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Archive for the ‘ Online Defamation News ’ Category

‘Information and advice for businesses on how to comply with consumer protection law in the online reviews and endorsements sectors.’ ‘Our short advice and open letters explain what review sites, businesses, media agencies and those publishing opinions online should do to make sure they comply with consumer protection law.’ Above excerpts, full details and links […]

Credits: TechCrunch By Ingrid Lunden (@ingridlunden), 8th March 2016 Fake reviews have been an occasional and frustrating by-product on sites like Google, Yelp and Amazon for years. But a recent case in the Netherlands highlights how one company affected by them fought back. A nursery in Amsterdam has won a case against Google in a civil court in the city […]

Credits: TechCrunch.com by Sarah Perez, March 8th  ‘Peeple, the controversial people-rating application that lets its users rate and review anyone, is not a hoax or vaporware, as many suspected following the media backlash surrounding the unveiling of the company’s intentions last fall. The Washington Post even called the app “terrifying,” given that the app didn’t plan to allow […]

Credits: Telegraph By Katie Morley 1st March 2016 Companies that post fake reviews on websites to boost their ratings could face fines of thousands of pounds as part of a new Government crackdown on misleading business practices. The Telegraph understands that the Department for Business Innovation and Skills is considering banning the practice of writing or […]

Credits: ABC News Australia Influential American travel website TripAdvisor is investigating claims Australia’s largest residential apartment developer is “cheating the system” by preventing guests at its luxury hotels from submitting negative reviews. Above excerpts and read the full article on www.abc.net.au

KwikChex mention in Daily Telegraph article about fake online reviews: KwikChex, an online investigations body, said it had identified and exposed thousands of online fake reviews, both negative and positive. A spokesman said: “Whilst that exposure has pressured some reviews sites to invest more in fraud detection, there are still many problems on a vast […]

Credits: Mail Online By: Callum Paton * Jason Page, 20, from Telford was sued by US lawyer Timothy Bussey * The Colorado lawyer had received abuse on a Google Maps profile * Judge said it was ‘likely’ Page had been paid to post damaging comments * Lawyer went to extreme lengths and pursued his attacker […]

Credits: TravelMole B&B owners are being urged to share their experiences of negative and fake reviews as part of a major Government probe. The Competition and Markets Authority has launched an investigation into online review sites to check the information posted is ‘genuine, relevant and trustworthy’. Above excerpts and read the full article on www.travelmole.com

Credits: Above the Law By: Matthew Adams Online posts often enjoy an anonymity that lures people into a false sense of security. Coupled with the inherently impersonal nature of the internet, the impact from user generated online content can be devastating to a business. A word of caution is due to the unscrupulous business that […]

Credits: The Globe and Mail By Susan Krashinsky – Marketing Reporter Canada’s Competition Bureau is looking into the issue of “astroturfing” – fake online reviews written to look like they come from regular consumers, but that are actually written by someone affiliated with the product or service being reviewed. Above excerpts and read the full […]

Credits: Mail Online Reporting by Liisa Tuhkanen; Editing by Tom Heneghan Google Inc said on Monday it had reached a settlement with a British businessman over defamatory postings in its search results describing him as a pedophile, a murderer and a money-launderer. Above excerpts and read the full article on www.dailymail.co.uk

Credits: Mail Online By: Thomas Burrows * 18,304 requests from Britons to remove links to more than 60,000 URLs * UK has third highest number of requests, behind France and Germany * EU’s ‘right to be forgotten’ allows EU citizens to ask for links to be removed from Google search results * Google has published […]

Credits: CBS Baltimore / The Daily Record By: Lauren Kirkwood Widespread collection of personal data online frequently prompts debate about privacy, but there is one group of people that has largely managed to remain behind a wall of anonymity, says Danielle Citron: perpetrators of online threats and harassment. Above excerpts and read the full article […]

Credits: Uproxx Web Culture By: Andy Issac Most of our coverage of online reviews has a very serious element – businesses being destroyed by bad fake reviews, rogue businesses planting fake good reviews etc. But this one is in a somewhat lighter note – the story of a ‘reviewer’ that has an unique way of […]

Credits: Mail Online By: Alexandra Klausner * The Union Street Guest House in Hudson, NY doesn’t allow negative Yelp reviews for wedding guests * Of the 572 Yelp reviews online, 554 of them were posted on Monday after media outlets drew attention to the hotel’s policy * Please know that despite the fact that wedding […]

Credits: Forbes By: Eric Goldman Few online algorithms generate as much criticism as Yelp’s algorithm for filtering its users’ reviews, but Yelp has so far successfully avoided a serious legal challenge to its filter. Last week, a California appellate court green-lighted a lawsuit over how Yelp publicly describes its user reviews. This means a judge […]

Credits: Mail Online By: Associated Press A court has ruled that a Hong Kong tycoon can sue Google over its autocomplete results suggesting he has links to organized crime. In a judgment released Wednesday, the court dismissed the Internet search giant’s objections to tycoon Albert Yeung’s defamation lawsuit. Above excerpts and read the full article […]

Credits: The Independent By: Adam Withnall Clearer guidelines from the Government are needed so that people know when they can and cannot be prosecuted over “revenge porn”, social media “trolling” and other indecent material posted online, a Lords committee has said. The trend of “revenge porn” involves people uploading explicit videos and images of former […]

Credits: London Loves Business By: Shruti Tripathi Pimlico Plumbers boss Charlie Mullins is suing Yelp for “defamatory and disgusting” reviews about the company. The London-based plumbing company complained to Yelp about five reviews which were subsequently removed by the San Francisco-based website. However, Mullins has taken issue with two other reviews Yelp has refused to […]

Credits: Mail Online By: Lizzie Edmonds * Chris Hobson, 46, who wrote 512 reviews in 2013, is site’s ‘top reviewer’ * But he is now facing legal action over one of his scathing critiques * Director of Double Barrel Steakhouse and Grill claims his words are libelous * Sarah Bird says man threatened poor score […]

Credits: BBC News By: Kevin Rawlinson A French judge has ruled against a blogger because her scathing restaurant review was too prominent in Google search results. The judge ordered that the post’s title be amended and told the blogger Caroline Doudet to pay damages. Above excerpts and read the full article on www.bbc.co.uk/news/technology-28331598

Credits: Digital Pulse PWC By: Patrick Stafford It’s hard to deny the power of online reviews isn’t continuing to grow – judging by the backlash of businesses which feel they have suffered at the hands of fraudulent reviews. Above excerpts and read the full article on www.digitalpulse.pwc.com.au

Credits: The Age By: Ben Grubb The consumer watchdog is taking legal action in the Federal Court against an Australian cleaning company it says was involved in posting fake testimonials about its business on the internet. Above excerpts and read the full article on www.theage.com.au

Credits: ZDNet By: Mary Jo Foley Microsoft Internet Explorer officials are attempting to distance themselves from a paid social-media effort by an advocate marketing company meant to promote Microsoft’s IE browser. Above excerpts and read the full article on http://www.zdnet.com

Credits: The Conversation By: Stephen King The internet is an endless source of information. But who is liable if the information is wrong or, at least, misleading? Above excerpts and read the full article on www.theconversation.com

Credits: Mail Online By: Ted Thornhill * TripAdvisor user left review of Lincoln City hotel it’s claimed is ‘malicious’ * ’12Kelly’ wrote that some staff at The Ashley Inn ‘were high or drunk’ * The anonymous user also alleged that the owner smoked drugs * At the time of writing 158 reviews of the hotel […]

Credits: BBC News By: Jane Wakefield Google has received fresh takedown requests after a European court ruled that an individual could force it to remove “irrelevant and outdated” search results, the BBC has learned. An ex-politician seeking re-election has asked to have links to an article about his behaviour in office removed. A man convicted of […]

Credits: Mail Oneline By: Sam Webb * Restaurants and hotels report rise in diners dropping website’s name * They threaten to post negative review if they don’t get free food or wine * One steak house owner says alarming trend ‘just isn’t right’ Above excerpts and read the full article on www.dailymail.co.uk/

Credits: Saint Peters Blog By: Rick Outzen ‘A Philadelphia judge has ordered the owners of Philly.com to disclose the identity of a person who posted a comment online calling the plaintiff a pedophile.’ Above excerpts and read the full article on www.saintpetersblog.com

Credits: WCPO By: Jane Andreasik ‘Don’t ever assume you’re anonymous’ “Everyone is promoting ‘Oh, no one’s going to be able to figure out who you are’ is very dangerous for a lot of kids. Don’t ever assume you’re anonymous. Don’t do it under the disbelief that it’s not going to be traced back to you,” […]

Credits: The Oregonian By: Aimee Green Thinking of posting a bad review about your latest dining experience, doctor you consulted or contractor you hired? Better think twice, if you don’t want to get sued. That’s the de facto message the Oregon Court of Appeals sent Wednesday, when it breathed new life into a $7,500 defamation […]

Credits: MFMonitor A Philadelphia court has ordered philly.com, a website to reveal the name of an anonymous commenter, for his defamatory comments on electricians’ union leader John Dougherty, triggering new move on online comments and their anonymity. The user made a comment anonymously known as “trolls” with a fictious name “fbpdplt,” and called Dougherty in […]

Credits: The Washington Times By: Joe Hadeed Back in 1955, when a customer brought a rug to Hadeed Carpet Cleaning, it would be hand-cleaned in my family’s driveway. Today, we still clean carpets with the same care and attention, but we’ve grown quite a lot over the decades, and now serve more than 30,000 residential […]

Credits: Herald Sun Business By: John Rolfe State fair trading authorities and ACCC investigating bogus reviews on internet AT least 10 businesses have been sprung posting bogus reviews on the internet to dupe would-be customers. Those suspected of feathering their own online nest include a major funeral company, a high-end restaurant and a building company […]

Credits: Mail Online By: Victoria Woollaston * More than a fifth of Americans have reviewed a product they’ve never used * This rises to almost a third of parents with children under 18 * The majority (32%) claimed they did so simply because ‘they felt like it’ * While 22% admitted they just didn’t like […]

Credits: Search Engine Land By: Matt McGee It’s been almost a year and a half since Yelp began issuing Consumer Alerts when a business on its site has been caught trying to get fake reviews; but after a cautious start, that program appears to be turning up the heat. According to an interview with CEO […]

Credits: Hospitality Magazine By: Brea Carter In a bid to tackle issues surrounding fake online reviews, The Australian Competition and Consumer Commission (ACCC) has released a best practice guide for businesses and review platforms such as UrbanSpoon. Online reviews: a guide for business and review platforms touches on everything from guiding principles for posting reviews […]

Credits: Fox4News By: Linda Wagar KANSAS CITY, Mo. –Social review sites started out as a great way to share tips about a hip new clothing store or a hot restaurant. In fact, those reviews have become so important that business owners will got to great lengths, even break the law, to manipulate them. Whether you […]

Credits: News.com.au FAKE hotel reviews are becoming more common and travellers should not rely on user-generated content says research released today by CHOICE. “The boom in hotel review sites has given rise to the practice of ‘astroturfing’ or the writing of fake reviews by companies to promote their own accommodation,” says CHOICE Head of Media […]

Credits: Hospitality Magazine By: Danielle Bowling ‘The Australian Competition and Consumer Commission (ACCC) is cracking down on fake online reviews, setting up best practice guidelines in consultation with industry and consumer groups. Fake reviews posted by competitors or disgruntled diners on websites including Urbanspoon and Eatability have long been a sore point for chefs and […]

Credits: Herald Sun By: ANTHONY GOUGH ‘FED-UP restaurant owners are fighting back against anonymous online reviewers, saying unfair negative ratings are dragging their names through the mud and driving away their business. With the growth of websites such as Urbanspoon and Eatability, restaurateurs have reported customers threatening them with bad reviews to extort free food […]

Credits: The West Australian By: Rob Broadfield ‘Veteran chef, restaurateur and industry leader Russell Blaikie has urged hospitality businesses to “push back the tide of bile and madness” from internet-based restaurant ratings sites such as Urbanspoon and TripAdvisor. Blaikie, co-owner of multiple award-winning Must Winebar in Highgate, is the keynote speaker at tonight’s prestigious West […]

Credits: Small Business Trends By: Anita Campbell ‘Yelp filed suit against a business (a law firm no less!) over what it claims are fake reviews the business created for itself. While there have been stories before of companies “outed” for being behind fake review efforts, and even FTC complaints, Yelp filing a lawsuit is new. […]

Credits: Cincinnati.com By: Jeffrey Layne Blevins ‘Truth and responsibility may matter again in online defamation cases after a recent U.S. District Court decision in Eastern Kentucky. For too long the anonymity afforded to third-party posters and the broad immunity provided to online operators has fed an untruthful and irresponsible environment for online dialogue. No one […]

Credits: BBC News ‘The UK must do more to stop online fraud and deter state-sponsored cyber-espionage or risk losing the fight against e-crime, MPs have warned. The Home Affairs Select Committee said much low-level internet-based financial crime was falling into a “black hole” and was not reported to the police. The MPs said more officers […]

Credits: The Telegraph By: Daniel Johnson ‘A businessman set up a fake restaurant with glowing reviews in a bid to expose the apparent failings of the TripAdvisor website, prompting baffled customers to be led down a backstreet alleyway.’ ‘Oscar’s was billed as having “amazing” and “mind blowing” Michelin-stared food, built in the hull of an […]

Credits: NCB News By: Rosa Golijan ‘Sometimes people post negative online reviews for products they never even used, not because they really hate a company, want to make a competing product look better or because they’re just bored — but instead, a study suggests, these folks are actually customers who are a little bit too […]

Credits: Business 2 Community By: Cynthia Effinger ‘The fact that a consumer can now share their experiences with thousands at a time through a simple Facebook post is both thrilling and frightening.’ ‘Amy’s Baking Company: A Social Media Nightmare Amy, an Arizona restaurateur, and her co-owner husband recently appeared on the reality show “Kitchen Nightmares” […]

Credits: Los Angeles Times By: Andrea Chang ‘Consumers often turn to the Internet to research a product before buying. Fake reviews are always a concern, and the problem may be bigger than previously thought.’ ‘The duo found that about 5% of the product reviews were written by customers with no record of actually purchasing the […]

Credits: Digital Trends By: Jam Kotenko ‘Yelp has decided to go even bigger with their pursuit against false information and directed a major lawsuit against BuyOnlineReviews.net, which conveniently also owns the domain BuyYelpReview.com. The complaint filed last week seeks to shut down said site through a court injunction as well as complete reimbursement of Yelp’s […]

Credits: The Wall Street Journal ‘Online reputation management expert JW Maxx Solutions advises spiteful internet users to think twice before they post, following a $13 million court case which ruled in favor of the victims. PHOENIX, May 7, 2013 /PRNewswire-iReach/ — It is plain and simple: the days of anonymous internet posting are over. The […]

Credits: Western Telegraph Pembrokeshire County Council has been accused of ‘going backwards’ after it stopped publishing certain planning documents online for fear of potential defamation claims. Since January 30th, third party representations on planning applications are no longer posted online to avoid the authority publishing “defamatory material”. Above excerpts and read the full article: http://www.westerntelegraph.co.uk […]

Credits: BBC News ‘Fair-trade officials in Taiwan are looking into reports that Samsung paid people to criticise rival HTC online. Samsung is alleged to have hired students to post negative comments about phones made by Taiwan’s HTC. If found guilty of engaging in “false advertising”, Samsung and its local agent could face fines of up […]

Credits: Caterer and Hotelkeeper by Neil Gerrard. ‘Consumer reviews website TripAdvisor has pledged changes to the way it handles information regarding the opening hours of businesses featured on its site, after restaurateurs highlighted a series of inaccuracies that then proved hard to correct.’ ‘Chris Emmins, from online reputation management company Kwikchex, which has also helped […]

Credits: Advocacy Global Voices Online ‘In many countries, the line between the right to free expression and an individual’s right to protect his or her reputation is a blurry one. In the Internet age, the issue has become even more complex. The Internet has created new opportunities for individuals to express their own opinions, but […]

Credits: Irishtimes.com By: PAMELA NEWENHAM ‘Social media sites and users need to smarten up their act as libel cases are being taken and won Social media is arguably the most powerful form of communication in the world. In recent years news and information has spread quicker through Facebook and Twitter than any traditional media method. […]

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