ASA Uphold Complaint against Timeshare Relief UK

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Relief UK.

A complaint was filed with the Advertising Standards Authority (ASA) in October 2015.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The complaint challenged whether the following claims were misleading and could be substantiated:
1. “the UK’s leading Timeshare disposal company”; and
2. Mr Warren and his … partners … have saved their clients over £40,000,000 million pounds [sic] in fees …”.
3. KwikChex also challenged whether the claims “New Rules aim to end decades of pressure-selling and release thousands of people from costly and unfair contracts”, “Soon to be implemented Europe-wide rules are expected to back the decision” and “A Norwegian woman was awarded more than £28,000 by the Spanish Supreme Court in March, giving fresh hope to Britons locked in similar arrangements” were misleading because they understood the decision applied only in Spain.

Timeshare Relief UK provided a response by telephone.
The ASA upheld the complaint stating that the ad must not appear again in its current form.

Full details of the complaint on the ASA website – https://www.asa.org.uk/Rulings/Adjudications/2016/3/Timeshare-Relief-UK/SHP_ADJ_313293.aspx#.VugW_o_XKIW*