Burger Summary – Chalk Valley Burger Eat-in / take-out restaurant serving artisan burgers and hotdogs made from 100% grassfed beef, buffalo & lamb and pastured pork & poultry. Associated Websites www.chalkvalley.co.uk

Updated KwikChex member Proof of Quality Profile: Kangaroo Cafe Tours Summary – Kangaroo Cafe Tours Since 1994, the Aussie based, Griswald’s Vietnamese Vacations ™ & our REAL Kangaroo Café ™ offices in Ha Noi has specialised in genuine small group travel and tours for singles, couples, small groups and families in Viet Nam. We have […]

Mrs S paid VOTW £299 to advertise the sale of her timeshare. VOTW promised to be proactive and provide continual assistance and provided assurances that Mrs S would receive money back on the sale of her timeshare. In fact it was extremely difficult for Mrs S to contact VOTW who failed to return calls or […]

Global issues need global solutions – and for 5 years, KwikChex has been helping businesses and consumers from all over the world. That’s meant using several languages (our employees and consultants are very much multi-national too) and an understanding of relevant laws in many jurisdictions). Here’s a list of where our client locations so far […]

Mr and Mrs C owned a timeshare with Heritage Resorts which they could no longer make use of because Mrs C had been diagnosed with a serious illness and could not travel. They were approached by ‘Dreams Breaks Los Cristianos / Escape Away Holidays’ who said they could help relinquish their timeshare. They paid £150 […]

Credits: Daily Mail By: Sarah Bridge Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless […]

Updated KwikChex member Proof of Quality Profile: Club Leisure Group (Pty) Ltd Summary – Club Leisure Group (Pty) Ltd We are on a journey to build successful long term relationships with our members, partners and staff. Join our voyage and experience loyalty year after year. Associated Websites www.clubleisure.co.za

Updated KwikChex member Proof of Quality Profile: (TLBE Ltd) The London Bridge Experience Summary – (TLBE Ltd) The London Bridge Experience Voted the UK’s Number 1 Scare Attraction for four years running. The London Bridge Experience is a fun and interactive tour through the arches of London Bridge exploring the history of the local area […]

Updated KwikChex member Proof of Quality Profile: Chale Bay Farm Summary – Chale Bay Farm Award winning luxury guest house set on the Isle of Wight’s heritage coast with fabulous countryside and sea views. 8 spacious, modern en-suite rooms including two duplex family suites. Exceptional service and attention to detail. Associated Websites www.chalebayfarm.co.uk

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding CRP Properties http://www.crpproperties.co.uk/ (Website down) The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. This challenged a client testimonial on the CRP Properties website by connected company CP Berry […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Pennington McClane http://www.penningtonmcclaneassociates.co.uk/ (Website down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. This challenged the following statements on the Pennington McClane website: “We are an experienced, internationally […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sell Your Timeshare Now http://www.sellyourtimesharenow.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. This challenged the following statements on the Sell Your Timeshare Now website: “We are a […]

With the permission of the consumers that contact KwikChex and in particular those that do so via the Timeshare Task Force and Timeshare Business Check resources, we are now going to provide access to information on every case we receive to the relevant authorities. Organisations such as the European Consumer Centre, (The ECC network), UK […]

KwikChex recently attended a meeting with the UK Competition & Markets Authority (CMA) in London in response to a request to assist the CMA’s fact-finding initiative concerning online reviews. The meeting and subsequent follow-up covered a wide spectrum, including identifying businesses that use fake good reviews to deceive consumers and the impact of fake bad […]

KwikChex receives and acts upon many reports, concerns and complaints from people from all over the world. In many cases, our investigations reveal criminal behaviour and severe threats to consumers. We gather evidence on these and ensure that they are reported to the correct authorities and whenever necessary we provide further support for prosecutions. But […]

Updated KwikChex member Proof of Quality Profile: Pen-y-Bont Hotel Summary – Pen-y-Bont Hotel A 16th century lakeside hotel offering 2 bars, 2 restaurants, a patio and glorious beer garden. Situated on the bridge at the southern tip of Tal-y-llyn Lake we command this unique and majestic view that can only be seen from our beer […]

Updated KwikChex member Proof of Quality Profile: Northern Light Balloon Expeditions Summary – Northern Light Balloon Expeditions Under original ownership and FAA certified since 1974. Associated Websites www.northernlightballoon.com

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare/. The complaint includes the Swedish version of the site Slapp Din Timeshare The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged whether reviews on […]

Credits: Mail Online By: Callum Paton * Jason Page, 20, from Telford was sued by US lawyer Timothy Bussey * The Colorado lawyer had received abuse on a Google Maps profile * Judge said it was ‘likely’ Page had been paid to post damaging comments * Lawyer went to extreme lengths and pursued his attacker […]

Credits: The Independent By: Chris Green Chris Emmins, co-founder of the online reputation management firm KwikChex, said customers who received legal letters should try not to panic. “For consumers that have genuine cause for complaint, they should not be intimidated by such threats,” he said. Above excerpts and read the full article on www.independent.co.uk

Credits: TravelMole B&B owners are being urged to share their experiences of negative and fake reviews as part of a major Government probe. The Competition and Markets Authority has launched an investigation into online review sites to check the information posted is ‘genuine, relevant and trustworthy’. Above excerpts and read the full article on www.travelmole.com

New KwikChex member Proof of Quality Profile: Riad Kniza Summary – Riad Kniza Dating from the 18th century, Riad Kniza is a small, luxury “Hotel de Charme” in the heart of the old Médina of Marrakech, completely restored by Haj Mohamed Bouskri using traditional materials and artisans to recreate an authentic Moroccan experience as in […]

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