Online Defamation News

Online Defamation News 

Online defamation, particularly on reviews websites continues to be an issue for many businesses.  This latest case comes soon after KwikChex took successful action over severe attacks made on a business in Essex, UK, using Google Reviews – see KwikChex News 

Disgruntled client ordered to pay £25,000 damages for libellous review 

Credits: The Law Society Gazette, by John Hyde, 19/01/21 

“Giving summary judgment in Summerfield Browne Ltd v Waymouth, Master David Cook said that a ‘substantial’ number of clients were put off after Philip James Waymouth wrote on the Trustpilot website that his experience had been ‘A total waste of money another scam solicitor’ [sic]. 

The court heard that the firm had been trading since 2014 and was in good standing, with no criticism by the regulator of any dishonest or fraudulent behaviour. Waymouth had made his public complaint after instructing the firm on a £200 fixed fee over a dispute concerning the enforcement of a court order, but never fully articulated the reason for his dissatisfaction and did not engage with the firm’s complaints procedure.


Master Cook said: ‘There is supportive evidence that the number of enquiries fell dramatically after the review was posted. Given the manner in which the claimant conducts its business I conclude that a substantial number of potential clients were put off.’ 

He awarded £25,000 in general damages but found the special damages claim was not made out. Waymouth must also pay costs on the indemnity basis and the review must be removed.” 

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