Author Archive

KwikChex has helped launch brand new environmental site, Loving My Planet lovingmyplanet.com The site is the creation of KwikChex founder and director Chris Emmins and has the declared ambition of “ bringing unprecedented positivity to the way we think about our amazing planet.  We want to unite and connect the global community of earth-passionate people, […]

KwikChex has previously reported on the Advertising Standards Authority rulings in favour of the Money and Pensions Service, which had challenged the legitimacy of paid-for search advertisements promoting debt relief solutions. The ASA has now ruled against two further companies promoting debt relief advice via paid-for Facebooks ads. A number of concerns were raised regarding […]

June Payne’s help was invaluable, responding to my emails with prompt, sound advice. Their service was completely free. Beware any unsolicited approach from companies or individuals offering a service for a fee or a no win no fee, no matter how genuine and empathetic they may seem and they have probably obtained your data illegally […]

The UK Advertising Standards Authority (ASA) has upheld a complaint against LC International Ltd t/a Ladbrokes. A complaint was raised regarding a video on demand (VOD) ad for a Ladbrokes mobile phone app, which was aired on All4 on 25 October 2020. “The complainant challenged whether the ad depicted gambling behaviour that was socially irresponsible.” […]

Credit: BBC News, 9/02/21  A man who left a negative review of a legal firm on the TrustPilot website has been ordered to pay £25,000 ($34,000) in libel damages. “Philip James Waymouth engaged London law firm Summerfield Browne online to provide advice but was unsatisfied with the service he received.”“He then left a review accusing […]

The Financial Conduct Authority is calling on consumers to remain vigilant for fraudsters offering instant cash loans. After previously warning of an increase in unscrupulous scammers preying on unsuspecting victims during the pandemic, they are reporting that Monva Ltd is the latest firm to be targeted by such clone firm fraudsters. What is a clone […]

The latest Advertising Standards Authority investigations have ruled in favour of the Money and Pensions Service, which challenged the legitimacy of paid-for search advertisements promoting debt relief solutions. A number of concerns were raised regarding the companies Fidelitas Group Ltd and National Direct Service including – Misleading ads suggesting associations with the Government and charities […]

The Financial Conduct Authority has issued a warning to consumers to be alert for investment scams involving clone firms. “Clone firms are fake firms set up by scammers using the name, address and ‘Firm Reference Number’ (FRN) of real companies authorised by the FCA. Once set up, these fraudsters will then send sales materials linking […]

Online Defamation News  Online defamation, particularly on reviews websites continues to be an issue for many businesses.  This latest case comes soon after KwikChex took successful action over severe attacks made on a business in Essex, UK, using Google Reviews – see KwikChex News  Disgruntled client ordered to pay £25,000 damages for libellous review  Credits: The Law Society Gazette, by […]

Professional and knowledgeable company and highly recommended. KwikChex successfully assisted us in getting over 20 fake reviews removed. They worked with us in several areas including the preparation of defamation notices, submissions to the police and also engaged the media which culminated in a BBC news report which aired on several platforms including TV, Internet […]

The UK Advertising Standards Authority (ASA) has upheld a complaint against Profit Accumulator Ltd. Concerns were raised regarding both “A paid-for Facebook post and a website for casino bonus hunting service Bonus Accumulator” which were seen in June 2020. “The complainant challenged whether the claims: 1. ‘This is my 45th day of isolation … this […]

The Financial Conduct Authority (FCA) has issued a warning about Bigstonemax, which has been providing financial services or products in the UK without authorisation. “This firm is not authorised by us and is targeting people in the UK. Based upon information we hold, we believe it is carrying on regulated activities which require authorisation.” Company […]

The Financial Conduct Authority (FCA) has issued a warning about a fraudulent firm, Fast Loan UK / Fast Finance UK Ltd, masquerading as FCA authorised UK Leadtech Ltd / JDB Enterprise Group Ltd. “This is what we call a ‘clone firm’; and fraudsters usually use this tactic when contacting people out of the blue, so […]

A letter sent to chief executives concentrates on multiple failings by claims management companies and comes with the warning that action must be taken to address their concerns; that often CMCs are willing to hand over poorly investigated cases with negligible chances of success. The Law Society Gazette has summarised the situation as presented by […]

The Financial Conduct Authority (FCA) has issued a warning about a fraudulent firm, Liverpool Victoria Financial Services, masquerading as FCA authorised Liverpool Victoria Financial Services Limited. “This is what we call a ‘clone firm’; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you […]

The Financial Conduct Authority (FCA) has issued a warning about a fraudulent firm, Scottish Widows, masquerading as FCA authorised Scottish Widows Limited. “This is what we call a ‘clone firm’; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you have been cold called. […]

We published an article in July highlighting the UK Advertising Standards Authority’s steps to remove online ads promoting untested cures and treatments for Coronavirus. This came after complaints had been raised against companies using their websites and social media accounts to advertise unlicensed IV booster drip treatments for Coronavirus. Click here to read the previous […]

The UK Advertising Standards Authority (ASA) has upheld a complaint against ElectraWorks Ltd t/a Foxy Games. A complaint was raised against a “paid-for Google search ad for Foxy Games, seen on 11 July 2020, which was displayed when the search term ‘make money online’ was used, stated ‘Earn Money Online – Foxy Games – Play […]

The Financial Conduct Authority (FCA) has issued a warning about Renewable Energy Investor, which has been providing financial services or products in the UK without authorisation. “This firm is not authorised by us and is targeting people in the UK. Based upon information we hold, we believe it is carrying on regulated activities which require […]

The Daily Mirror has published an article on the battle between timeshare exit firm, Carl James Associates, and a couple who paid £4,200 for assistance exiting their timeshare. After being repeatedly contacted by cold callers promising a swift exit from their Club La Costa membership, the pair agreed to let Carl James Associates facilitate their […]

The Financial Conduct Authority (FCA) has issued a warning about online trading firm, TradingTeck, which has been providing financial services or products in the UK without authorisation. TradingTeck is a trading style of SecVision Limited. “This firm is not authorised by us and is targeting people in the UK. Based upon information we hold, we […]

A friendly, knowledgeable voice in the face of a difficult & stressful situation. Put our minds at ease & guided us through the process. Always a call away when needed. In our minds, reason in the face of adversity. Can’t thank them enough for a successful outcome. Use them, you won’t regret it. You most […]

The Financial Conduct Authority (FCA) has issued a warning about online trading firm, ApcoFX which has been providing financial services or products in the UK without authorisation. “This firm is not authorised by us and is targeting people in the UK. Based upon information we hold, we believe it is carrying on regulated activities which […]

The Financial Conduct Authority (FCA) has issued a warning about Forex online trading firm, 4EX7, which has been providing financial services or products in the UK without authorisation. “This firm is not authorised by us and is targeting people in the UK. Based upon information we hold, we believe it is carrying on regulated activities […]

In response to requests from timeshare owners that have fallen victim to timeshare exit and claims scams. KwikChex has produced a new online resource –  Timeshare Exit Concerns timeshareexitconcerns.co.uk The new website is entirely consumer-focused and timeshare owners are actively participating and contributing to it. Content includes: A key facts section, which details how to spot […]

The Financial Conduct Authority (FCA) has issued a warning about a fraudulent firm, Claims Advice Bureau, masquerading as FCA authorised Claims Advice Bureau (UK) Limited. “This is what we call a ‘clone firm’; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you have […]

The domain had previously been used to publish derogatory content against KwikChex and to promote European Consumer Claims / ECC and associated businesses. It has been formally found that ECC abused the good name of KwikChex by using the KwikChex brand in bad faith. The action was taken by KwikChex against European Consumer Claims Ltd., […]

The Financial Conduct Authority (FCA) has issued a warning about a fraudulent firm, ForexGrowths, masquerading as FCA authorised Tradeslide Trading Tech LTD. “This is what we call a ‘clone firm’; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you have been cold called. […]

Consumers have advised that they are increasingly being cold called by people that initially identify themselves as KwikChex or a purported ‘official authority’. They have claimed to be from (for example), The Timeshare Council’ or consumer protection organisations or law firms or court representatives, citing supposed cases that have already taken place which entitle the consumers called to […]

News from the Federal Trade Commission in the US Please note we feel warnings such as this are relevant everywhere as similar scams are likely to be Worldwide. ———— Warnings have been issued to more than 160 individuals and companies making unsubstantiated claims that their products and treatments help prevent or cure Coronavirus. Consumers should […]

News from the Federal Trade Commission in the US Please note we feel warnings such as this are relevant everywhere as similar scams are likely to be Worldwide. ———— People are being asked to remain alert to the latest phishing scam targeting your bank account details and personal information. Scammers pretending to be government officials […]

The UK Advertising Standards Authority (ASA) has taken steps to remove online ads promoting untested cures and treatments for Coronavirus. A number of complaints have been raised against companies using their websites and social media accounts to advertise unlicensed IV booster drip treatments for Coronavirus. Click here to view complaint against Cosmetic Medical Advice UK […]

The UK Advertising Standards Authority (ASA) has upheld a complaint against Paul Coleman. A complaint has been raised against website www.makelifeincome.com, which encourages gambling as an alternative to employment. The complainant challenged the claims about the success rate and uniqueness of the system that had been developed by the advertiser. The ASA also challenged whether […]

KwikChex has received reports of a new cold-caller phoning from UK number 01792825993 and calling itself the ‘Consumer Council’. This is the latest version of fake consumer organisation cold calls. In addition to obvious data breaches, they are also giving false information to consumers. KwikChex is currently operating an initiative via the Timeshare Task Force, an […]

In February 2012 after challenging TripAdvisor over fake reviews for more than a year, a complaint submitted by KwikChex to the UK Advertising Standards Authority (ASA) was upheld. In the ruling, phrases such as “reviews you can trust” and “reviews from real travelers” were judged to be misleading and   TripAdvisor were instructed not to […]

The level of service overall was excellent. The amount of supporting material was extremely helpful as was the encouragement to not give up. The level of information allowed me to identify and avoid the “Rogue” companies which are still preying on us, unfortunate victims. The friendly and supportive attitude of Mr Chris Emmins gave I […]

Further to recent general warnings and advice from KwikChex about increased activities by scammers, we are now receiving specific reports of attempts at defrauding timeshare owners. The latest attempts at scamming timeshare owners involve phone callers falsely telling Hilton Grand Vacations owners in the UK that the business is going into liquidation and offering services […]

KwikChex seeing rapidly increasing online threats to consumers and businesses connected to coronavirus Fraudsters delight in exploiting ‘fear factors’ and the coronavirus crisis is demonstrating how they are using it in attempts to scam consumers. This situation particularly suits scammers as so many people are staying at home and using the internet far more for […]

Regulators and consumer organisations have already exposed significant problems with Online Travel Agents (OTAs) – and one small business has already successfully claimed compensation for losses caused by  Booking.com Online Travel Agents or OTAs as they are often better known dominate accommodation booking. Hotels and other accommodation providers cannot compete with their massive online presence […]

KwikChex sees an increase in reports from consumers concerned about being caught out by cold-calling rogues offering to get their monies back after losing monies in initial scams.   An increasing number of consumers are approaching KwikChex with stories of being contacted by people saying they can get monies back for them that were lost […]

The law is catching up with those involved in ‘Leisure Credits’ and Bogus Holiday Club scams, with arrests, prison sentences and heavy financial penalties taking place. Way back in 2013, the UK European Consumer Centre warned of a new holiday product that was set up to intentionally avoid the legislation that protects consumers in the […]

The challenges KwikChex made against fake reviews got us noticed in the first few months of launching our services when we were invited to appear on BBC TV’s flagship technology programme ‘Click’. Spencer Kelly, host of the ‘Click’ programme visited our offices in Bournemouth and KwikChex director and founder Chris Emmins took him through the […]

Absolutely brilliant service. Always returned emails and happy to answer any questions I had. So grateful I found them as they gave me so much help and support. Highly recommend them. Thank you so very much for everything you have done to help me 🙂

2020 marks the tenth anniversary year for KwikChex and we will be celebrating by looking back on the highlights of what we have achieved. At the outset in 2010, we wanted to focus on providing accurate and reliable online content that would benefit consumers. It was a time when we could already see that misinformation […]

Got great advice regarding termination of a timeshare contract in Tenerife. They looked at a company offering the service in this country but advised going direct to the timeshare company before engaging any other services. We did this using a template letter from the internet requesting termination and the reasons. The company agreed to relinquish […]

My wife and I were very impressed by the clarity, thoroughness and speed of the service we received from KwikChex. Their advice and guidance eventually led to a full refund using Section 75 along with a £50 payment for inconvenience. KwikChex did not ask for or receive any money from us for their assistance. Other […]

Chris Emmins, director and co-founder of KwikChex  led a session on consumer protection and law enforcement at the first EUROC seminar held in Sutton Coldfield in September. The session – conducted as a part of the KwikChex-managed Timeshare Task Force initiatives included information on the rights of timeshare owners, including fair contracts and the battle […]

(KwikChex) supported me all through the claim which has taken over a year to come to fruition. They supplied me with excellent advice and guided me through the process including the reference to the Financial Ombudsman. As a result we have succeeded to achieve a result well beyond my expectations.

Yahoo Finance, 21st August 2019 The recent presentation of a ‘Hero Award’ by the Chartered Institute of Trading Standards (CTSI) to online investigations and verification business KwikChex highlighted the value of the private sector in fighting what has been an inexorable rise in fraud Since 2010, KwikChex has been fighting battles to help prevent harm […]

16/07/19 After a KwikChex-initiated BBC exposure of serious food hygiene issues, Just Eat will publish the food hygiene rating of every restaurant listed on its UK delivery platform from today. However there are still improvements that can be made. In the UK, whilst consumers will be able to see the official food hygiene rating for […]

Further actions have taken place in a criminal case that KwikChex supported with evidence gained from investigations and consumer reports. Frank Madden was previously sentenced to 40 months imprisonment for operating a bogus holiday discount club scam and has now been ordered to pay back £20,000 and had further banning orders imposed. Read the article […]

Credits: Journal of Trading Standards (www.journaloftradingstandards.co.uk) 11/07/2019 ‘Investigation and verification service provider, KwikChex, has earned a prestigious Chartered Trading Standards Institute (CTSI) Hero Award for its continuous work and passionate commitment on behalf of consumers, particularly around timeshare scams.’ ‘KwikChex has established a free and effective online help service for consumers the Timeshare Task Force, […]

We are aware that European Consumer Claims / ECC is deceitfully using / ‘hijacking’  the KwikChex name within a domain name / website they have set up. They are also paying for Google Adverts to promote it. They seek to discourage consumers from using the free services KwikChex provides to consumers – and to promote […]

I first read the review on the web site about KwikChex Ltd knowing that they were Vetted and trading standard approved professionals who would give us the best help and advise to exit from our timeshare membership. After completing the initial inquiry page, Chris Emmins was allocated our case for his assistance. We must say […]

Chris and his team at Kwikchex offered my Parents a lifeline in assisting them to get their money back from a timeshare scam. I live in Australia, my parents in the UK had pretty much given up all hope of getting anything back from Eze Group after two failed attempts. I needed to do something […]

Approached Kwikchex for advise on my timeshare being mis sold to me after recent press articles concerning a Spanish Supreme court ruling and through there advise went back to my timeshare company as wanted to rid myself of this burden. With Kwikchex help I successfully managed to offload my timeshare back to the developer at […]

Credits: The Mirror, By Andrew Penman, 14/02/19 Shut down: the company that took upfront fees from people desperate escape timeshare traps ‘International Timeshare Refund Action liquidated after ignoring court judgment’ ‘When ITRA ignored the judgment they took the case to the High Court to have it shut down, assisted by Kwikchex, an online business verification […]

The service was impeccable, explained everything in easy to understand terms, answered my every query and acted immediately. An unbelievable exceptional service. This kind of service is very hard to come by in this environment we are living in. I would love to know every aspect of all the matters they can deal with and […]

The service was impeccable, explained everything in easy to understand terms, answered my every query and acted immediately. An unbelievable exceptional service. This kind of service is very hard to come by in this environment we are living in. I would love to know every aspect of all the matters they can deal with and […]

The information provided by KwikChex, to prove the link between Regency Shores and Eze Group, allowed me to make a successful claim from my credit card company for the return of the money that I had paid to these companies as a result of their fraudulent scheme. (Reviewed December 2018)

UK roll-out of displaying food hygiene ratings to commence with trial in Northern Ireland in early 2019 Following a joint KwikChex  / BBC investigation, International takeaway food delivery giant Just Eat  has responded to concerns over food safety by announcing it will start to publish the official food hygiene rating of each of its UK […]

The BBC TV News programme featuring the joint investigation with KwikChex on Just Eat food hygiene issues continues to attract attention, with UK local journalists picking up on the story. —- ‘These Gloucestershire restaurants with one-star food hygiene are on Just Eat’ www.gloucestershirelive.co.uk By Conor Gogarty 3 NOV 2018 ‘Consumer rights campaigner Chris Emmins said […]

Definitive research by KwikChex results in BBC News coverage of Just Eat serious food hygiene issues Work led by KwikChex head of research projects, Aria Maffei resulted in a BBC News investigation being aired on television and radio last night (Wednesday 17 October). The project commenced by comparing the reviews ratings displayed prominently on the […]

I can’t thank Chris and his team enough for their advice and guidance in successfully obtaining a refund from the credit card company for money paid to [a timeshare related business/name removed by BWC admin’] for a service that did not materialise. Also for putting me in touch with Trading Standards who had an ongoing […]

Very helpful service which was a breath of fresh air given our experience that the timeshare sector is full of scammers. Staff with whom I had contact were polite, helpful and reassuring and acted as our representative in resolving a long-running dispute with the timeshare co. They resolved the problem very quickly, We had felt […]

I can’t thank Chris and his team enough for their advice and guidance in successfully obtaining a refund from the credit card company for money paid for a service that did not materialise. Also for putting me in touch with Trading Standards who had an ongoing investigation into the company.

Staff with whom I had contact were polite, helpful and reassuring and acted as our representative in resolving a long-running dispute. They resolved the problem very quickly. I would recommend them unreservedly for anyone with a similar problem as they exceeded all our expectations.

Chris Emmins, Co-founder of KwikChex, appears on Channel 5’s ‘When teens kill’ programme to advise on the potential dangers of online classified ads. It follows a previous KwikChex investigation into the risks of using Gumtree, which include fraud, theft and – as the programme shows, even the possibilty of serious assault / loss of life. […]

I got in touch with KwikChex to ask for help with a problem I had with a company. They gave me good advice and I reclaimed all my monies back from my credit card. I think it is great that these people are there to help us. Thank you so much KwikChex.

Bloomberg have published an article after KwikChex Investigations showed that take away delivery giants are delivering food to consumers from businesses with poor food hygiene ratings. This is part of a more substantial investigation by KwikChex , with further details to be made public soon. ‘Deliveroo and Uber Eats List Restaurants With Low Health Scores’ […]

I cannot thank Chris and his team at KwikChex enough for all the help and advice that they provided. I first contacted them 12 months ago for help and they guided me through the lengthy process of trying to obtain a refund from [a timeshare relinquishment business]. When [the timeshare relinquishment business] refused to communicate, […]

International Timeshare Refund Action (ITRA) have once again had a judgement made against them in a court action brought by a consumer and supported by KwikChex. On 4th June at Stoke-On-Trent County Court, ITRA were ordered to refund a consumer all the monies he paid to them plus costs – a total of over £5700. On this […]

Since the launch  of the new Timeshare Helpline, in July 2017 the Timeshare Task Force operated by KwikChex, has received and responded to over 1000 requests for assistance and successfully resolved half of these, with the remainder receiving ongoing support. As a provider of evidence and witness statements the TTF has helped secure: •       The […]

KwikChex has once again assisted BBC investigative journalists, providing information on problems with online reviews websites.   Director and Co-Founder of KwikChex, Chris Emmins was also interviewed on Adrian Goldberg’s programme. – discussing how TripAdvisor prioritise Online Travel Agents (OTAs) that pay TripAdvisor in their search results. TripAdvisor now prefers consumers to see ‘deals’ from their OTA […]

KwikChex, has enjoyed another successful trip to the annual CTSI Conference (CTSI Symposium 2018), in Nottingham this week, working to protect consumers.   The subject of our mini-theatre session, presented by Chris Emmins, was ‘Partners in Disruption – bringing together law enforcement, the private sector, the media and consumers’. With limited funds and resources for tackling an […]

I contacted KwikChex, regarding a rogue business, they were very quick in responding to my concerns, they sent me letter template to send to the company, With their support & assistance, I was able to get out of a contract. No query was too much trouble, always responded very quickly. Would highly recommend them. (Reviewed […]

I contacted KwikChex, regarding a rogue business, they were very quick in responding to my concerns, they sent me letter template to send to the company, With their support & assistance, I was able to get out of a contract. No query was was too much trouble, always responded very quickly. Would highly recommend them.

I appreciate all of the help and support provided by KwikChex Ltd in particular to Chris Emmins who helped forge a link between Action Fraud and Trading Standards to take unscrupulous fraudsters to task. I would highly recommend them to anyone seeking redress, as they have considerable experience. (Reviewed April 2018)

Francis (Frank) Madden was yesterday (Tuesday 01 May) sentenced to 40 months imprisonment for scamming consumers in a supposed holiday discount scheme. The sentence was handed down after he changed his plea to guilty on reduced charges. Madden was previously convicted on two occasions and was actually under a suspended sentence when KwikChex detected him […]

I wish to thank KwikChex for supporting me through a contractural mess that I had arrived at. The contract was potentially fraudulent and would cost me several thousand pounds. I felt rather foolish to have got myself into this situation but worse was at a loss as to how get out of this “no cooling […]

KwikChex, a Corporate Affiliate member of the Chartered Trading Standards Institute (CTSI), will be presenting at the CTSI Symposium 2018, which takes place in Nottingham at the beginning of June. This is the flagship event in the UK Trading Standards calendar, with exceptional attendance from experts across the consumer protection spectrum. This year, the subject […]

Another consumer supported by the free services of the Timeshare Task Force has been awarded a full refund, plus costs and interests totalling nearly £10,000 On 27th March at Workington County Court, ITRA were ordered to pay a consumer a total of £9765.90. This included a full refund of £7640.00, plus costs and interest. The […]

I found Kwikchex when making a legal claim against [another business]. They provided excellent information which helped in the court case and lots of moral support. I doubt I would have gone all the way to the court hearing had it not been for the support they provided. I would highly recommend them to anyone […]

I found KwikChex when making a legal claim against [another business]. They provided excellent information which helped in the court case and lots of moral support. I doubt I would have gone all the way to the court hearing had it not been for the support they provided. I would highly recommend them to anyone […]

Consumer awarded over £4800 as judge declares that breaches of contract by International Refund Action Ltd. (ITRA) were “completely unacceptable” KwikChex can report that on Friday 19 January 2018,  at Weston-Super-Mare County Court, another consumer it has supported has won a judgement against International Timeshare Refund Action – ITRA. The judge ordered ITRA to repay […]

Extremely helpful and supportive and completely free! They helped me to achieve a complete refund of all monies within a few weeks. Totally upfront and with valuable connections to Trading Standards and The Citizens’ Advice Bureau. I would totally recommend them to anybody with Timeshare problems. Definitely use them! (Reviewed January 2018)

Timeshare For KwikChex, 2017 was dominated by successes and praise in the timeshare sector, where KwikChex manages the Timeshare Task Force, providing totally free assistance to consumers.   Consumer feedback Click here to read feedback from timeshare owners about the assistance they received from KwikChex.   Rogues arrested, in court & guilty Our work in […]

On Friday, 17th November, EZE Europe Ltd., Dominic O’Reilly (described as the CEO of EZE Group) and his daughter Stephanie O’Reilly, a director of EZE Europe Ltd., appeared at Birmingham Magistrates’ Court. All pleaded guilty to offences under the Consumer Protection from Unfair Trading Regulations 2008. These related to misrepresentations regarding the selling of ‘Leisure […]

A responsive, helpful and knowledgeable service which has been instrumental in helping me with issues. In an industry filled with companies trying to operate beyond the law they offer an irreplaceable and necessary service, professionally and without prejudice. I cannot recommend them highly enough.

'Your team has done a fantastic job to remove these 2 fake reviews. On behalf of all our team here in Marrakech, we want to say: Thank you, Merci, Grazie, Obrigado, Gracias... As a small independent hotel, with limited resources and facing unscrupulous competitors, now we can say that justice is done. Finding your company was a tremendous relief for us. Now we know there's hope so that we can protect our online reputation.
-- Mr A, Aug-17 --

‘Your team has done a fantastic job to remove these 2 fake reviews. On behalf of all our team here in Marrakech, we want to say: Thank you, Merci, Grazie, Obrigado, Gracias… As a small independent hotel, with limited resources and facing unscrupulous competitors, now we can say that justice is done. Finding your company […]

In our work as part of the Timeshare Task Force – It has come to our attention that a business calling itself Timeshare Council and using the website www.timesharecouncil.co.uk has been cold calling consumers – some of which are registered with the Telephone Preference Service. Their methods are deceitful and unlawful. They appear to imply […]

Data from law enforcement agencies and details received by KwikChex via the Timeshare Task Force resources show that the majority of consumer complaints being made within the greater timeshare and long term holiday products sector’ concern the following. So called timeshare alternatives; where it is claimed that substantial discounts are provided by paying very large […]

New helpline launched In 2014, the new Timeshare Task Force, managed by KwikChex received complaints from consumers about the activities of Frank Madden and his business Glenleigh Consultants. This was reported  by consumers via the Timeshare Business Check website www.timesharebusinesscheck.org. In the months that followed, intelligence was provided to Trading Standards about the activities taking […]

“After having been promised compensation and getting my timeshare agreement with Marriotts relinquished for the sum of £5940 by a group called European Claims Centre I was asked to pay a deposit of £480 on the spot to engage their services. I had been trying to get rid of my timeshare for years as it […]

‘I would like to go on written record to express my gratitude to Chris Emmins and his colleagues of KwikChex for the support they provided when my wife and I had to deal with a very unsavoury financial situation which was perpetrated whilst we were on holiday abroad. Although in the final outcome we managed to carry out [...]
KwikChex, a Corporate Affiliate member of the Chartered Trading Standards Institute (CTSI), will once again be exhibiting and presenting at the Consumer Affairs & Trading Standards Conference, which takes place in Harrogate at the end of June. This is the flagship event in the UK Trading Standards calendar, with exceptional attendance from experts across the [...]
'We consulted Timeshare Business Check as a last resort when having great difficulty terminating our timeshare agreement. They were understanding, extremely helpful and very efficient in assisting with our problem. Not only did they ensure that we were able to terminate the agreement, they also managed to get a refund of our annual maintenance fees [...]
Testimonial from a consumer that has had over £2000 returned to her after KwikChex intervened in a mis-selling case 'I would like to thank you all again for your help in this matter. I always received an answer immediately with expert advice, also with great understanding. Thank you again.' Mrs C, Feb-17 Note – no [...]
Successes for consumers right across the spectrum Here is what consumers had to say about KwikChex during 2016: KwikChex Testimonial Just to inform you that disputed review has now been removed from our page. Thanks for your help. TP, Nov-16 Timeshare Task Force Testimonial Can’t recommend these guys highly enough. If you have any issues [...]
As usual, KwikChex had a good deal of media coverage during 2016, including the following TripAdvisor criticised after closed Tunisian terror hotel given top award https://www.telegraph.co.uk/travel/news/tripadvisor-under-fire-over-award-for-tunisian-hotel/ Telegraph.co.uk, 26 Feb 2016 TripAdvisor accused of unreliability https://www.trn-news.ru/news/35804 Travel Russian News (Russian language travel site), 26 Feb 2016 Between extortion and business interests, are sites as reliable as [...]
Title: TripAdvisor denies unfairly penalising businesses for posting fraudulent reviews Credits: The Caterer, By Janet Harmer, 10th Feb 2017 'Action taken by TripAdvisor to put a stop to fraudulent postings on its online review site is often carried out unfairly and inconsistently, according to online reputation management firm, KwikChex.' 'Chris Emmins, co-founder of KwikChex, said [...]
In August 2016 we contacted Timeshare Business Check, managed by Kwikchex, regarding a deposit we had paid for an EZE Lifestyle & Leisure Plan. The dispute involved EZE GROUP & REGENCY SHORES S.L., the latter issued the receipt for the deposit. Our bank required proof of a connection between the two companies before they would [...]
Successes for consumers right across the spectrum The Timeshare Task Force, which is managed by KwikChex, has produced an unparalleled series of results for consumers during 2016. The free service has become increasingly vital and more used  by consumers in the last 12 months, with the Timeshare Business Check website playing the leading role in [...]
There have been a number of problems for businesses that have appeared in programmes such as Channel 4’s Four in a Bed, including subsequent attacks by internet trolls and malicious fake online reviews. In 2013, one participant in the same programme suffered serious and distressing harassment and requested assistance from KwikChex (see Caterer article https://www.thecaterer.com/articles/347564/police-called-in-to-investigate-abuse-aimed-at-participants-of-channel4-programme-four-in-a-bed). Defamatory [...]
Credits: The Mirror, By Andrew Penman, 1st Dec The Timeshare Consumer Association claims to be an independent consumer champion, but is it? 'Timeshare Consumer Association refuses to say who owns and runs it. The business vetting site Kwikchex approached the TCA, posing as a consumer wanting to sell a timeshare. “The response from the TCA [...]
Can’t recommend these guys highly enough. If you have any issues with timeshare, holiday clubs etc. get in touch for impartial advice FREE. Their help enabled me to get a full refund of monies paid out for a product I didn’t want or need but was pressured into buying. Mr M, Nov-16 Note – no [...]

I have had no further contact from ITRA, thankfully, after they returned all my documents. I have now been released from (my timeshare) at a very low admin cost so I am relieved with that. I have no objections to helping others if I can and have appreciated the help and information given by yourselves […]

In July 2016, a consumer contacted KwikChex via the Timeshare Business Check website, with the following request “I have been mis-led and signed up for relinquishment of my timeshare with DRI. I thought I was seeing a consumer advice person at Timeshare Advice Centre Exeter only to be told that ITRA will be working on […]

Having experienced a timeshare issue and having been totally mislead by Timeshare Release/ITRA/ECC, I was lucky enough to come across KwikChex – a reputable company who help consumers like me with timeshare issues. The responses from Chris and Gemma were quick and extremely helpful: their advice has been invaluable . For the first time in […]

Credits: The Sun, by Kathryn Cain ‘CHINESE fraudsters operating a sophisticated “fake reader factory” have taken down travel website TripAdvisor’s page on the country’s top social media app.’ ‘Two years ago a Bournemouth-based online reputation management company cast specific doubt on the integrity of TripAdvisor’s Chinese operation. Chris Emmins, co-founder of KwikChex, found some “amazingly […]

Credits: Daily Mail – Thisismoney.co.uk By Alisha Rouse for Money Mail, 27 July 2016 Couple win £7,000 victory over faulty timeshare escape contract following 18-month legal battle ‘The Walkers’ victory is believed to be the first of its kind in Britain. Chris Emmins, founder of KwikChex, a company that investigates other firms and helped the […]

We searched for someone to help us resolve a TripAdvisor issue.....
-- JC, Mar-16 --

We searched for someone to help us resolve a TripAdvisor issue years back when TripAdvisor refused to remedy the situation where a post attacked the physical stature of an employee.  That is when we came across KwikChex.  We made a call and actually talked to someone who assured us that I was in the right […]

Credits: 4hoteliers.com, 26th April 2016 After examining more than forty thousand TripAdvisor reviews of all star-rated hotels in Hong Kong in a recently published study, the study warns that the high proportion of suspicious reviews should ring an ‘alarm bell’ for customers. Around 20% of online hotel customer reviews may be unreliable or fake, according […]

‘Information and advice for businesses on how to comply with consumer protection law in the online reviews and endorsements sectors.’ ‘Our short advice and open letters explain what review sites, businesses, media agencies and those publishing opinions online should do to make sure they comply with consumer protection law.’ Above excerpts, full details and links […]

‘We have found KwikChex to be extremely proficient in providing online investigation services, individual and corporate due diligence and liaison with regulators and the media. The services help us to protect our business reputation and enable us and our clients to make informed decisions. They respond rapidly and expertly and provide an invaluable resource.’ CL, […]

Credits: The Guardian, 24th March 2016 Bernard Hogan-Howe blames online theft on ‘bad behaviour’ of customers who have poor internet security and says focus should be on prevention. Banks should not refund victims of online fraud because it “rewards” them for being lax about internet security, the Metropolitan police commissioner has said. Above excerpts and read […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Relief UK. A complaint was filed with the Advertising Standards Authority (ASA) in October 2015. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages. The complaint challenged whether the […]

Credits: stuff.co.nz, By Mike Egan, 14th March 2016 This issue of authentication of the customer and whether they had actually dined at a restaurant was exposed recently in France where someone wrote a detailed negative review on a new restaurant called Loiseau Des Ducs several days before it had even opened. The French courts forced Trip Advisor to […]

KwikChex assisted this consumer after they paid £1,000 to Monster Travel. “We would like to express our grateful thanks to KwikChex and staff member Mr Chris Emmins, for the help and understanding of our situation involving a Leisure Credits company. During a visit to the offices of the Leisure Credits company, we were asked to […]

I contacted Chris Emmins at KwikChex after I had heard him interviewed on BBC radio...
-- TP, Mar-16 --

‘I contacted Chris Emmins at KwikChex after I had heard him interviewed on BBC radio. My company was in the process of being targeted by a former employee who had set about an extensive email and internet defamation campaign. I am no IT expert but with Chris’ expertise and guidance we were able to establish […]

Credits: TechCrunch By Ingrid Lunden (@ingridlunden), 8th March 2016 Fake reviews have been an occasional and frustrating by-product on sites like Google, Yelp and Amazon for years. But a recent case in the Netherlands highlights how one company affected by them fought back. A nursery in Amsterdam has won a case against Google in a civil court in the city […]

Credits: The Guardian, By Patrick Collinson 5th March 2016 It’s not just the fact that a “life-changing” £25,000 was stolen from a couple scraping together the money to build an extension. It’s not even the fact that they fell victim to the clearly very sophisticated hijacking of an email account. What is truly shocking about the […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a www.directresortsinternational.co.uk. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages. The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per […]

Credits: TechCrunch.com by Sarah Perez, March 8th  ‘Peeple, the controversial people-rating application that lets its users rate and review anyone, is not a hoax or vaporware, as many suspected following the media backlash surrounding the unveiling of the company’s intentions last fall. The Washington Post even called the app “terrifying,” given that the app didn’t plan to allow […]

Credits: Bighospitality.co.uk, By Sophie Witts, 04-Mar-2016 Businesses which arrange for third parties to write fake positive reviews about them online are at risk of falling foul of consumer protection law, according to new guidance. Above excerpt and read the full article: bighospitality.co.uk

Credits: Worcester Observer, by Lorna Morris, 3rd March A WORCESTER man who conned women he met on internet dating sites has been ordered to pay more than £179,000 under the Proceeds of Crime. Matthew Bart Samuels, of Broadway Grove, appeared at Worcester Crown Court on Monday (February 29) at a confiscation hearing where he was […]

Credits: Techlicious.com By Natasha Stokes, February 29, 2016 When you need a home repair done immediately, it’s natural to turn to Google search for that needed locksmith or plumber… A rise in fraudulent listings means that chances are, you might end up reaching someone who is barely trained at the trade, but is instead part […]

Credits: Telegraph By Katie Morley 1st March 2016 Companies that post fake reviews on websites to boost their ratings could face fines of thousands of pounds as part of a new Government crackdown on misleading business practices. The Telegraph understands that the Department for Business Innovation and Skills is considering banning the practice of writing or […]

Credits: Telegraph By Hugh Morris TripAdvisor criticised after closed Tunisian terror hotel given top award The validity of TripAdvisor’s coveted Traveller’s Choice awards has been called into question after a 2016 recommendation was bestowed on the hotel in Tunisia where an Islamist terrorist attack left 30 British holidaymakers dead last summer. Chris Emmins from KwikChex, […]

KwikChex assisted this consumer with a Section 75 refund for payment paid to ITRA. “Thank you KwikChex for helping get my 88-year-old father’s money back. He was clearly taken advantage of and had been mis-sold services costing him nearly £5000. With advice from KwikChex, and the template letter they prepared for us, we were able […]

KwikChex assisted this consumer with with a Section 75 refund for a deposit made to Monster Travel. “I would recommend the advice KwikChex has given us. The timeshare resale scam which led us to losing a large amount of money, came to a wonderful conclusion today when our section 75 claim was granted and a […]

KwikChex assisted this consumer with a chargeback claim to Monster Travel. “I have just received a letter from Vanquis Bank regarding my claim over the transaction of £500 to Monster Travel. I was delighted to be informed that the chargeback was successful under the Visa Rules and Regulations and that further action is not needed […]

KwikChex assisted this consumer with a Section 75 refund for a deposit made to EZE Group. My mother and I have recently been involved with a timeshare exit company and paid a deposit to them, I got concerned about the amount of money they were charging and what we were paying it for. I sent […]

KwikChex in the capacity of its role leading the Timeshare Task Force, recently received a request for assistance from the Third Age Trust, a registered charity with over 360,000 members dedicated to promoting and assisting education for those no longer in full time employment through the U3A Movement. One of their members had responded to […]

A report has been published by the Direct Marketing Commission (DMC) which is highly critical of the businesses owned by Hollywood Marketing SLU. It recommends that Hollywood Marketing’s membership of the Direct Marketing Association (DMA) be terminated. The DMC carried out a lengthy investigation after being contacted by KwikChex, acting in our role leading the […]

KwikChex assisted this consumer with a Section 75 refund for a deposit made to Monster Travel / Hollywood Marketing SL. I cannot thank you all enough for all your help, work and kindness in what has been for us a hard lesson and learning curve. Time will tell if this is the last of it. […]

KwikChex assisted this consumer with a Section 75 refund for a deposit and balance payment made to Intelligent Software Solutions SL (ISS). “Just to let you know that we received an email and telephone call confirming that the bank have offered us £9,026.69 in full and final settlement of the claim. We would like to […]

Credits: ABC News Australia Influential American travel website TripAdvisor is investigating claims Australia’s largest residential apartment developer is “cheating the system” by preventing guests at its luxury hotels from submitting negative reviews. Above excerpts and read the full article on www.abc.net.au

KwikChex assisted this consumer with relinquishment of their timeshare. “I am more than pleased to be able to tell you that in April this year my request to surrender my ownership of the weeks I owned ​was accepted. Not only that, but they even refunded me to the tune of £1,062.60 for maintenance fees paid […]

Credits: Mail Online By: Tom Rawstorne Disturbing proof the online review that made you book your holiday may be FAKE: Investigation reveals an entire industry is dedicated to generating bogus appraisals for cash ‘If you want to give a good impression or mislead consumers into trusting you, the best way to do it is to […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Senegal Investment www.senegal-investment.co.uk (website down). The investigation by KwikChex challenged whether the claim “239% RETURN ON INVESTMENT OVER 5 YEARS” was misleading and could be substantiated. Since the website is no longer live and the claim can no longer be […]

KwikChex assisted this consumer with a refund from Realistix (Timeshare Business Check Profile). “Received my deposit back this morning so all is good in the world. Thank you so much for all your help. Without the exposure you gave them I doubt it would ever have happened.” Mr H, Oct-15 Note – no fees are […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Solutions Ltd. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org/ which KwikChex manages. The investigation by KwikChex challenged whether the testimonials by “Steve”, Mrs P Swift, Vicky Tomgue and Mrs Wilson […]

We just wanted to thank you and all your colleagues at KwikChex for all your assistance with relinquishing the above time share. It is a great feeling to have finally disposed of the week, and I feel that without seeing the article in a national paper where you were shown as an organisation who was […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Rapid Sale www.rapid-sale.co.uk. The investigation by KwikChex challenged whether the claim “Stop Repossession/Eviction – Cash in Bank in 7 Days ‘Guaranteed” was misleading and could be substantiated. Rapid Sale provided a statement from their solicitor confirming that, subject to obtaining redemption […]

KwikChex participates in Canadian Broadcasting Corporation (CBC) radio programme “Burned by Online Reviews”. KwikChex mentioned on CBC website – https://www.cbc.ca/radio/podcasts/ontario/ontario-today/ Link to podcast for CBC radio programme “Burned by Online Reviews” – https://podcast.cbc.ca/mp3/podcasts/ontariotoday_20150911_81823.mp3. KwikChex on between 25.54 and 34.44.

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Exclusive Weeks https://exclusiveweeks.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged the display of a countdown clock promotion which renewed and did not expire on […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Direct Resorts International https://directresortsinternational.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged whether testimonials on the www.directresortsinternational.co.uk website were genuine because the same testimonials were […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Rapid Sale trading as https://repossessionsos.co.uk/ (website down). The investigation by KwikChex challenged the claim on the Repossessions SOS website ​”We sell house fast in just 48 hours! We buy any house” was misleading and questioned whether this could be substantiated. […]

KwikChex mention in Daily Telegraph article about fake online reviews: KwikChex, an online investigations body, said it had identified and exposed thousands of online fake reviews, both negative and positive. A spokesman said: “Whilst that exposure has pressured some reviews sites to invest more in fraud detection, there are still many problems on a vast […]

KwikChex has once again been working with the BBC to highlight dangers to consumers. As part of the Timeshare Task Force initiative, KwikChex contacted the BBC 4 Radio You & Yours programme about a product known as Realistix Solutions. This is a product which is the subject of many consumer complaints. Consumers are approached with [...]

A business claiming to help prevent unsolicited calls has been fined £50,000 after the Information Commissioner’s Office (ICO) found it was making hundreds of such calls itself. Point One Marketing Ltd, trading as ‘Stop the Calls’ a Bournemouth based company offered a service to consumers to stop cold calling – but was found to be […]

We would like to advise that the ASA recently contacted KwikChex with regard to a phrase we used on our website – “World-leading Online Reputation and Reassurance Services”. The ASA pointed out that: “The ASA and CAP view ‘leading’ claims as generally relating to market share, and for other meanings to be accepted (such as […]

Selltimesharetoday continues to flout advertising rules after an investigation found its claims to be misleading. The original complaint brought forward by the Timeshare Task Force…Timeshare Task Force uses a reputation management firm known as “KwikChex” to challenge adverts for timeshare exit services that it thinks is misleading. Above excerpts and read the full article on […]

The UK Advertising Standards Authority (ASA) annual report for 2014 clearly demonstrated that there are very justifiable concerns regarding misleading content in online /digital advertising and promotion. They reveal a 35% increase in complaints about online advertising. In 2014, the Internet overtook television for the first time as the most complained about medium, with 13,477 […]

I cannot thank you enough for all you have done and are doing for us. Words cannot express how grateful we are. Mr & Mrs L, Aug-15 Note – this relinquishment was achieved without any fees being applied by the developer / resort – and there are no fees whatsoever charged to consumers seeking help […]

KwikChex has been successfully working for some time with Trading Standards Officers in support of identifying and taking action against rogue businesses. This is particularly true within the holiday sector and even more so in terms in terms of timeshare and related products, where we lead the Timeshare Task Force, which is helping protect and […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sell Business Fast https://sellbusinessfast.co.uk (website now down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a statement on the Sell Business Fast website “We Buy Any […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sold Faster https://www.soldfaster.co.uk (website now down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a statement on the Sold Faster website “Get a guaranteed CASH offer […]

Credits: Mail Online By: Antonia Hoyle ‘Gumtree is unquestionably one of the favourite and most prolific resources used by criminals,’ says Chris Emmins, co-founder of KwikChex, an online investigations and authentication business. ‘It is inherently dangerous for consumers — both buyers and sellers — and the utmost caution is required when using it.’ Above excerpts [...]
The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Refund UK www.selltimesharetoday.co.uk. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged that references made on the www.selltimesharetoday.co.uk website stating "Timeshare Refund UK is a 100% [...]
Resort Management Direct had been cold calling RDO members saying they were entitled to a free holiday. An admin fee of approximately £200 would apply. However consumers found the holidays near impossible to book and some were later advised that they needed to attend a presentation whilst on holiday. Refunds were never given. Blaine Connell, [...]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare https://www.loveallinclusive.com The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged that references made on the Love All Inclusive website regarding affiliations and memberships with […]

Another Visions of the World customer has been granted a full refund of monies by Tesco Bank following guidance from the Timeshare Task Force. Quote from the consumer – “So, my case is now closed and one less thing for you to deal with. Many thanks for your hard work & support.” Note – there […]

In addition to the pure nuisance factor, many scams commence with an unsolicited call. Using the new Which? resource will help ensure that reports are sent to the appropriate regulators. The complaint form is on the Which? website

Credits: Daily Mail By: Sarah Bridge Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless […]

KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]

A study by KwikChex has shown that loss of reputation caused by association with gastro-intestinal illness comes at a huge price – whether the accusations are true or false. The worst hit you can take as a hospitality business owner is when there is news and online content that says you have made your customers […]

BBC Radio 5 Live Breakfast Show Fake online customer reviews – includes interview with Chris Emmins, KwikChex. Above excerpts and read the full article on – www.bbc.co.uk From 1hr 56m Other BBC stories featuring KwikChex – Click here

Bournemouth Echo By: Steven Smith, Chief Reporter THE latest investigation into a convicted conman from Bournemouth is at “an advanced stage” – but Trading Standards officers face not being able to bring a prosecution because of the cost. Kwikchex, a Bournemouth-based firm that manages a website advising consumers regarding businesses that operate in the timeshare […]

BBC coverage of release of a report by the UK Competition & Markets Authority on Online Reviews. KwikChex were one of the key participants in the CMA investigation. KwikChex is now in the process of launching a comprehensive, verifiable resource to solve the problems caused to consumers and businesses by fake reviews. The resource is […]

KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]

Mrs S paid VOTW £299 to advertise the sale of her timeshare. VOTW promised to be proactive and provide continual assistance and provided assurances that Mrs S would receive money back on the sale of her timeshare. In fact it was extremely difficult for Mrs S to contact VOTW who failed to return calls or […]

Global issues need global solutions – and for 5 years, KwikChex has been helping businesses and consumers from all over the world. That’s meant using several languages (our employees and consultants are very much multi-national too) and an understanding of relevant laws in many jurisdictions). Here’s a list of where our client locations so far […]

KwikChex probably gets more recognition for helping businesses in the hotel and restaurant sectors than any other – but we have assisted an extraordinary range of businesses that have been attacked with fake and malicious reviews. Here are a few of the types of business we have helped. Lawyers – yes, even qualified lawyers come […]

Mr and Mrs C owned a timeshare with Heritage Resorts which they could no longer make use of because Mrs C had been diagnosed with a serious illness and could not travel. They were approached by 'Dreams Breaks Los Cristianos / Escape Away Holidays' who said they could help relinquish their timeshare. They paid £150 [...]

Credits: Daily Mail By: Sarah Bridge Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding CRP Properties https://www.crpproperties.co.uk/ (Website down) The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a client testimonial on the CRP Properties website by connected company CP Berry […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Pennington McClane https://www.penningtonmcclaneassociates.co.uk/ (Website down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged the following statements on the Pennington McClane website: “We are an experienced, internationally […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sell Your Timeshare Now https://www.sellyourtimesharenow.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged the following statements on the Sell Your Timeshare Now website: “We are a […]

With the permission of the consumers that contact KwikChex and in particular those that do so via the Timeshare Task Force and Timeshare Business Check resources, we are now going to provide access to information on every case we receive to the relevant authorities. Organisations such as the European Consumer Centre, (The ECC network), UK […]

KwikChex recently attended a meeting with the UK Competition & Markets Authority (CMA) in London in response to a request to assist the CMA’s fact-finding initiative concerning online reviews. The meeting and subsequent follow-up covered a wide spectrum, including identifying businesses that use fake good reviews to deceive consumers and the impact of fake bad […]

Today I received a letter officially terminating my membership. I believe that this has been achieved mainly due to your invaluable input for which I thank you profusely. Mr R, May-15 Note – this relinquishment was achieved without any fees being applied by the developer / resort – and there are no fees whatsoever charged […]

KwikChex receives and acts upon many reports, concerns and complaints from people from all over the world. In many cases, our investigations reveal criminal behaviour and severe threats to consumers. We gather evidence on these and ensure that they are reported to the correct authorities and whenever necessary we provide further support for prosecutions. But […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare/. The complaint includes the Swedish version of the site Slapp Din Timeshare The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged whether reviews on […]

Credits: Mail Online By: Callum Paton * Jason Page, 20, from Telford was sued by US lawyer Timothy Bussey * The Colorado lawyer had received abuse on a Google Maps profile * Judge said it was ‘likely’ Page had been paid to post damaging comments * Lawyer went to extreme lengths and pursued his attacker […]

Credits: The Independent By: Chris Green Chris Emmins, co-founder of the online reputation management firm KwikChex, said customers who received legal letters should try not to panic. “For consumers that have genuine cause for complaint, they should not be intimidated by such threats,” he said. Above excerpts and read the full article on www.independent.co.uk

Credits: TravelMole B&B owners are being urged to share their experiences of negative and fake reviews as part of a major Government probe. The Competition and Markets Authority has launched an investigation into online review sites to check the information posted is ‘genuine, relevant and trustworthy’. Above excerpts and read the full article on www.travelmole.com

Credits: Telegraph Travel By: Oliver Smith Guest at a Scottish b&b says he had a brick thrown at his window and awoke to find the owner in bed with him – surely this crude review can’t be genuine? Above excerpts and read the full article on www.telegraph.co.uk

Credits: Above the Law By: Matthew Adams Online posts often enjoy an anonymity that lures people into a false sense of security. Coupled with the inherently impersonal nature of the internet, the impact from user generated online content can be devastating to a business. A word of caution is due to the unscrupulous business that […]

Further to an exchange of emails between KwikChex and the Timeshare Consumers Association (TCA) regarding International Timeshare Refund Action (ITRA). https://www.timeshareconsumerassociation.org.uk/2014/11/28/itra/ Contained within this article are the following statements: “ITRA is the most successful company who actions claims against the timeshare industry and who act on behalf of consumers against resorts.” “we have not had […]

Credits: The Globe and Mail By Susan Krashinsky – Marketing Reporter Canada’s Competition Bureau is looking into the issue of “astroturfing” – fake online reviews written to look like they come from regular consumers, but that are actually written by someone affiliated with the product or service being reviewed. Above excerpts and read the full […]

Credits: Mail Online Reporting by Liisa Tuhkanen; Editing by Tom Heneghan Google Inc said on Monday it had reached a settlement with a British businessman over defamatory postings in its search results describing him as a pedophile, a murderer and a money-launderer. Above excerpts and read the full article on www.dailymail.co.uk

Credits: The Guardian By: Will Coldwell TripAdvisor’s fraught relationship with the travel industry. Mention of KwikChex’s group action against TripAdvisor over reviews believed unfair and damaging to businesses. Also investigation launched by the Advertising Standards Authority (ASA) in 2011 into TripAdvisor after KwikChex filed a complaint on behalf of business owners upset at what they […]

Credits: Sky Valley Chronicle Two parents in Georgia whose teenager set up a fake Facebook page to ridicule a classmate have found themselves facing a defamation lawsuit, a state appeals court ruled on Tuesday. Above excerpts and read the full article on www.skyvalleychronicle.com

Credits: Mail Online By: Thomas Burrows * 18,304 requests from Britons to remove links to more than 60,000 URLs * UK has third highest number of requests, behind France and Germany * EU’s ‘right to be forgotten’ allows EU citizens to ask for links to be removed from Google search results * Google has published […]

Credits: CBS Baltimore / The Daily Record By: Lauren Kirkwood Widespread collection of personal data online frequently prompts debate about privacy, but there is one group of people that has largely managed to remain behind a wall of anonymity, says Danielle Citron: perpetrators of online threats and harassment. Above excerpts and read the full article […]

Credits: Financial Mail on Sunday By: Sarah Bridge Another great report about KwikChex in the Sunday Mail. Further information available on our website www.timesharetaskforce.org Above excerpts and read the full article on www.thisismoney.co.uk

Credits: Mondaq By: Delvene Michael In a landmark decision, and the first of its kind in Australia, the New South Wales District Court has ordered a former student of Orange High School to pay $105,000 to a teacher for defamatory tweets. Above excerpts and read the full article on www.mondaq.com

Credits: BBC News A British labour activist, Andy Hall has been charged with criminal defamation in Thailand. The use of criminal laws to attempt to silence and punish those involved in publishing matters of public interest is open to extreme abuse. KwikChex calls on the Thai authorities to at least suspend the case – and […]

Credits: Uproxx Web Culture By: Andy Issac Most of our coverage of online reviews has a very serious element – businesses being destroyed by bad fake reviews, rogue businesses planting fake good reviews etc. But this one is in a somewhat lighter note – the story of a ‘reviewer’ that has an unique way of […]

Credits: Mail Online By: Alexandra Klausner * The Union Street Guest House in Hudson, NY doesn’t allow negative Yelp reviews for wedding guests * Of the 572 Yelp reviews online, 554 of them were posted on Monday after media outlets drew attention to the hotel’s policy * Please know that despite the fact that wedding […]

Credits: Mail on Sunday By: Sarah Bridge Fears of bigger bills for timeshare owners stall EU’s war on rogue firms * Many timeshare owners now desperate to quit unwanted properties * Some contracts continue after death, with costs passing to children * EU plan to clean up industry on hold after claims it might make […]

Credits: Forbes By: Eric Goldman Few online algorithms generate as much criticism as Yelp’s algorithm for filtering its users’ reviews, but Yelp has so far successfully avoided a serious legal challenge to its filter. Last week, a California appellate court green-lighted a lawsuit over how Yelp publicly describes its user reviews. This means a judge […]

Credits: Mail Online By: Associated Press A court has ruled that a Hong Kong tycoon can sue Google over its autocomplete results suggesting he has links to organized crime. In a judgment released Wednesday, the court dismissed the Internet search giant’s objections to tycoon Albert Yeung’s defamation lawsuit. Above excerpts and read the full article […]

Credits: The Independent By: Adam Withnall Clearer guidelines from the Government are needed so that people know when they can and cannot be prosecuted over “revenge porn”, social media “trolling” and other indecent material posted online, a Lords committee has said. The trend of “revenge porn” involves people uploading explicit videos and images of former […]

Credits: London Loves Business By: Shruti Tripathi Pimlico Plumbers boss Charlie Mullins is suing Yelp for “defamatory and disgusting” reviews about the company. The London-based plumbing company complained to Yelp about five reviews which were subsequently removed by the San Francisco-based website. However, Mullins has taken issue with two other reviews Yelp has refused to […]

Credits: Mail Online By: Lizzie Edmonds * Chris Hobson, 46, who wrote 512 reviews in 2013, is site’s ‘top reviewer’ * But he is now facing legal action over one of his scathing critiques * Director of Double Barrel Steakhouse and Grill claims his words are libelous * Sarah Bird says man threatened poor score […]

Google has announced that it is abandoning it’s ‘real name’ policy for Google+, which affects Google Reviews and YouTube usage. Coverage in the Guardian: https://www.theguardian.com/technology/2014/jul/16/youtube-trolls-google-real-name-commenter-policy In truth, it was a minor attempt anyway at trying to tackle malice and lies, because Google didn’t authenticate the ‘real names’ anyway – but at a time when review […]

Credits: BBC News By: Kevin Rawlinson A French judge has ruled against a blogger because her scathing restaurant review was too prominent in Google search results. The judge ordered that the post’s title be amended and told the blogger Caroline Doudet to pay damages. Above excerpts and read the full article on www.bbc.co.uk/news/technology-28331598

Credits: Digital Pulse PWC By: Patrick Stafford It’s hard to deny the power of online reviews isn’t continuing to grow – judging by the backlash of businesses which feel they have suffered at the hands of fraudulent reviews. Above excerpts and read the full article on www.digitalpulse.pwc.com.au

Update: The “Right to be Forgotten” absurdity continues https://www.bbc.com/news/technology-28157607 Original Blog: Robert Peston, the BBC Economics Editor reports on the BBC website how an article he wrote on his blog in 2007 is to be blocked in searches by Google on the basis of the ‘Right to be Forgotten ruling by the European Court of […]

Robert Peston, the BBC Economics Editor reports on the BBC website how an article he wrote on his blog in 2007 is to be blocked in searches by Google on the basis of the ‘Right to be Forgotten ruling by the European Court of Justice. If correct (he has apparently had notification from Google) and […]

Credits: The Age By: Ben Grubb The consumer watchdog is taking legal action in the Federal Court against an Australian cleaning company it says was involved in posting fake testimonials about its business on the internet. Above excerpts and read the full article on www.theage.com.au

Credits: ZDNet By: Mary Jo Foley Microsoft Internet Explorer officials are attempting to distance themselves from a paid social-media effort by an advocate marketing company meant to promote Microsoft’s IE browser. Above excerpts and read the full article on https://www.zdnet.com

KwikChex discusses the laws concerning outdated and irrelevant online reviews on BBC Radio 4 programme You & Yours. KwikChex is taking a number of new actions following recent rulings and changes in the laws, including applications under the Right to be Forgotten principles and defamation. We are also pursuing an international ethical campaign to improve […]

The recent ruling by the European Court of Justice in which Google were held responsible for the effect of links containing unwelcome information about an individual and were ordered to remove the links has sparked great debate – but this is just the beginning of potential legal issues affecting many Internet companies – and potentially […]

Credits: Phuket Gazette By: Bill Barnett Another interesting site, KwikChex, is seizing an opportunity to lead the space in online reputation and internet defamation. Here, proof of quality is meant to assure customers that what they read online is credible and real. Above excerpts and read the full article on www.phuketgazette.net

L’annuncio che l’Autorità Italiana garante della Concorrenza e del Mercato stia indagando sulle recensioni false di TripAdvisor è l’ultimo di un numero crescente di iniziative legali che cercano di garantire correttezza e la precisione nelle informazioni fornite ai consumatori. Le autorità di tutto il mondo stanno riconoscendo che le imprese di siti web che trasportano […]

The announcement that the Italian Competition Authority are investigating TripAdvisor over fake reviews is the latest in a growing number of legal initiatives that seek to ensure fair play and accuracy in information being provided to consumers. Authorities around the world are recognising that website businesses carrying reviews and complaints are hugely influential when it […]

Credits: The Conversation By: Stephen King The internet is an endless source of information. But who is liable if the information is wrong or, at least, misleading? Above excerpts and read the full article on www.theconversation.com

Credits: Mail Online By: Ted Thornhill * TripAdvisor user left review of Lincoln City hotel it’s claimed is ‘malicious’ * ’12Kelly’ wrote that some staff at The Ashley Inn ‘were high or drunk’ * The anonymous user also alleged that the owner smoked drugs * At the time of writing 158 reviews of the hotel […]

As predicted, moves to use the supposed ‘Right to be Forgotten’ ruling made by the European Court of Justice to remove personal and unwanted search results have started.      The BBC have reported that amongst the new requests are applications from a paedophile, an ex politician and a doctor wanting to remove negative reviews […]

Credits: BBC News By: Jane Wakefield Google has received fresh takedown requests after a European court ruled that an individual could force it to remove “irrelevant and outdated” search results, the BBC has learned. An ex-politician seeking re-election has asked to have links to an article about his behaviour in office removed. A man convicted of […]

Google held responsible by the European Court of Justice for links to online content considered ‘irrelevant’ and harmful to individuals. Much has been made of the ruling by the European Court of Justice against Google, which obliges them to ensure that there are no links to past ‘irrelevant’ personal data concerning a Spanish individual. Most […]

Credits: Mail Oneline By: Sam Webb * Restaurants and hotels report rise in diners dropping website’s name * They threaten to post negative review if they don’t get free food or wine * One steak house owner says alarming trend ‘just isn’t right’ Above excerpts and read the full article on www.dailymail.co.uk/

Credits: Saint Peters Blog By: Rick Outzen ‘A Philadelphia judge has ordered the owners of Philly.com to disclose the identity of a person who posted a comment online calling the plaintiff a pedophile.’ Above excerpts and read the full article on www.saintpetersblog.com

As reported in the international media, investigations by KwikChex regarding the effectiveness of review fraud detection have led to the exposure of a major flaw in the TripAdvisor systems. The abuse was carried out using the daodao.com site – TripAdvisor’s site in China. Just a handful of ‘reviewers’ were responsible – posting an extraordinary number […]

Credits: WCPO By: Jane Andreasik ‘Don’t ever assume you’re anonymous’ “Everyone is promoting ‘Oh, no one’s going to be able to figure out who you are’ is very dangerous for a lot of kids. Don’t ever assume you’re anonymous. Don’t do it under the disbelief that it’s not going to be traced back to you,” […]

Credits: Travel Mole TripAdvisor has removed at least 10,000 reviews from its Chinese website daodao following complaints that they were fake. Online reputation management company KwikChex is now calling for the site to be suspended until a “very thorough audit” can take place and new systems installed to better detect fraud. It claimed that the […]

Credits: Tnooz By: Karthick Prabu Daodao, the local imprint of TripAdvisor in China, is the subject of an investigation after a damning report into the validity of its reviews. The report by KwikChex, the UK-based online reputation management company which has been a ongoing thorn in the side of the user review service for years, […]

Credits: The Sydney Morning Herald By: Jolyon Attwooll The authenticity of TripAdvisor reviews is under the spotlight again after new research revealed thousands of suspect postings on the Chinese version of the website. The study, carried out by Kwikchex, an “online reputation management” company that has been a regular critic of TripAdvisor, uncovered what it […]

Credits: The Telegraph By: Jolyon Attwooll New research has highlighted thousands of suspect reviews on the Chinese domain of TripAdvisor The authenticity of TripAdvisor reviews is under the spotlight again after new research revealed thousands of suspect postings on the Chinese version of the website. The study, carried out by Kwikchex, an “online reputation management” […]

Credits: The Oregonian By: Aimee Green Thinking of posting a bad review about your latest dining experience, doctor you consulted or contractor you hired? Better think twice, if you don’t want to get sued. That’s the de facto message the Oregon Court of Appeals sent Wednesday, when it breathed new life into a $7,500 defamation […]

Credits: MFMonitor A Philadelphia court has ordered philly.com, a website to reveal the name of an anonymous commenter, for his defamatory comments on electricians’ union leader John Dougherty, triggering new move on online comments and their anonymity. The user made a comment anonymously known as “trolls” with a fictious name “fbpdplt,” and called Dougherty in […]

Credits: Expectations Holidays Phileas Fogg The fictional adventures of Phileas Fogg in the Jules Vern 1873 classic “Around the World In Eighty Days” have inspired many a traveller. For those unfamiliar with the story, Fogg, a wealthy London bachelor, wagers his social peers £20,000 (over £1 million in today’s money) that a new railway in […]

Credits: The Washington Times By: Joe Hadeed Back in 1955, when a customer brought a rug to Hadeed Carpet Cleaning, it would be hand-cleaned in my family’s driveway. Today, we still clean carpets with the same care and attention, but we’ve grown quite a lot over the decades, and now serve more than 30,000 residential […]

Credits: The Eater By: Hillary Dixler In a blow to angry Yelpers nationwide, a Virginia court has ruled that one woman’s scathing Yelp reviews of a local contractor were in fact defamation. In a dramatic turn, the contractor who sued her was found guilty of defamation too. The Washington Post reports that the multi-day trial […]

Credits: Herald Sun Business By: John Rolfe State fair trading authorities and ACCC investigating bogus reviews on internet AT least 10 businesses have been sprung posting bogus reviews on the internet to dupe would-be customers. Those suspected of feathering their own online nest include a major funeral company, a high-end restaurant and a building company […]

Credits: Mail Online By: Victoria Woollaston * More than a fifth of Americans have reviewed a product they’ve never used * This rises to almost a third of parents with children under 18 * The majority (32%) claimed they did so simply because ‘they felt like it’ * While 22% admitted they just didn’t like […]

Credits: Search Engine Land By: Matt McGee It’s been almost a year and a half since Yelp began issuing Consumer Alerts when a business on its site has been caught trying to get fake reviews; but after a cautious start, that program appears to be turning up the heat. According to an interview with CEO […]

Since June 2012, KwikChex has provided a resolutions service that enabled customers of Simply Electronics with complaints to raise their issues with KwikChex – a form of ‘complaint escalation’ Throughout that time, (with the exception of one case which was more complex) all cases have been resolved with either the goods being delivered, a replacement […]

Credits: Mirror By: Tom Howell How do timeshares stack up against package holidays? We checked TripAdvisor ratings to find out It’s the time of year to start thinking about holidays away from home – so we’ve turned to TripAdvisor to see how traditional package deals compare to timeshares January is a popular time for booking […]

Credits: This is Money By: Victoria Bischoff Timeshare sellers and owners have teamed together to tackle rogue firms who dupe victims out of thousands of pounds every year. They have set up their own regulator called The Timeshare Task Force. This is made up of the Resort Development Organisation, which represents legitimate timeshare firms, the […]

Credits: PR Web The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in quality and integrity. The Timeshare […]

Credits: PR Web The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in quality and integrity. The Timeshare […]

Credits: This is Money, By: Sarah Bridge The battered timeshare industry has set up its own regulator in a desperate attempt to tackle organised criminals defrauding customers, and to restore a reputation left in tatters by a string of scandals. The latest spate of fraud aims not to sell new holiday timeshares but to sting […]

Credits: This is Money By: Sarah Bride The battered timeshare industry has set up its own regulator in a desperate attempt to tackle organised criminals defrauding customers, and to restore a reputation left in tatters by a string of scandals. The latest spate of fraud aims not to sell new holiday timeshares but to sting […]

KwikChex is coordinating a new European Timeshare Task Force designed to help consumers and drive quality and integrity. KwikChex is the principal coordinator in a new initiative designed to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers. The initiative also marks the start of a new era reflecting the great strides […]

Credits: RDO (Resort Development Organisation) By: Chief Executive Blog With apologies to Jamie Cullum who wrote the lyrics for the song “What a difference a day makes”. This song title came into my head after Chris Emmins (Kwikchex) and I had made a presentation to the staff of the UK and Scandinavian European Consumer Centres […]

Credits: Hospitality Magazine By: Brea Carter In a bid to tackle issues surrounding fake online reviews, The Australian Competition and Consumer Commission (ACCC) has released a best practice guide for businesses and review platforms such as UrbanSpoon. Online reviews: a guide for business and review platforms touches on everything from guiding principles for posting reviews […]

Credits: Fox4News By: Linda Wagar KANSAS CITY, Mo. –Social review sites started out as a great way to share tips about a hip new clothing store or a hot restaurant. In fact, those reviews have become so important that business owners will got to great lengths, even break the law, to manipulate them. Whether you […]

Credits: News.com.au FAKE hotel reviews are becoming more common and travellers should not rely on user-generated content says research released today by CHOICE. “The boom in hotel review sites has given rise to the practice of ‘astroturfing’ or the writing of fake reviews by companies to promote their own accommodation,” says CHOICE Head of Media […]

Credits: CNN Money By: Jennifer Alseve It’s not uncommon to receive a few negative reviews, but what’s the best way to handle it? Here’s what you don’t want to do: Call online reviewers punks, trash or other expletives on your company Facebook page like the owners of Amy’s Baking Company did last spring. Their outrageous […]

Credits: BU Today By: Susan Seligson If you’re combing Yelp reviews to decide where to eat, you’re likely to be misled or even duped, according to Georgios Zervas, coauthor of a recent study concluding that at least 16 percent of the reviews are fake. The researchers found that the worst offenders are restaurants seeking to […]

Credits: Business 2 Community By: Richard Larson In case you haven’t heard, it is the age of customer service. The customer does not have to be right but the customer is king in our new online economy. From the business perspective, customer service can be even more difficult because customers do not see the employees […]

Credits: Hospitality Magazine By: Danielle Bowling ‘The Australian Competition and Consumer Commission (ACCC) is cracking down on fake online reviews, setting up best practice guidelines in consultation with industry and consumer groups. Fake reviews posted by competitors or disgruntled diners on websites including Urbanspoon and Eatability have long been a sore point for chefs and […]

Credits: Herald Sun By: ANTHONY GOUGH ‘FED-UP restaurant owners are fighting back against anonymous online reviewers, saying unfair negative ratings are dragging their names through the mud and driving away their business. With the growth of websites such as Urbanspoon and Eatability, restaurateurs have reported customers threatening them with bad reviews to extort free food […]

Credits: The West Australian By: Rob Broadfield ‘Veteran chef, restaurateur and industry leader Russell Blaikie has urged hospitality businesses to “push back the tide of bile and madness” from internet-based restaurant ratings sites such as Urbanspoon and TripAdvisor. Blaikie, co-owner of multiple award-winning Must Winebar in Highgate, is the keynote speaker at tonight’s prestigious West […]

Credits: Small Business Trends By: Anita Campbell ‘Yelp filed suit against a business (a law firm no less!) over what it claims are fake reviews the business created for itself. While there have been stories before of companies “outed” for being behind fake review efforts, and even FTC complaints, Yelp filing a lawsuit is new. […]

Credits: The Telegraph By: Natalie Paris ‘Reservations have been raised regarding TripAdvisor’s policy of erasing old reviews following a hotel’s renovation.’ ‘Reviews are only helpful if they have been written recently anyway, online investigation authentication service KwikChex argued this week.’ “KwikChex firmly believes that reviews over two years old on the TripAdvisor site serve no […]

An abundance of media coverage on how tweets could alert people to food poisoning risk has sparked great concerns within the worldwide hospitality sector. (See links to news articles below) Owners of restaurants and hotels have been contacting KwikChex for advice as we are currently already in the process of taking action on the huge […]

Credits: Halifax Courier ‘A Halifax businessman is at loggerheads with TripAdvisor after his restaurant rating slumped from from top spot to 122nd out of 136. TripAdvisor removed 280 reviews after its fraud detection systems indicated suspicious activity. But, Ziggy Hussain who runs Ziggy’s Spice House, said the huge growth in popularity is down to him […]

Credits: Cincinnati.com By: Jeffrey Layne Blevins ‘Truth and responsibility may matter again in online defamation cases after a recent U.S. District Court decision in Eastern Kentucky. For too long the anonymity afforded to third-party posters and the broad immunity provided to online operators has fed an untruthful and irresponsible environment for online dialogue. No one […]

Credits: Mail Online, By: Mark Palmer ‘Fake reviews are only one issue. Just as serious is the way Trip- Advisor drags its feet over removing old reviews when a business has changed hands or undergone refurbishment. Victims of this include Maria and James Church — the mother and stepfather of singer Charlotte Church — who […]

Credits: Mail Online, By: Mark Palmer ‘But critics say the website is quicker to dispute reviews that are over-positive than those that are particularly negative. The story of Ziggy Hussain, who owns an Indian restaurant in Halifax called Ziggy’s Spice House, is instructive. After receiving excellent reviews, more than 250 were deleted by TripAdvisor because […]

Credits: Mail Online, By: Mark Palmer ‘By sharing all your experiences, you’re helping other travellers make better choices and plan their dream trips. That’s what you are told before posting a review of a hotel or restaurant on the website TripAdvisor. But better choices and dream trips don’t always come into it. You might just […]

Silverpoint Testimonials Club Paradiso See testimonials/reviews from Silverpoint members about their Club Paradiso experiences. https://www.youtube.com/watch?v=rLOkV2MT9W4 https://www.youtube.com/watch?v=FWQRS9Lcryc Silverpoint Testimonials Tenerife See testimonials/reviews from Silverpoint customers about their experiences on a Silverpoint Promotional Holiday. All of these people stayed in one of Silverpoint’s luxury resorts in Playa de las Americas or Los Cristianos in Tenerife. https://www.youtube.com/watch?v=A79r1_tJQjs

Credits: news.com.au ‘A BEAUTIFULLY restored boat serving Michelin-starred food. Divers on hand to catch any fish on the menu. Countless reviews describing the cooking as ‘simply divine’. This restaurant sounds too good to be true. Trouble is, it was. Because when dozens of foodies headed to Oscar’s to sample the ‘mind-blowing’ food after reading its […]

Credits: Fox News ‘Fake reviews of a restaurant named Oscar’s, billed as having “Michelin-starred food,” reportedly had diners looking for the eatery in an alley filled with garbage cans.’ ‘“The listing featured over-the-top reviews for a fake business, but it went undetected for more than two months,” Chris Emmins, co-founder of the online reputation management […]

Credits: Yahoo News UK & Ireland ‘The TripAdvisor profile for Oscar’s boasted that staff in diving gear would swim down to catch whatever fish the customer wanted’ ‘It was billed as one of the best places to eat in Britain with “amazing” and “mind blowing” Michelin-starred food on offer. And its setting sounded especially magical: […]

Credits: The Telegraph By: Victoria Ward ‘Its “mind-blowing” food was said to rival the best in the world while its romantic setting in the hull of a ship left awestruck diners raving about the experience.’ ‘With staff dressed in diving gear ready to catch whatever fish the customer ordered and a changing location dependent on […]

Credits: BBC News ‘The UK must do more to stop online fraud and deter state-sponsored cyber-espionage or risk losing the fight against e-crime, MPs have warned. The Home Affairs Select Committee said much low-level internet-based financial crime was falling into a “black hole” and was not reported to the police. The MPs said more officers […]

Credits: The Telegraph By: Daniel Johnson ‘A businessman set up a fake restaurant with glowing reviews in a bid to expose the apparent failings of the TripAdvisor website, prompting baffled customers to be led down a backstreet alleyway.’ ‘Oscar’s was billed as having “amazing” and “mind blowing” Michelin-stared food, built in the hull of an […]

Credits: Mail Online By Eleanor Harding * Oscar’s was billed as one of the best places to eat in Britain * The staff ‘would swim to catch whatever fish the customer wanted’ * Bookings began to flood in after the eatery supposedly opened on May 1 * Diners were baffled when they arrived at an […]

Credits: Telegraph Travel By: Oliver Smith ‘TripAdvisor has come under fire after its fraud detection systems failed to prevent a non-existent business becoming one of the most highly-rated restaurants in a popular seaside town.’ ‘Chris Emmins, co-founder of the online reputation management firm KwikChex, said the listing cast doubt on TripAdvisor’s ability to spot fraudulent […]

Credits: Caterer and Hotelkeeper By: Neil Gerrard ‘TripAdvisor has removed hundreds of positive reviews for a Halifax restaurant, causing it to crash from being the number one business in the area to near bottom, amid suspicion that many of the reviews were fake.’ ‘KwikChex has now asked TripAdvisor to allow an independent IT expert to […]

Credits: NCB News By: Rosa Golijan ‘Sometimes people post negative online reviews for products they never even used, not because they really hate a company, want to make a competing product look better or because they’re just bored — but instead, a study suggests, these folks are actually customers who are a little bit too […]

Credits: Trib Live By: The Los Angeles Times ‘Consumers often turn to the Internet to research a product before buying. Fake reviews are always a concern, and the problem may be bigger than previously thought. There have long been reports and rumors of businesses posting negative reviews of their competitors’ products or companies that pay […]

Credits: Business 2 Community By: Cynthia Effinger ‘The fact that a consumer can now share their experiences with thousands at a time through a simple Facebook post is both thrilling and frightening.’ ‘Amy’s Baking Company: A Social Media Nightmare Amy, an Arizona restaurateur, and her co-owner husband recently appeared on the reality show “Kitchen Nightmares” […]

Credits: Los Angeles Times By: Andrea Chang ‘Consumers often turn to the Internet to research a product before buying. Fake reviews are always a concern, and the problem may be bigger than previously thought.’ ‘The duo found that about 5% of the product reviews were written by customers with no record of actually purchasing the […]

Credits: Digital Trends By: Jam Kotenko ‘Yelp has decided to go even bigger with their pursuit against false information and directed a major lawsuit against BuyOnlineReviews.net, which conveniently also owns the domain BuyYelpReview.com. The complaint filed last week seeks to shut down said site through a court injunction as well as complete reimbursement of Yelp’s […]

Credits: Travel Weekly, USA By: Danny King ‘Paris-based hotelier Accor said it had placed one of its executives on a leave of absence after learning that he had posted more than 100 reviews of both Accor-operated hotels and competing properties on TripAdvisor under an assumed alias.’ ‘The U.K.-based online reputation-management firm KwikChex identified Peter Hook, […]

Credits: Travel Blackboard, Asia Edition By: N.J. ‘Review website, TripAdvisor is under the reliability scope again, after a hotel group’s employee has admitted to posting up to 100 anonymous hotel reviews on the site.’ ‘According to the report, Mr Hook had been publishing reviews under the name ‘Tavare’ since 2010, but was caught out by […]

Credits: Travelers Today By: Katie McFadden ‘Do you always trust travel reviews on sites such as TripAdvisor? You might want to be more careful. A hotel executive was recently busted for posting reviews about his hotels and rivals.’ ‘According to Telegraph Travel, Peter Hook, a communications manager for Accord hotels in Asia and the Pacific […]

Credits: The Telegraph By: Oliver Smith ‘A senior executive at one of the world’s largest hotel groups has admitted breaching TripAdvisor’s rules by posting dozens of glowing reviews about the firm’s properties.’ ‘Peter Hook, who describes himself on Twitter as “director of propaganda” for Accor hotels in Asia and the Pacific, also published a number […]

Credits: The West Australian By: Kate Emery ‘WA consumers who rely on web reviews for everything from where to go for dinner to weight loss treatment are being urged to be sceptical, with research suggesting as many as 30 per cent of online reviews could be fake?’ Above excerpts and read the full article: https://www.au.news.yahoo.com