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Archive for the ‘ News ’ Category

Data from law enforcement agencies and details received by KwikChex via the Timeshare Task Force resources show that the majority of consumer complaints being made within the greater timeshare and long term holiday products sector’ concern the following. So called timeshare alternatives; where it is claimed that substantial discounts are provided by paying very large […]

New helpline launched In 2014, the new Timeshare Task Force, managed by KwikChex received complaints from consumers about the activities of Frank Madden and his business Glenleigh Consultants. This was reported  by consumers via the Timeshare Business Check website www.timesharebusinesscheck.org. In the months that followed, intelligence was provided to Trading Standards about the activities taking […]

KwikChex, a Corporate Affiliate member of the Chartered Trading Standards Institute (CTSI), will once again be exhibiting and presenting at the Consumer Affairs & Trading Standards Conference, which takes place in Harrogate at the end of June. This is the flagship event in the UK Trading Standards calendar, with exceptional attendance from experts across the [...]
Successes for consumers right across the spectrum Here is what consumers had to say about KwikChex during 2016: KwikChex Testimonial Just to inform you that disputed review has now been removed from our page. Thanks for your help. TP, Nov-16 Timeshare Task Force Testimonial Can’t recommend these guys highly enough. If you have any issues [...]
As usual, KwikChex had a good deal of media coverage during 2016, including the following TripAdvisor criticised after closed Tunisian terror hotel given top award https://www.telegraph.co.uk/travel/news/tripadvisor-under-fire-over-award-for-tunisian-hotel/ Telegraph.co.uk, 26 Feb 2016 TripAdvisor accused of unreliability https://www.trn-news.ru/news/35804 Travel Russian News (Russian language travel site), 26 Feb 2016 Between extortion and business interests, are sites as reliable as [...]
Title: TripAdvisor denies unfairly penalising businesses for posting fraudulent reviews Credits: The Caterer, By Janet Harmer, 10th Feb 2017 'Action taken by TripAdvisor to put a stop to fraudulent postings on its online review site is often carried out unfairly and inconsistently, according to online reputation management firm, KwikChex.' 'Chris Emmins, co-founder of KwikChex, said [...]
There have been a number of problems for businesses that have appeared in programmes such as Channel 4’s Four in a Bed, including subsequent attacks by internet trolls and malicious fake online reviews. In 2013, one participant in the same programme suffered serious and distressing harassment and requested assistance from KwikChex (see Caterer article https://www.thecaterer.com/articles/347564/police-called-in-to-investigate-abuse-aimed-at-participants-of-channel4-programme-four-in-a-bed). Defamatory [...]

Credits: 4hoteliers.com, 26th April 2016 After examining more than forty thousand TripAdvisor reviews of all star-rated hotels in Hong Kong in a recently published study, the study warns that the high proportion of suspicious reviews should ring an ‘alarm bell’ for customers. Around 20% of online hotel customer reviews may be unreliable or fake, according […]

‘Information and advice for businesses on how to comply with consumer protection law in the online reviews and endorsements sectors.’ ‘Our short advice and open letters explain what review sites, businesses, media agencies and those publishing opinions online should do to make sure they comply with consumer protection law.’ Above excerpts, full details and links […]

Credits: The Guardian, 24th March 2016 Bernard Hogan-Howe blames online theft on ‘bad behaviour’ of customers who have poor internet security and says focus should be on prevention. Banks should not refund victims of online fraud because it “rewards” them for being lax about internet security, the Metropolitan police commissioner has said. Above excerpts and read […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Relief UK. A complaint was filed with the Advertising Standards Authority (ASA) in October 2015. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages. The complaint challenged whether the […]

Credits: TechCrunch By Ingrid Lunden (@ingridlunden), 8th March 2016 Fake reviews have been an occasional and frustrating by-product on sites like Google, Yelp and Amazon for years. But a recent case in the Netherlands highlights how one company affected by them fought back. A nursery in Amsterdam has won a case against Google in a civil court in the city […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a www.directresortsinternational.co.uk. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages. The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per […]

Credits: TechCrunch.com by Sarah Perez, March 8th  ‘Peeple, the controversial people-rating application that lets its users rate and review anyone, is not a hoax or vaporware, as many suspected following the media backlash surrounding the unveiling of the company’s intentions last fall. The Washington Post even called the app “terrifying,” given that the app didn’t plan to allow […]

Credits: Worcester Observer, by Lorna Morris, 3rd March A WORCESTER man who conned women he met on internet dating sites has been ordered to pay more than £179,000 under the Proceeds of Crime. Matthew Bart Samuels, of Broadway Grove, appeared at Worcester Crown Court on Monday (February 29) at a confiscation hearing where he was […]

Credits: Techlicious.com By Natasha Stokes, February 29, 2016 When you need a home repair done immediately, it’s natural to turn to Google search for that needed locksmith or plumber… A rise in fraudulent listings means that chances are, you might end up reaching someone who is barely trained at the trade, but is instead part […]

Credits: Telegraph By Katie Morley 1st March 2016 Companies that post fake reviews on websites to boost their ratings could face fines of thousands of pounds as part of a new Government crackdown on misleading business practices. The Telegraph understands that the Department for Business Innovation and Skills is considering banning the practice of writing or […]

Credits: Telegraph By Hugh Morris TripAdvisor criticised after closed Tunisian terror hotel given top award The validity of TripAdvisor’s coveted Traveller’s Choice awards has been called into question after a 2016 recommendation was bestowed on the hotel in Tunisia where an Islamist terrorist attack left 30 British holidaymakers dead last summer. Chris Emmins from KwikChex, […]

KwikChex in the capacity of its role leading the Timeshare Task Force, recently received a request for assistance from the Third Age Trust, a registered charity with over 360,000 members dedicated to promoting and assisting education for those no longer in full time employment through the U3A Movement. One of their members had responded to […]

Updated KwikChex member Proof of Quality Profile: Le Clos des Arts Summary – Le Clos des Arts In a narrow street, in the area of Riad Zitoun Jdid, is located Riad le Clos des Arts: a charming Arab house renovated in pure Moresque style. Associated Websites www.leclosdesarts.com

A report has been published by the Direct Marketing Commission (DMC) which is highly critical of the businesses owned by Hollywood Marketing SLU. It recommends that Hollywood Marketing’s membership of the Direct Marketing Association (DMA) be terminated. The DMC carried out a lengthy investigation after being contacted by KwikChex, acting in our role leading the […]

Credits: ABC News Australia Influential American travel website TripAdvisor is investigating claims Australia’s largest residential apartment developer is “cheating the system” by preventing guests at its luxury hotels from submitting negative reviews. Above excerpts and read the full article on www.abc.net.au

Credits: Mail Online By: Tom Rawstorne Disturbing proof the online review that made you book your holiday may be FAKE: Investigation reveals an entire industry is dedicated to generating bogus appraisals for cash ‘If you want to give a good impression or mislead consumers into trusting you, the best way to do it is to […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Senegal Investment www.senegal-investment.co.uk (website down). The investigation by KwikChex challenged whether the claim “239% RETURN ON INVESTMENT OVER 5 YEARS” was misleading and could be substantiated. Since the website is no longer live and the claim can no longer be […]

Updated KwikChex member Proof of Quality Profile: The Dock Summary – The Dock With a great combination of great food and great coastal views. The Dock is a family run cafe and restaurant that’s perfect for everyone. Whether you are celebrating something special or just catching up with friends over coffee or cocktails we offer […]

Updated KwikChex member Proof of Quality Profile: Diamond Resorts Summary – Diamond Resorts Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts […]

Updated KwikChex member Proof of Quality Profile: eShisha Club Summary – eShisha Club Our mission is to bring the best eShisha products to the UK public. Our goal is to establish a smoking club and share with our members approved ranges which taste great and can help aid the fight to quit smoking. Associated Websites […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Solutions Ltd. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org/ which KwikChex manages. The investigation by KwikChex challenged whether the testimonials by “Steve”, Mrs P Swift, Vicky Tomgue and Mrs Wilson […]

Updated KwikChex member Proof of Quality Profile: Hanburys Fish & Chips, Torquay Summary – Hanburys Fish & Chips, Torquay Award winning fish and chips – Hanbury’s of Babbacombe has been serving fantastic fish and chips for 3 decades. Eating in the cosy, welcoming restaurant is a great choice for an evening out or enjoy the […]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Rapid Sale www.rapid-sale.co.uk. The investigation by KwikChex challenged whether the claim “Stop Repossession/Eviction – Cash in Bank in 7 Days ‘Guaranteed” was misleading and could be substantiated. Rapid Sale provided a statement from their solicitor confirming that, subject to obtaining redemption […]

KwikChex participates in Canadian Broadcasting Corporation (CBC) radio programme “Burned by Online Reviews”. KwikChex mentioned on CBC website – https://www.cbc.ca/radio/podcasts/ontario/ontario-today/ Link to podcast for CBC radio programme “Burned by Online Reviews” – https://podcast.cbc.ca/mp3/podcasts/ontariotoday_20150911_81823.mp3. KwikChex on between 25.54 and 34.44.

Updated KwikChex member Proof of Quality Profile: The Bubbles Factory Summary – The Bubbles Factory At The Bubbles Factory Indoor Soft Play and Cafe we are committed to providing an outstanding experience. Our *award winning state of the art, purpose built building and children’s play frames provide a stimulating, safe and satisfying experience for both […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Exclusive Weeks https://exclusiveweeks.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged the display of a countdown clock promotion which renewed and did not expire on […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Direct Resorts International https://directresortsinternational.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged whether testimonials on the www.directresortsinternational.co.uk website were genuine because the same testimonials were […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Rapid Sale trading as https://repossessionsos.co.uk/ (website down). The investigation by KwikChex challenged the claim on the Repossessions SOS website ​”We sell house fast in just 48 hours! We buy any house” was misleading and questioned whether this could be substantiated. […]

KwikChex mention in Daily Telegraph article about fake online reviews: KwikChex, an online investigations body, said it had identified and exposed thousands of online fake reviews, both negative and positive. A spokesman said: “Whilst that exposure has pressured some reviews sites to invest more in fraud detection, there are still many problems on a vast […]

KwikChex has once again been working with the BBC to highlight dangers to consumers. As part of the Timeshare Task Force initiative, KwikChex contacted the BBC 4 Radio You & Yours programme about a product known as Realistix Solutions. This is a product which is the subject of many consumer complaints. Consumers are approached with [...]

We would like to advise that the ASA recently contacted KwikChex with regard to a phrase we used on our website – “World-leading Online Reputation and Reassurance Services”. The ASA pointed out that: “The ASA and CAP view ‘leading’ claims as generally relating to market share, and for other meanings to be accepted (such as […]

Selltimesharetoday continues to flout advertising rules after an investigation found its claims to be misleading. The original complaint brought forward by the Timeshare Task Force…Timeshare Task Force uses a reputation management firm known as “KwikChex” to challenge adverts for timeshare exit services that it thinks is misleading. Above excerpts and read the full article on […]

The UK Advertising Standards Authority (ASA) annual report for 2014 clearly demonstrated that there are very justifiable concerns regarding misleading content in online /digital advertising and promotion. They reveal a 35% increase in complaints about online advertising. In 2014, the Internet overtook television for the first time as the most complained about medium, with 13,477 […]

KwikChex has been successfully working for some time with Trading Standards Officers in support of identifying and taking action against rogue businesses. This is particularly true within the holiday sector and even more so in terms in terms of timeshare and related products, where we lead the Timeshare Task Force, which is helping protect and […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sell Business Fast https://sellbusinessfast.co.uk (website now down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a statement on the Sell Business Fast website “We Buy Any […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sold Faster https://www.soldfaster.co.uk (website now down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a statement on the Sold Faster website “Get a guaranteed CASH offer […]

Updated KwikChex member Proof of Quality Profile: La Sultana Hotels Summary – La Sultana Hotels A luxury outdoor swimming pool and a spa with massages are offered at La Sultana Marrakech. It is a 10-minute walk from Jamaâ El Fna Square and features a rooftop terrace. Associated Websites www.lasultanahotels.com

Updated KwikChex member Proof of Quality Profile: Brownsea Island Ferries Summary – Brownsea Island Ferries Brownsea Island Ferries are a part of local history. The famous yellow boats that operate from Poole have been delighting holidaymakers, special interest groups and local people for over 100 years. Associated Websites www.brownseaislandferries.com

Credits: Mail Online By: Antonia Hoyle ‘Gumtree is unquestionably one of the favourite and most prolific resources used by criminals,’ says Chris Emmins, co-founder of KwikChex, an online investigations and authentication business. ‘It is inherently dangerous for consumers — both buyers and sellers — and the utmost caution is required when using it.’ Above excerpts [...]
The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Refund UK www.selltimesharetoday.co.uk. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged that references made on the www.selltimesharetoday.co.uk website stating "Timeshare Refund UK is a 100% [...]
Resort Management Direct had been cold calling RDO members saying they were entitled to a free holiday. An admin fee of approximately £200 would apply. However consumers found the holidays near impossible to book and some were later advised that they needed to attend a presentation whilst on holiday. Refunds were never given. Blaine Connell, [...]

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare https://www.loveallinclusive.com The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged that references made on the Love All Inclusive website regarding affiliations and memberships with […]

Another Visions of the World customer has been granted a full refund of monies by Tesco Bank following guidance from the Timeshare Task Force. Quote from the consumer – “So, my case is now closed and one less thing for you to deal with. Many thanks for your hard work & support.” Note – there […]

In addition to the pure nuisance factor, many scams commence with an unsolicited call. Using the new Which? resource will help ensure that reports are sent to the appropriate regulators. The complaint form is on the Which? website

Credits: Daily Mail By: Sarah Bridge Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless […]

KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]

A study by KwikChex has shown that loss of reputation caused by association with gastro-intestinal illness comes at a huge price – whether the accusations are true or false. The worst hit you can take as a hospitality business owner is when there is news and online content that says you have made your customers […]

Bournemouth Echo By: Steven Smith, Chief Reporter THE latest investigation into a convicted conman from Bournemouth is at “an advanced stage” – but Trading Standards officers face not being able to bring a prosecution because of the cost. Kwikchex, a Bournemouth-based firm that manages a website advising consumers regarding businesses that operate in the timeshare […]

BBC coverage of release of a report by the UK Competition & Markets Authority on Online Reviews. KwikChex were one of the key participants in the CMA investigation. KwikChex is now in the process of launching a comprehensive, verifiable resource to solve the problems caused to consumers and businesses by fake reviews. The resource is […]

KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]

Updated KwikChex member Proof of Quality Profile: Chalk Valley Burger Summary – Chalk Valley Burger Eat-in / take-out restaurant serving artisan burgers and hotdogs made from 100% grassfed beef, buffalo & lamb and pastured pork & poultry. Associated Websites www.chalkvalley.co.uk

Updated KwikChex member Proof of Quality Profile: Kangaroo Cafe Tours Summary – Kangaroo Cafe Tours Since 1994, the Aussie based, Griswald’s Vietnamese Vacations ™ & our REAL Kangaroo Café ™ offices in Ha Noi has specialised in genuine small group travel and tours for singles, couples, small groups and families in Viet Nam. We have […]

Mrs S paid VOTW £299 to advertise the sale of her timeshare. VOTW promised to be proactive and provide continual assistance and provided assurances that Mrs S would receive money back on the sale of her timeshare. In fact it was extremely difficult for Mrs S to contact VOTW who failed to return calls or […]

Global issues need global solutions – and for 5 years, KwikChex has been helping businesses and consumers from all over the world. That’s meant using several languages (our employees and consultants are very much multi-national too) and an understanding of relevant laws in many jurisdictions). Here’s a list of where our client locations so far […]

Mr and Mrs C owned a timeshare with Heritage Resorts which they could no longer make use of because Mrs C had been diagnosed with a serious illness and could not travel. They were approached by 'Dreams Breaks Los Cristianos / Escape Away Holidays' who said they could help relinquish their timeshare. They paid £150 [...]

Credits: Daily Mail By: Sarah Bridge Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless […]

Updated KwikChex member Proof of Quality Profile: Club Leisure Group (Pty) Ltd Summary – Club Leisure Group (Pty) Ltd We are on a journey to build successful long term relationships with our members, partners and staff. Join our voyage and experience loyalty year after year. Associated Websites www.clubleisure.co.za

Updated KwikChex member Proof of Quality Profile: (TLBE Ltd) The London Bridge Experience Summary – (TLBE Ltd) The London Bridge Experience Voted the UK’s Number 1 Scare Attraction for four years running. The London Bridge Experience is a fun and interactive tour through the arches of London Bridge exploring the history of the local area […]

Updated KwikChex member Proof of Quality Profile: Chale Bay Farm Summary – Chale Bay Farm Award winning luxury guest house set on the Isle of Wight’s heritage coast with fabulous countryside and sea views. 8 spacious, modern en-suite rooms including two duplex family suites. Exceptional service and attention to detail. Associated Websites www.chalebayfarm.co.uk

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding CRP Properties https://www.crpproperties.co.uk/ (Website down) The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a client testimonial on the CRP Properties website by connected company CP Berry […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Pennington McClane https://www.penningtonmcclaneassociates.co.uk/ (Website down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged the following statements on the Pennington McClane website: “We are an experienced, internationally […]

The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sell Your Timeshare Now https://www.sellyourtimesharenow.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged the following statements on the Sell Your Timeshare Now website: “We are a […]

With the permission of the consumers that contact KwikChex and in particular those that do so via the Timeshare Task Force and Timeshare Business Check resources, we are now going to provide access to information on every case we receive to the relevant authorities. Organisations such as the European Consumer Centre, (The ECC network), UK […]

KwikChex recently attended a meeting with the UK Competition & Markets Authority (CMA) in London in response to a request to assist the CMA’s fact-finding initiative concerning online reviews. The meeting and subsequent follow-up covered a wide spectrum, including identifying businesses that use fake good reviews to deceive consumers and the impact of fake bad […]

KwikChex receives and acts upon many reports, concerns and complaints from people from all over the world. In many cases, our investigations reveal criminal behaviour and severe threats to consumers. We gather evidence on these and ensure that they are reported to the correct authorities and whenever necessary we provide further support for prosecutions. But […]

Updated KwikChex member Proof of Quality Profile: Pen-y-Bont Hotel Summary – Pen-y-Bont Hotel A 16th century lakeside hotel offering 2 bars, 2 restaurants, a patio and glorious beer garden. Situated on the bridge at the southern tip of Tal-y-llyn Lake we command this unique and majestic view that can only be seen from our beer […]

Updated KwikChex member Proof of Quality Profile: Northern Light Balloon Expeditions Summary – Northern Light Balloon Expeditions Under original ownership and FAA certified since 1974. Associated Websites www.northernlightballoon.com

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare/. The complaint includes the Swedish version of the site Slapp Din Timeshare The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged whether reviews on […]

Credits: Mail Online By: Callum Paton * Jason Page, 20, from Telford was sued by US lawyer Timothy Bussey * The Colorado lawyer had received abuse on a Google Maps profile * Judge said it was ‘likely’ Page had been paid to post damaging comments * Lawyer went to extreme lengths and pursued his attacker […]

Credits: The Independent By: Chris Green Chris Emmins, co-founder of the online reputation management firm KwikChex, said customers who received legal letters should try not to panic. “For consumers that have genuine cause for complaint, they should not be intimidated by such threats,” he said. Above excerpts and read the full article on www.independent.co.uk

Credits: TravelMole B&B owners are being urged to share their experiences of negative and fake reviews as part of a major Government probe. The Competition and Markets Authority has launched an investigation into online review sites to check the information posted is ‘genuine, relevant and trustworthy’. Above excerpts and read the full article on www.travelmole.com

New KwikChex member Proof of Quality Profile: Riad Kniza Summary – Riad Kniza Dating from the 18th century, Riad Kniza is a small, luxury “Hotel de Charme” in the heart of the old Médina of Marrakech, completely restored by Haj Mohamed Bouskri using traditional materials and artisans to recreate an authentic Moroccan experience as in […]

Credits: Above the Law By: Matthew Adams Online posts often enjoy an anonymity that lures people into a false sense of security. Coupled with the inherently impersonal nature of the internet, the impact from user generated online content can be devastating to a business. A word of caution is due to the unscrupulous business that […]

Updated KwikChex member Proof of Quality Profile: CLC World Resorts & Hotels Summary – CLC World Resorts & Hotels CLC World Resorts & Hotels brings you over 28 years’ experience in creating unforgettable holidays across the world. Associated Websites www.clcworld.com

Updated KwikChex member Proof of Quality Profile: Enduria Trav SL Summary – Enduria Trav SL Travel agency offering flights, excursions, hotel stays, car hire etc and accommodation in timeshare resorts. Associated Websites www.enduriatravel.com

Further to an exchange of emails between KwikChex and the Timeshare Consumers Association (TCA) regarding International Timeshare Refund Action (ITRA). https://www.timeshareconsumerassociation.org.uk/2014/11/28/itra/ Contained within this article are the following statements: “ITRA is the most successful company who actions claims against the timeshare industry and who act on behalf of consumers against resorts.” “we have not had […]

Credits: The Globe and Mail By Susan Krashinsky – Marketing Reporter Canada’s Competition Bureau is looking into the issue of “astroturfing” – fake online reviews written to look like they come from regular consumers, but that are actually written by someone affiliated with the product or service being reviewed. Above excerpts and read the full […]

Updated KwikChex member Proof of Quality Profile: Resort Development Organisation (RDO) Summary – Resort Development Organisation (RDO) RDO is the EuropeanTrade body for vacation ownership, emcompassing usage types such as timeshare, fractional ownership, destination clubs and condo hotels. Associated Websites www.RDO.org

Credits: Mail Online Reporting by Liisa Tuhkanen; Editing by Tom Heneghan Google Inc said on Monday it had reached a settlement with a British businessman over defamatory postings in its search results describing him as a pedophile, a murderer and a money-launderer. Above excerpts and read the full article on www.dailymail.co.uk

Credits: The Guardian By: Will Coldwell TripAdvisor’s fraught relationship with the travel industry. Mention of KwikChex’s group action against TripAdvisor over reviews believed unfair and damaging to businesses. Also investigation launched by the Advertising Standards Authority (ASA) in 2011 into TripAdvisor after KwikChex filed a complaint on behalf of business owners upset at what they […]

Updated KwikChex member Proof of Quality Profile: Big Bear Resorts Inc Summary – Big Bear Resorts Inc Big Bear Resort on Kentucky Lake for fishing, boating and family vacation fun. Condos, townhouses, cottages or campground. Private beach and pool. Marina, bait and tackle, bass and crappie guide service. Associated Websites www.bigbearkentuckylake.com

Updated KwikChex member Proof of Quality Profile: Le Clos des Arts Summary – Le Clos des Arts In a narrow street, in the area of Riad Zitoun Jdid, is located Riad le Clos des Arts: a charming Arab house renovated in pure Moresque style. Associated Websites www.leclosdesarts.com

Credits: Mail Online By: Thomas Burrows * 18,304 requests from Britons to remove links to more than 60,000 URLs * UK has third highest number of requests, behind France and Germany * EU’s ‘right to be forgotten’ allows EU citizens to ask for links to be removed from Google search results * Google has published […]

New KwikChex member Proof of Quality Profile: The Dock Summary – The Dock With a great combination of great food and great coastal views. The Dock is a family run cafe and restaurant that’s perfect for everyone. Whether you are celebrating something special or just catching up with friends over coffee or cocktails we offer […]

Updated KwikChex member Proof of Quality Profile: Hanburys Fish & Chips, Torquay Summary – Hanburys Fish & Chips, Torquay Award winning fish and chips – Hanbury’s of Babbacombe has been serving fantastic fish and chips for 3 decades. Eating in the cosy, welcoming restaurant is a great choice for an evening out or enjoy the […]

New KwikChex member Proof of Quality Profile: eShisha Club Summary – eShisha Club Our mission is to bring the best eShisha products to the UK public. Our goal is to establish a smoking club and share with our members approved ranges which taste great and can help aid the fight to quit smoking. Associated Websites […]

Credits: CBS Baltimore / The Daily Record By: Lauren Kirkwood Widespread collection of personal data online frequently prompts debate about privacy, but there is one group of people that has largely managed to remain behind a wall of anonymity, says Danielle Citron: perpetrators of online threats and harassment. Above excerpts and read the full article […]

Credits: Financial Mail on Sunday By: Sarah Bridge Another great report about KwikChex in the Sunday Mail. Further information available on our website www.timesharetaskforce.org Above excerpts and read the full article on www.thisismoney.co.uk

Updated KwikChex member Proof of Quality Profile: Diamond Resorts Summary – Diamond Resorts Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts […]

Updated KwikChex member Proof of Quality Profile: The Bubbles Factory Summary – The Bubbles Factory At The Bubbles Factory Indoor Soft Play and Cafe we are committed to providing an outstanding experience. Our *award winning state of the art, purpose built building and children’s play frames provide a stimulating, safe and satisfying experience for both […]

Credits: Uproxx Web Culture By: Andy Issac Most of our coverage of online reviews has a very serious element – businesses being destroyed by bad fake reviews, rogue businesses planting fake good reviews etc. But this one is in a somewhat lighter note – the story of a ‘reviewer’ that has an unique way of […]

Credits: Mail Online By: Alexandra Klausner * The Union Street Guest House in Hudson, NY doesn’t allow negative Yelp reviews for wedding guests * Of the 572 Yelp reviews online, 554 of them were posted on Monday after media outlets drew attention to the hotel’s policy * Please know that despite the fact that wedding […]

Credits: Mail on Sunday By: Sarah Bridge Fears of bigger bills for timeshare owners stall EU’s war on rogue firms * Many timeshare owners now desperate to quit unwanted properties * Some contracts continue after death, with costs passing to children * EU plan to clean up industry on hold after claims it might make […]

Credits: Forbes By: Eric Goldman Few online algorithms generate as much criticism as Yelp’s algorithm for filtering its users’ reviews, but Yelp has so far successfully avoided a serious legal challenge to its filter. Last week, a California appellate court green-lighted a lawsuit over how Yelp publicly describes its user reviews. This means a judge […]

Credits: Mail Online By: Associated Press A court has ruled that a Hong Kong tycoon can sue Google over its autocomplete results suggesting he has links to organized crime. In a judgment released Wednesday, the court dismissed the Internet search giant’s objections to tycoon Albert Yeung’s defamation lawsuit. Above excerpts and read the full article […]

Credits: The Independent By: Adam Withnall Clearer guidelines from the Government are needed so that people know when they can and cannot be prosecuted over “revenge porn”, social media “trolling” and other indecent material posted online, a Lords committee has said. The trend of “revenge porn” involves people uploading explicit videos and images of former […]

Credits: London Loves Business By: Shruti Tripathi Pimlico Plumbers boss Charlie Mullins is suing Yelp for “defamatory and disgusting” reviews about the company. The London-based plumbing company complained to Yelp about five reviews which were subsequently removed by the San Francisco-based website. However, Mullins has taken issue with two other reviews Yelp has refused to […]

Credits: Mail Online By: Lizzie Edmonds * Chris Hobson, 46, who wrote 512 reviews in 2013, is site’s ‘top reviewer’ * But he is now facing legal action over one of his scathing critiques * Director of Double Barrel Steakhouse and Grill claims his words are libelous * Sarah Bird says man threatened poor score […]

Google has announced that it is abandoning it’s ‘real name’ policy for Google+, which affects Google Reviews and YouTube usage. Coverage in the Guardian: https://www.theguardian.com/technology/2014/jul/16/youtube-trolls-google-real-name-commenter-policy In truth, it was a minor attempt anyway at trying to tackle malice and lies, because Google didn’t authenticate the ‘real names’ anyway – but at a time when review […]

Credits: BBC News By: Kevin Rawlinson A French judge has ruled against a blogger because her scathing restaurant review was too prominent in Google search results. The judge ordered that the post’s title be amended and told the blogger Caroline Doudet to pay damages. Above excerpts and read the full article on www.bbc.co.uk/news/technology-28331598

Updated KwikChex member Proof of Quality Profile: Brownsea Island Ferries Summary – Brownsea Island Ferries Brownsea Island Ferries are a part of local history. The famous yellow boats that operate from Poole have been delighting holidaymakers, special interest groups and local people for over 100 years. Associated Websites www.brownseaislandferries.com

Credits: Digital Pulse PWC By: Patrick Stafford It’s hard to deny the power of online reviews isn’t continuing to grow – judging by the backlash of businesses which feel they have suffered at the hands of fraudulent reviews. Above excerpts and read the full article on www.digitalpulse.pwc.com.au

New KwikChex member Proof of Quality Profile: La Sultana Hotels Summary – La Sultana Hotels A luxury outdoor swimming pool and a spa with massages are offered at La Sultana Marrakech. It is a 10-minute walk from Jamaâ El Fna Square and features a rooftop terrace. Associated Websites https://lasultanahotels.com/marrakech https://lasultanahotels.com/oualidia

Update: The “Right to be Forgotten” absurdity continues https://www.bbc.com/news/technology-28157607 Original Blog: Robert Peston, the BBC Economics Editor reports on the BBC website how an article he wrote on his blog in 2007 is to be blocked in searches by Google on the basis of the ‘Right to be Forgotten ruling by the European Court of […]

Robert Peston, the BBC Economics Editor reports on the BBC website how an article he wrote on his blog in 2007 is to be blocked in searches by Google on the basis of the ‘Right to be Forgotten ruling by the European Court of Justice. If correct (he has apparently had notification from Google) and […]

Credits: The Age By: Ben Grubb The consumer watchdog is taking legal action in the Federal Court against an Australian cleaning company it says was involved in posting fake testimonials about its business on the internet. Above excerpts and read the full article on www.theage.com.au

Credits: ZDNet By: Mary Jo Foley Microsoft Internet Explorer officials are attempting to distance themselves from a paid social-media effort by an advocate marketing company meant to promote Microsoft’s IE browser. Above excerpts and read the full article on https://www.zdnet.com

New KwikChex member Proof of Quality Profile: Griswald’s Vietnamese Vacations Summary – Griswald’s Vietnamese Vacations Since 1994, the Aussie based, Griswald’s Vietnamese Vacations ™ & our REAL Kangaroo Café ™ offices in Ha Noi has specialised in genuine small group travel and tours for singles, couples, small groups and families in Viet Nam. We have […]

KwikChex discusses the laws concerning outdated and irrelevant online reviews on BBC Radio 4 programme You & Yours. KwikChex is taking a number of new actions following recent rulings and changes in the laws, including applications under the Right to be Forgotten principles and defamation. We are also pursuing an international ethical campaign to improve […]

New KwikChex member Proof of Quality Profile: Kangaroo Cafe Tours Summary – Kangaroo Cafe Tours Since 1994, the Aussie based, Griswald’s Vietnamese Vacations ™ & our REAL Kangaroo Café ™ offices in Ha Noi has specialised in genuine small group travel and tours for singles, couples, small groups and families in Viet Nam. We have […]

The recent ruling by the European Court of Justice in which Google were held responsible for the effect of links containing unwelcome information about an individual and were ordered to remove the links has sparked great debate – but this is just the beginning of potential legal issues affecting many Internet companies – and potentially […]

Credits: Phuket Gazette By: Bill Barnett Another interesting site, KwikChex, is seizing an opportunity to lead the space in online reputation and internet defamation. Here, proof of quality is meant to assure customers that what they read online is credible and real. Above excerpts and read the full article on www.phuketgazette.net

L’annuncio che l’Autorità Italiana garante della Concorrenza e del Mercato stia indagando sulle recensioni false di TripAdvisor è l’ultimo di un numero crescente di iniziative legali che cercano di garantire correttezza e la precisione nelle informazioni fornite ai consumatori. Le autorità di tutto il mondo stanno riconoscendo che le imprese di siti web che trasportano […]

The announcement that the Italian Competition Authority are investigating TripAdvisor over fake reviews is the latest in a growing number of legal initiatives that seek to ensure fair play and accuracy in information being provided to consumers. Authorities around the world are recognising that website businesses carrying reviews and complaints are hugely influential when it […]

Credits: The Conversation By: Stephen King The internet is an endless source of information. But who is liable if the information is wrong or, at least, misleading? Above excerpts and read the full article on www.theconversation.com

Credits: Mail Online By: Ted Thornhill * TripAdvisor user left review of Lincoln City hotel it’s claimed is ‘malicious’ * ’12Kelly’ wrote that some staff at The Ashley Inn ‘were high or drunk’ * The anonymous user also alleged that the owner smoked drugs * At the time of writing 158 reviews of the hotel […]

As predicted, moves to use the supposed ‘Right to be Forgotten’ ruling made by the European Court of Justice to remove personal and unwanted search results have started.      The BBC have reported that amongst the new requests are applications from a paedophile, an ex politician and a doctor wanting to remove negative reviews […]

Credits: BBC News By: Jane Wakefield Google has received fresh takedown requests after a European court ruled that an individual could force it to remove “irrelevant and outdated” search results, the BBC has learned. An ex-politician seeking re-election has asked to have links to an article about his behaviour in office removed. A man convicted of […]

Updated KwikChex member Proof of Quality Profile: Java Cafe Bistro & Wine Bar Summary – Java Cafe Bistro & Wine Bar We are a cafe bistro & wine bar serving food from 9am till 10pm and we also serve drinks till 1am 7 days a week.

New KwikChex member Proof of Quality Profile: Chalk Valley Summary – Chalk Valley Eat-in / take-out restaurant serving artisan burgers and hotdogs made from 100% grassfed beef, buffalo & lamb and pastured pork & poultry. Associated Websites www.chalkvalley.co.uk

Google held responsible by the European Court of Justice for links to online content considered ‘irrelevant’ and harmful to individuals. Much has been made of the ruling by the European Court of Justice against Google, which obliges them to ensure that there are no links to past ‘irrelevant’ personal data concerning a Spanish individual. Most […]

Credits: Mail Oneline By: Sam Webb * Restaurants and hotels report rise in diners dropping website’s name * They threaten to post negative review if they don’t get free food or wine * One steak house owner says alarming trend ‘just isn’t right’ Above excerpts and read the full article on www.dailymail.co.uk/

Updated KwikChex member Proof of Quality Profile: Club Leisure Group Summary – Club Leisure Group We are on a journey to build successful long term relationships with our members, partners and staff. Join our voyage and experience loyalty year after year. Associated Websites www.clubleisure.co.za

Credits: Saint Peters Blog By: Rick Outzen ‘A Philadelphia judge has ordered the owners of Philly.com to disclose the identity of a person who posted a comment online calling the plaintiff a pedophile.’ Above excerpts and read the full article on www.saintpetersblog.com

As reported in the international media, investigations by KwikChex regarding the effectiveness of review fraud detection have led to the exposure of a major flaw in the TripAdvisor systems. The abuse was carried out using the daodao.com site – TripAdvisor’s site in China. Just a handful of ‘reviewers’ were responsible – posting an extraordinary number […]

Updated KwikChex Partner Profile: Heather Nesbitt Ltd Summary – Heather Nesbitt Ltd We provide professional investigative and legal support services. We are dedicated to getting a result and providing excellent service to you, the client. Associated Websites www.heathernesbittltd.co.uk

Updated KwikChex member Proof of Quality Profile: Riad Al Massarah Summary – Riad Al Massarah Small guest house in the old medina of Marrakech. Committed to a high level of customer service, and run on sustainable principles. Associated Websites www.riadalmassarah.com

Credits: WCPO By: Jane Andreasik ‘Don’t ever assume you’re anonymous’ “Everyone is promoting ‘Oh, no one’s going to be able to figure out who you are’ is very dangerous for a lot of kids. Don’t ever assume you’re anonymous. Don’t do it under the disbelief that it’s not going to be traced back to you,” […]

Updated KwikChex member Proof of Quality Profile: Northern Light Balloon Expeditions Summary – Northern Light Balloon Expeditions Under original ownership and FAA certified since 1974. Associated Websites www.northernlightballoon.com

Credits: Travel Mole TripAdvisor has removed at least 10,000 reviews from its Chinese website daodao following complaints that they were fake. Online reputation management company KwikChex is now calling for the site to be suspended until a “very thorough audit” can take place and new systems installed to better detect fraud. It claimed that the […]

Credits: Tnooz By: Karthick Prabu Daodao, the local imprint of TripAdvisor in China, is the subject of an investigation after a damning report into the validity of its reviews. The report by KwikChex, the UK-based online reputation management company which has been a ongoing thorn in the side of the user review service for years, […]

Credits: The Sydney Morning Herald By: Jolyon Attwooll The authenticity of TripAdvisor reviews is under the spotlight again after new research revealed thousands of suspect postings on the Chinese version of the website. The study, carried out by Kwikchex, an “online reputation management” company that has been a regular critic of TripAdvisor, uncovered what it […]

Credits: The Telegraph By: Jolyon Attwooll New research has highlighted thousands of suspect reviews on the Chinese domain of TripAdvisor The authenticity of TripAdvisor reviews is under the spotlight again after new research revealed thousands of suspect postings on the Chinese version of the website. The study, carried out by Kwikchex, an “online reputation management” […]

New KwikChex member Proof of Quality Profile: Chale Bay Farm Summary – Chale Bay Farm Award winning luxury guest house set on the Isle of Wight’s heritage coast with fabulous countryside and sea views. 8 spacious, modern en-suite rooms including two duplex family suites. Exceptional service and attention to detail. Associated Websites www.chalebayfarm.co.uk

Credits: The Oregonian By: Aimee Green Thinking of posting a bad review about your latest dining experience, doctor you consulted or contractor you hired? Better think twice, if you don’t want to get sued. That’s the de facto message the Oregon Court of Appeals sent Wednesday, when it breathed new life into a $7,500 defamation […]

Credits: MFMonitor A Philadelphia court has ordered philly.com, a website to reveal the name of an anonymous commenter, for his defamatory comments on electricians’ union leader John Dougherty, triggering new move on online comments and their anonymity. The user made a comment anonymously known as “trolls” with a fictious name “fbpdplt,” and called Dougherty in […]

Updated KwikChex member Proof of Quality Profile: Riad Dar Najat Summary – Riad Dar Najat “Coolest boutique riad in Marrakech” The perfect romantic guest house with a unique atmosphere! The riad is located just 5 minutes from Jemaâ el Fna. Our boutique hotel Dar Najat is a special place to stay in Marrakech, an oasis […]

Credits: Expectations Holidays Phileas Fogg The fictional adventures of Phileas Fogg in the Jules Vern 1873 classic “Around the World In Eighty Days” have inspired many a traveller. For those unfamiliar with the story, Fogg, a wealthy London bachelor, wagers his social peers £20,000 (over £1 million in today’s money) that a new railway in […]

Credits: The Washington Times By: Joe Hadeed Back in 1955, when a customer brought a rug to Hadeed Carpet Cleaning, it would be hand-cleaned in my family’s driveway. Today, we still clean carpets with the same care and attention, but we’ve grown quite a lot over the decades, and now serve more than 30,000 residential […]

Updated KwikChex member Proof of Quality Profile: Blue Lagoon Summary – Blue Lagoon Blue Lagoon Holiday Cottages offer a select range of premium hand-picked self-catering Holiday Cottages in Derbyshire, The Peak District, The Cotswolds, Anglesey and Abersoch. Associated Websites www.bluelagoon.co.uk

Updated KwikChex member Proof of Quality Profile: (TLBE Ltd) The London Bridge Experience Summary – (TLBE Ltd) The London Bridge Experience Voted the UK’s Number 1 Scare Attraction for four years running. The London Bridge Experience is a fun and interactive tour through the arches of London Bridge exploring the history of the local area […]

Updated KwikChex member Proof of Quality Profile: CLC World Resorts & Hotels Summary – CLC World Resorts & Hotels CLC World Resorts & Hotels brings you over 28 years’ experience in creating unforgettable holidays across the world. Associated Websites www.clcworld.com

Credits: Herald Sun Business By: John Rolfe State fair trading authorities and ACCC investigating bogus reviews on internet AT least 10 businesses have been sprung posting bogus reviews on the internet to dupe would-be customers. Those suspected of feathering their own online nest include a major funeral company, a high-end restaurant and a building company […]

Credits: Mail Online By: Victoria Woollaston * More than a fifth of Americans have reviewed a product they’ve never used * This rises to almost a third of parents with children under 18 * The majority (32%) claimed they did so simply because ‘they felt like it’ * While 22% admitted they just didn’t like […]

Credits: Search Engine Land By: Matt McGee It’s been almost a year and a half since Yelp began issuing Consumer Alerts when a business on its site has been caught trying to get fake reviews; but after a cautious start, that program appears to be turning up the heat. According to an interview with CEO […]

Updated KwikChex member Proof of Quality Profile: HyperOIS Online Internet Services LLC Summary – HyperOIS Online Internet Services LLC Whether you are a dedicated server veteran simply after the most server for the best price, or, someone looking for help moving up from a reseller account to your first dedicated server; we have a solution […]

Updated KwikChex member Proof of Quality Profile: Silverpoint Vacations SL Summary – Silverpoint Vacations SL The Silverpoint Vacation Club is a points-based holiday system that gives its members unrivalled choice, flexibility and quality. Associated Websites www.vacationclub.silverpoint.com

Since June 2012, KwikChex has provided a resolutions service that enabled customers of Simply Electronics with complaints to raise their issues with KwikChex – a form of ‘complaint escalation’ Throughout that time, (with the exception of one case which was more complex) all cases have been resolved with either the goods being delivered, a replacement […]

Credits: Mirror By: Tom Howell How do timeshares stack up against package holidays? We checked TripAdvisor ratings to find out It’s the time of year to start thinking about holidays away from home – so we’ve turned to TripAdvisor to see how traditional package deals compare to timeshares January is a popular time for booking […]

Credits: This is Money By: Victoria Bischoff Timeshare sellers and owners have teamed together to tackle rogue firms who dupe victims out of thousands of pounds every year. They have set up their own regulator called The Timeshare Task Force. This is made up of the Resort Development Organisation, which represents legitimate timeshare firms, the […]

Credits: PR Web The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in quality and integrity. The Timeshare […]

Credits: PR Web The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in quality and integrity. The Timeshare […]

Credits: This is Money, By: Sarah Bridge The battered timeshare industry has set up its own regulator in a desperate attempt to tackle organised criminals defrauding customers, and to restore a reputation left in tatters by a string of scandals. The latest spate of fraud aims not to sell new holiday timeshares but to sting […]

Credits: This is Money By: Sarah Bride The battered timeshare industry has set up its own regulator in a desperate attempt to tackle organised criminals defrauding customers, and to restore a reputation left in tatters by a string of scandals. The latest spate of fraud aims not to sell new holiday timeshares but to sting […]

KwikChex is coordinating a new European Timeshare Task Force designed to help consumers and drive quality and integrity. KwikChex is the principal coordinator in a new initiative designed to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers. The initiative also marks the start of a new era reflecting the great strides […]

Updated KwikChex member Proof of Quality Profile: Resort Development Organisation (RDO) Summary – Resort Development Organisation (RDO) RDO is the EuropeanTrade body for vacation ownership, emcompassing usage types such as timeshare, fractional ownership, destination clubs and condo hotels. Associated Websites www.RDO.org

Credits: RDO (Resort Development Organisation) By: Chief Executive Blog With apologies to Jamie Cullum who wrote the lyrics for the song “What a difference a day makes”. This song title came into my head after Chris Emmins (Kwikchex) and I had made a presentation to the staff of the UK and Scandinavian European Consumer Centres […]

Credits: Hospitality Magazine By: Brea Carter In a bid to tackle issues surrounding fake online reviews, The Australian Competition and Consumer Commission (ACCC) has released a best practice guide for businesses and review platforms such as UrbanSpoon. Online reviews: a guide for business and review platforms touches on everything from guiding principles for posting reviews […]

New KwikChex member Proof of Quality Profile: Prestige Resin Driveways Summary – Prestige Resin Driveways Prestige Resin Driveways specialise in the installation of resin bound driveways, paths and patios. We pride ourselves on the standard of workmanship and customer satisfaction. Associated Websites www.prestigeresindriveways.co.uk

Credits: Fox4News By: Linda Wagar KANSAS CITY, Mo. –Social review sites started out as a great way to share tips about a hip new clothing store or a hot restaurant. In fact, those reviews have become so important that business owners will got to great lengths, even break the law, to manipulate them. Whether you […]

Credits: News.com.au FAKE hotel reviews are becoming more common and travellers should not rely on user-generated content says research released today by CHOICE. “The boom in hotel review sites has given rise to the practice of ‘astroturfing’ or the writing of fake reviews by companies to promote their own accommodation,” says CHOICE Head of Media […]

Updated KwikChex member Proof of Quality Profile: Big Bear Resorts Inc Summary – Big Bear Resorts Inc Big Bear Resort on Kentucky Lake for fishing, boating and family vacation fun. Condos, townhouses, cottages or campground. Private beach and pool. Marina, bait and tackle, bass and crappie guide service. Associated Websites www.bigbearkentuckylake.com

Updated KwikChex member Proof of Quality Profile: Le Clos des Arts Summary – Le Clos des Arts In a narrow street, in the area of Riad Zitoun Jdid, is located Riad le Clos des Arts: a charming Arab house renovated in pure Moresque style. Associated Websites www.leclosdesarts.com

Credits: Hospitality Magazine By: Danielle Bowling ‘The Australian Competition and Consumer Commission (ACCC) is cracking down on fake online reviews, setting up best practice guidelines in consultation with industry and consumer groups. Fake reviews posted by competitors or disgruntled diners on websites including Urbanspoon and Eatability have long been a sore point for chefs and […]

Credits: Herald Sun By: ANTHONY GOUGH ‘FED-UP restaurant owners are fighting back against anonymous online reviewers, saying unfair negative ratings are dragging their names through the mud and driving away their business. With the growth of websites such as Urbanspoon and Eatability, restaurateurs have reported customers threatening them with bad reviews to extort free food […]

New KwikChex member Proof of Quality Profile: Diamond Resorts (Europe) Ltd Summary – Diamond Resorts (Europe) Ltd Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations […]

Updated KwikChex member Proof of Quality Profile: PR UK Sales Ltd Summary – Greenwood Serviced Apartments Greenwood Serviced Apartments provides expert temporary accommodation services in London and across the UK. All of our accommodation can be rented for a few weeks, months or years at amazing value. Our residences are also ideal for vacations and […]

Credits: The West Australian By: Rob Broadfield ‘Veteran chef, restaurateur and industry leader Russell Blaikie has urged hospitality businesses to “push back the tide of bile and madness” from internet-based restaurant ratings sites such as Urbanspoon and TripAdvisor. Blaikie, co-owner of multiple award-winning Must Winebar in Highgate, is the keynote speaker at tonight’s prestigious West […]

Credits: Small Business Trends By: Anita Campbell ‘Yelp filed suit against a business (a law firm no less!) over what it claims are fake reviews the business created for itself. While there have been stories before of companies “outed” for being behind fake review efforts, and even FTC complaints, Yelp filing a lawsuit is new. […]

Credits: The Telegraph By: Natalie Paris ‘Reservations have been raised regarding TripAdvisor’s policy of erasing old reviews following a hotel’s renovation.’ ‘Reviews are only helpful if they have been written recently anyway, online investigation authentication service KwikChex argued this week.’ “KwikChex firmly believes that reviews over two years old on the TripAdvisor site serve no […]

New KwikChex member Proof of Quality Profile: Nauti Nymph Powerboat Rentals Summary – Nauti Nymph Powerboat Rentals, St Thomas Design your personal itinerary and explore the beauty of boating through all the US and British Virgin Islands, away from the crowd, at your own pace. Experience a Caribbean very few are privileged to know. Associated […]

Updated KwikChex member Proof of Quality Profile: Hanbury’s Licensed Fish Restaurant & Takeaway Ltd, Devon Summary – Hanbury’s Licensed Fish Restaurant & Takeaway Ltd, Devon Award winning fish and chips – Hanbury’s of Babbacombe has been serving fantastic fish and chips for 3 decades. Eating in the cosy, welcoming restaurant is a great choice for […]

Credits: Halifax Courier ‘A Halifax businessman is at loggerheads with TripAdvisor after his restaurant rating slumped from from top spot to 122nd out of 136. TripAdvisor removed 280 reviews after its fraud detection systems indicated suspicious activity. But, Ziggy Hussain who runs Ziggy’s Spice House, said the huge growth in popularity is down to him […]

Updated KwikChex member Proof of Quality Profile: The Bubbles Factory (Indoor Soft Play and Cafe) Summary – The Bubbles Factory (Indoor Soft Play and Cafe) At The Bubbles Factory Indoor Soft Play and Cafe we are committed to providing an outstanding experience. Our *award winning state of the art, purpose built building and children’s play […]

Credits: Cincinnati.com By: Jeffrey Layne Blevins ‘Truth and responsibility may matter again in online defamation cases after a recent U.S. District Court decision in Eastern Kentucky. For too long the anonymity afforded to third-party posters and the broad immunity provided to online operators has fed an untruthful and irresponsible environment for online dialogue. No one […]

Credits: Mail Online, By: Mark Palmer ‘But critics say the website is quicker to dispute reviews that are over-positive than those that are particularly negative. The story of Ziggy Hussain, who owns an Indian restaurant in Halifax called Ziggy’s Spice House, is instructive. After receiving excellent reviews, more than 250 were deleted by TripAdvisor because […]

Credits: Mail Online, By: Mark Palmer ‘By sharing all your experiences, you’re helping other travellers make better choices and plan their dream trips. That’s what you are told before posting a review of a hotel or restaurant on the website TripAdvisor. But better choices and dream trips don’t always come into it. You might just […]

Silverpoint Testimonials Club Paradiso See testimonials/reviews from Silverpoint members about their Club Paradiso experiences. https://www.youtube.com/watch?v=rLOkV2MT9W4 https://www.youtube.com/watch?v=FWQRS9Lcryc Silverpoint Testimonials Tenerife See testimonials/reviews from Silverpoint customers about their experiences on a Silverpoint Promotional Holiday. All of these people stayed in one of Silverpoint’s luxury resorts in Playa de las Americas or Los Cristianos in Tenerife. https://www.youtube.com/watch?v=A79r1_tJQjs

Credits: news.com.au ‘A BEAUTIFULLY restored boat serving Michelin-starred food. Divers on hand to catch any fish on the menu. Countless reviews describing the cooking as ‘simply divine’. This restaurant sounds too good to be true. Trouble is, it was. Because when dozens of foodies headed to Oscar’s to sample the ‘mind-blowing’ food after reading its […]

Credits: Fox News ‘Fake reviews of a restaurant named Oscar’s, billed as having “Michelin-starred food,” reportedly had diners looking for the eatery in an alley filled with garbage cans.’ ‘“The listing featured over-the-top reviews for a fake business, but it went undetected for more than two months,” Chris Emmins, co-founder of the online reputation management […]

Credits: Yahoo News UK & Ireland ‘The TripAdvisor profile for Oscar’s boasted that staff in diving gear would swim down to catch whatever fish the customer wanted’ ‘It was billed as one of the best places to eat in Britain with “amazing” and “mind blowing” Michelin-starred food on offer. And its setting sounded especially magical: […]

Credits: The Telegraph By: Victoria Ward ‘Its “mind-blowing” food was said to rival the best in the world while its romantic setting in the hull of a ship left awestruck diners raving about the experience.’ ‘With staff dressed in diving gear ready to catch whatever fish the customer ordered and a changing location dependent on […]

Credits: BBC News ‘The UK must do more to stop online fraud and deter state-sponsored cyber-espionage or risk losing the fight against e-crime, MPs have warned. The Home Affairs Select Committee said much low-level internet-based financial crime was falling into a “black hole” and was not reported to the police. The MPs said more officers […]

Credits: The Telegraph By: Daniel Johnson ‘A businessman set up a fake restaurant with glowing reviews in a bid to expose the apparent failings of the TripAdvisor website, prompting baffled customers to be led down a backstreet alleyway.’ ‘Oscar’s was billed as having “amazing” and “mind blowing” Michelin-stared food, built in the hull of an […]

Credits: Mail Online By Eleanor Harding * Oscar’s was billed as one of the best places to eat in Britain * The staff ‘would swim to catch whatever fish the customer wanted’ * Bookings began to flood in after the eatery supposedly opened on May 1 * Diners were baffled when they arrived at an […]

Credits: Telegraph Travel By: Oliver Smith ‘TripAdvisor has come under fire after its fraud detection systems failed to prevent a non-existent business becoming one of the most highly-rated restaurants in a popular seaside town.’ ‘Chris Emmins, co-founder of the online reputation management firm KwikChex, said the listing cast doubt on TripAdvisor’s ability to spot fraudulent […]

Credits: Caterer and Hotelkeeper By: Neil Gerrard ‘TripAdvisor has removed hundreds of positive reviews for a Halifax restaurant, causing it to crash from being the number one business in the area to near bottom, amid suspicion that many of the reviews were fake.’ ‘KwikChex has now asked TripAdvisor to allow an independent IT expert to […]

Credits: NCB News By: Rosa Golijan ‘Sometimes people post negative online reviews for products they never even used, not because they really hate a company, want to make a competing product look better or because they’re just bored — but instead, a study suggests, these folks are actually customers who are a little bit too […]

Credits: Business 2 Community By: Cynthia Effinger ‘The fact that a consumer can now share their experiences with thousands at a time through a simple Facebook post is both thrilling and frightening.’ ‘Amy’s Baking Company: A Social Media Nightmare Amy, an Arizona restaurateur, and her co-owner husband recently appeared on the reality show “Kitchen Nightmares” […]

Credits: Los Angeles Times By: Andrea Chang ‘Consumers often turn to the Internet to research a product before buying. Fake reviews are always a concern, and the problem may be bigger than previously thought.’ ‘The duo found that about 5% of the product reviews were written by customers with no record of actually purchasing the […]

Credits: Digital Trends By: Jam Kotenko ‘Yelp has decided to go even bigger with their pursuit against false information and directed a major lawsuit against BuyOnlineReviews.net, which conveniently also owns the domain BuyYelpReview.com. The complaint filed last week seeks to shut down said site through a court injunction as well as complete reimbursement of Yelp’s […]

Credits: Travel Weekly, USA By: Danny King ‘Paris-based hotelier Accor said it had placed one of its executives on a leave of absence after learning that he had posted more than 100 reviews of both Accor-operated hotels and competing properties on TripAdvisor under an assumed alias.’ ‘The U.K.-based online reputation-management firm KwikChex identified Peter Hook, […]

Credits: Travel Blackboard, Asia Edition By: N.J. ‘Review website, TripAdvisor is under the reliability scope again, after a hotel group’s employee has admitted to posting up to 100 anonymous hotel reviews on the site.’ ‘According to the report, Mr Hook had been publishing reviews under the name ‘Tavare’ since 2010, but was caught out by […]

Credits: Travelers Today By: Katie McFadden ‘Do you always trust travel reviews on sites such as TripAdvisor? You might want to be more careful. A hotel executive was recently busted for posting reviews about his hotels and rivals.’ ‘According to Telegraph Travel, Peter Hook, a communications manager for Accord hotels in Asia and the Pacific […]

Credits: The Telegraph By: Oliver Smith ‘A senior executive at one of the world’s largest hotel groups has admitted breaching TripAdvisor’s rules by posting dozens of glowing reviews about the firm’s properties.’ ‘Peter Hook, who describes himself on Twitter as “director of propaganda” for Accor hotels in Asia and the Pacific, also published a number […]

Credits: The Wall Street Journal ‘Online reputation management expert JW Maxx Solutions advises spiteful internet users to think twice before they post, following a $13 million court case which ruled in favor of the victims. PHOENIX, May 7, 2013 /PRNewswire-iReach/ — It is plain and simple: the days of anonymous internet posting are over. The […]

Credits: Western Telegraph Pembrokeshire County Council has been accused of ‘going backwards’ after it stopped publishing certain planning documents online for fear of potential defamation claims. Since January 30th, third party representations on planning applications are no longer posted online to avoid the authority publishing “defamatory material”. Above excerpts and read the full article: https://www.westerntelegraph.co.uk […]

KwikChex has launched a new timeshare advice website as part of its role in verifying online content in conjunction with the Resort Development Organisation (RDO). In addition to general advice, it will also provide to consumers the means of reporting suspicious activities and websites, scams and concerns – all of which will be acted upon […]

The Resort Development Organisation has published a new mission statement. KwikChex welcomes the notable consumer focus and looks forward to continuing our work with the RDO and its members in providing additional consumer reassurance based on our strong verification processes. RDO Mission, Vision & Values Mission The mission of the Resort Development Organisation (RDO) is […]

Credits: BBC News ‘Fair-trade officials in Taiwan are looking into reports that Samsung paid people to criticise rival HTC online. Samsung is alleged to have hired students to post negative comments about phones made by Taiwan’s HTC. If found guilty of engaging in “false advertising”, Samsung and its local agent could face fines of up […]

New KwikChex member Proof of Quality Profile: CLC World Resorts & Hotels Summary – CLC World Resorts & Hotels CLC World Resorts & Hotels brings you over 28 years’ experience in creating unforgettable holidays across the world. Associated Websites www.clcworld.com

Updated KwikChex member Proof of Quality Profile: TLBE Ltd (The London Bridge Experience) Summary – TLBE Ltd (The London Bridge Experience) Voted the UK’s Number 1 Scare Attraction for four years running. The London Bridge Experience is a fun and interactive tour through the arches of London Bridge exploring the history of the local area […]

Mar 20, 2013

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Worldwide Timeshare Hypermarket is the first organisation to be awarded the coveted status of TATOC accredited re-sale company. The association launched its accreditation programme for timeshare re-sale companies in January 2013. Re-sale joins the existing resort accreditation programme as TATOC’s flagship award. Harry Taylor, TATOC executive chairman, explained: “The re-sale accreditation programme is TATOC’s gold […]

Credits: Caterer and Hotelkeeper by Neil Gerrard. ‘Consumer reviews website TripAdvisor has pledged changes to the way it handles information regarding the opening hours of businesses featured on its site, after restaurateurs highlighted a series of inaccuracies that then proved hard to correct.’ ‘Chris Emmins, from online reputation management company Kwikchex, which has also helped […]

Credits: Travelmole ‘Police are investigating claims of abuse by six bed and breakfast operators following their appearance on a TV programme, Four in a Bed. One of the owners who appeared in the Channel 4 series claims to have been sent excrement through the post, according to a report in trade journal Caterer and Hotelkeeper. […]

Credits: Travelmole ‘Chris Emmins, founder of KwikChex, a company that assists businesses in managing their reputation, gives the following advice to those tempted to participate in reality TV programmes, such as Four in a Bed to avoid the abuse received by some previous participants, as reported on TravelMole today.’ Above excerpts and read the full […]

Credits: Advocacy Global Voices Online ‘In many countries, the line between the right to free expression and an individual’s right to protect his or her reputation is a blurry one. In the Internet age, the issue has become even more complex. The Internet has created new opportunities for individuals to express their own opinions, but […]

Credits: Caterer and Hotelkeeper By: Janet Harmer ‘Six of the bed and breakfast operators in the current series of the Channel 4 programme Four in a Bed are seeking legal advice after receiving abuse following their television appearance.’ ‘Chris Emmins, the founder of Kwikchex, the online company which helps businesses protect their reputation, said the […]

The Resort Development Organisation is one of the first trade organisations to feature on the new TrustChex resources being introduced by KwikChex. The full RDO members list has now been published on the TrustChex website. TrustChex provides fully verified online information on businesses for consumers – and for featured businesses, the means for consumers to […]

Credits: Irishtimes.com By: PAMELA NEWENHAM ‘Social media sites and users need to smarten up their act as libel cases are being taken and won Social media is arguably the most powerful form of communication in the world. In recent years news and information has spread quicker through Facebook and Twitter than any traditional media method. […]

Please be aware that an attempt to defraud  timeshare owners by using the name of KwikChex authenticated member Worldwide Timeshare Hypermarket has been reported today. An offer made after a phone call was followed up with an emailed PDF purporting to come from Worldwide Timeshare Hypermarket, with the following contact details: Email: worldwidetimesharehypermarket@outlook.com Contacts & Phone Numbers Founder & CEO: […]

Click here to view the New KwikChex YouTube Channel. Including videos created by KwikChex and videos featuring KwikChex. The latest video – KwikChex Worldwide: Other videos: KwikChex BBC coverage BTO 2012 – Chris Emmins Kwikchex Interview Victims learn how to beat cyberbullies La squilibrata reputazione – BTO 2012 Dangers of Fake Online Reviews

Credits: IDG News Service By Mikael Ricknäs ‘The Swedish Data Inspection Board wants to make “grave” defamatory remarks made online a crime, even in cases that are currently protected by the country’s constitution. The statement from the public authority follows an inquiry last year by a parliamentary committee that examined whether to update the constitution’s […]

Credits: Mail Online By Damian Ghigliotty * Writers say thousands of mostly positive book reviews have been deleted from the online shopping site in recent months * Amazon will not disclose how many reviews it has erased * Several writers have voiced frustrations with the move * Others are pushing for more vetting of book reviews Amazon […]

The newly announced TrustChex resources from KwikChex will be the most reliable and fastest way to cut through the typically confusing results that consumers see in online search results. Some sectors, such as travel and in particular timeshare are so problematical that consumers stand little or no chance in distinguishing truth from fraud. From websites […]

Introduction 1. This informal consultation seeks views on the content of regulations to be made under clause 5 of the Bill. The regulations will be prepared following consultation and will be laid before Parliament for the purposes of approval by both Houses in due course. Responses to this consultation should be sent to defamation@justice.gsi.gov.uk by […]

Credits: RCI Ventures By Steve Adams ‘European timeshare trade body the Resort Development Organisation (RDO) is protecting its name – and that of the industry – by joining forces with an online reputation management company. The three-month trial deal with Kwikchex (www.Kwikchex.com) is effective from December 2012 and will be monitored by the RDO’s Communications […]

For the original article click here: https://www.kwikchex.com/2012/09/asa-ruling-re-mantrav Mantrav Fail in Attempt to Sue for Online Defamation Malcolm Hardy, the owner of the Mantrav International business attempted to sue several people in the UK High Court recently, alleging defamation, claiming damages of £150,000 and seeking injunctions to prevent people mentioning his name or that of Mantrav […]

Credits: Irish Examiner By Dan Buckley ‘There are no frontiers for the internet accusers and abusers, writes Dan Buckley Social media such as Facebook and Twitter have become the new Wild West, allowing anonymous users to publish vile comments online and brand innocent people guilty of crimes without the slightest proof.’ Above excerpts and read […]

Credits: TravelMole.com By Linsey McNeill ‘An investigation by advertising watchdogs into a leading airline and airport review site found it was unable to back up several of its claims, including that reviews on its site were posted by genuine passengers.’ Above excerpts and read the full story on www.travelmole.com

Credits: thestar.com By: David Graham ‘Katz, 42, posted two negative reviews on restaurantthing. com — the first time she’d ever written an online review — about her unsatisfactory dining experience at Mambo Nuevo Latino restaurant in Ottawa’s ByWard Market.’ ‘That should have been the end of it. Instead, Mambo’s 41-year-old owner Marisol Simoes retaliated by unleashing […]

Credits: The Australian By: Claire Connelly “AN Australian man has won a landmark defamation case against Google after images of him were published alongside gangland figures including drug baron Tony Mokbel. The man – who has lived in Australia for 42 years also claimed that a Google search for his name brought up stories about […]

Credits: CNBC By: Heesun Wee ‘Gaming positive reviews online is getting harder. The website Yelp which connects local businesses with user-contributed reviews on everything from restaurants to local dentists — recently launched a new “Consumer Alert” system that clamps down on fraudulent reviews.’ ‘But with business risk comes opportunity. Gartner forecasts the emergence of companies […]

Credits: The Australian By Kate Schneider ‘Yelp putting on detective hat in bid to find fake reviews is placing a warning sign on the listings of those caught. Claims to have already busted nine companies TIRED of companies trying to trick travellers with fake reviews, Yelp is now publicly shaming those it claims are involved […]

Credits: theBandBer.com ‘Back in 2010, a UK reputation management firm called Kwikchex launched a campaign against TripAdvisor for publishing allegedly libellous anonymous reviews about hotels. In particular, it has been working with the Advertising Standards Agency to demonstrate how unverified reviews sites can be abused. However Tennessee judge recently ruled that there was no defamation […]

Credits: The Sunday Times By: Chris Haslam ‘The owner of a six-room guesthouse on the Isle of Lewis has become the first hotelier in Britain to be granted the right to sue TripAdvisor.’ ‘…however, TripAdvisor successfully argued that the case was beyond the remit of a small-claims court and should be heard in a higher […]

Credits: BtoBonline.com By: Christopher Hosford ‘Brand and reputation management is considered a key element of social media marketing. But what happens when forums, blogs, tweets and “likes” are sabotaged by hackers, competitors and other villains intent on destroying a company’s reputation? As many as 15% of online reviews will be fake by 2014, according to […]

Credits: Mail Online By Emily Allen General manager Frank Long vowed to ‘deny everything’ if details of the scam emerged One review said it was the ‘friendliest airport hotel ever’ and made special reference to the staff “A hotel boss ordered his staff to write bogus reviews of his hotel after it had a series […]

Developer and founder of KwikChex.com: industry leader in Reputation, Reassurance and Resolutions of business services. An online resource that allows the public to quickly and easily verify the reputation of a company or a website. He has helped important international companies to increase sales by creating strong and well-differentiated options. Creativity and technical innovation in […]

Credits: NBC News By: A. Pawlowski, NBC News contributor ‘Travelers may love TripAdvisor.com, but hotels often gripe that unverified bad reviews have cost them customers. Now a former hotel worker says a questionable review cost him his job. “I’ve never heard of anyone being targeted specifically and actually being fired over a TripAdvisor review,” Fred […]

Credits: The Telegraph By: Rosa Prince ‘Former Conservative co-Treasurer, Peter Cruddas, who resigned after boasting that a donation to the Party would be ‘awesome’ for businesses is suing the political consultant who first reported the story.’ ‘Peter Cruddas, a multi-millionaire banker and businessman, is said to have begun legal proceedings for defamation against Mark Adams, […]

Update 09/10/12 The case of Fred Keeler, the worker fired after a review published on TripAdvisor was taken up by NBC News in an article published 5th October – https://www.nbcnews.com/travel/travelkit/hotel-worker-tripadvisor-review-cost-me-my-job-6289095 This follows a previous case in the UK, when David Marshall, an Edinburgh bus driver was sacked after being the subject of a TripAdvisor review. On […]

Credits: 4Hoteliers ‘Man employed for 14 years at Sheraton Hotel claims he was fired after bosses read an anonymous review alleging dishonesty. Fred Keeler has sought the help of internet reputation company KwikChex after being fired from his job as a barman at the Four Points Sheraton Philadelphia (NorthEast). The review was deleted shortly after KwikChex […]

Credits: Ad Age By: Michael Learmonth ‘Online reviews can make or break a local business, which is why the incentive to cheat with paid-for, malicious or fraudulent reviews is so great. Weeding out fraud is an inexact science; sites such as TripAdvisor, Google+ Local and Yelp use a mix of algorithms and human moderators to […]

Credits: BBC News ‘Facebook has begun deleting fake page “likes”, independent data suggests. According to Pagedata, many of the site’s most “liked” pages suffered large drops in numbers on Wednesday. The move follows the social network’s admission that 8.7% of its users are not “real”, many having been set up by spammers who use them […]

Credits: BBC News ‘A regional judge has ordered the arrest of Google’s president in Brazil, Fabio Jose Silva Coelho, after the company failed to take down YouTube videos. Authorities say the videos are slanderous towards a candidate running in a city’s election for mayor. The judge ordered the removal of the videos last week, but […]

Credits: Business 2 Community By: Olivia Roat ‘I recently read an article on Mashable that reported on a study from tech research company Gartner. According to Gartner, by 2014, 10 to 15% of social media reviews will be fake and paid for by companies. Chalk it up to naiveté, but I found this news regarding […]

Credits: Herald Online By: University of Houston Law Center ‘With Facebook, Twitter, LinkedIn, and YouTube, and more than half a billion active websites, the Internet provides a forum where messages can spread at lightning speed. At this moment, extremist publications and films appearing online have sparked protests across the world. The Anti-Defamation League (ADL) monitors […]

Credits: Business Insider By: Max Nisen ‘When you search for a product or service online, one of the first things you’ll come across are ratings and reviews. The more impressive a company’s rating, the higher it’ll appear on a Google search. And the competition in this space is fierce — which is why there’s been […]

All comments can be authenticated and indeed have to be under UK laws. Should anyone be in any doubt as to the veracity then we would recommend that they contact the Advertising Standards Authority and we would be pleased to provide the necessary evidence to them. Simply Electronics have been trading since July 2007. Verified […]

The UK Advertising Standards Authority (ASA) has published their findings and ruling in the case of Mantrav International. The business was a member of KwikChex, but was suspended due to no evidence being provided to substantiate claims on the website concerning financial bonding. Directors of the business insisted and still insist that such arrangements are in place. Because of […]

Credits: Mail Online By: Paul Harris ‘Richard Gollin took on the corporate might of TripAdvisor after customers confirmed they had cancelled bookings because of criticism they read on the site, widely viewed as the travellers’ bible.’ ‘Chris Emmins of KwikChex, which investigates online reviews, believes there could be up to ten million fake postings among […]

Credits: The Sunday Times By: Chris Haslam ‘A new wave of fraudsters is posting bogus accounts of theft and injury on TripAdvisor to back up false insurance claims, according to hoteliers.’ ‘Chris Emmins, of the online reputation management company KwikChex, says: “We’ve had more than 40 requests from hoteliers in this situation. It’s fairly frequent, […]

Credits: Technology Spectator By: David Glance ‘LANCASHIRE businesses are losing out on new sales due to fake or unjust reviews, according to a top marketing consultant. Internet review experts Got Juice say the problem affecting Lancashire could be tackled if reviews were required to be authenticated.’ Above excerpts and read the full story on Lancashire […]

Credits: Technology Spectator By: David Glance ‘The American social scientist Donald Campbell observed that as soon as you try to apply and use indicators for social decision-making, the pressure to corrupt the measure increases and it then distorts the process it is measuring. The measure eventually becomes meaningless because it loses its value as a […]

Credits: The Telegraph By: Jo Glanville ‘On Wednesday, sooner than anyone anticipated, the defamation bill returns to the House of Commons for report stage and its third reading, before heading to the House of Lords for its further progress through Parliament. Along the way, it’s likely to collide with the publication of the Leveson Inquiry’s […]

You can view the original story ‘Leeds restaurant fined after bug poisons 23’ – that we featured on our new food poisoning help website by clicking here. The restaurant featured in the story, the Red Chilli in Leeds was inspected last July / August. The article reports that the mitigation included the owners addressing the problems straight […]

Credits: The Mail on Sunday (This is Money) By: Sarah Bridge ‘It is every cook’s worst nightmare. Celebrity chef Heston Blumenthal has just been accused of giving diners food poisoning.’ ‘However, rather than being a genuine case, it seems that Heston may be the latest victim of a growing trend in which people put fake […]

Credits: Firstpost By: Sandip Roy ‘Fake Review Writer is actually a bona fide job category these days. You can find it on the website Freelancer.com alongside more traditional freelancing jobs such as Java programmers and telemarketers. Someone wants 5K fake Facebook likes as fast as possible. At the time I checked, there were three bids for that […]

Credits: Forbes By: Suw Charman-Anderson, Contributor ‘The web has created some fantastic opportunities for authors, publishers and self-publishers alike, but this summer has seen the industry’s dark underbelly revealed in all its venal, pustulant ignominy.’ ‘…successful author Stephen Leather confessed, during an on-stage panel discussion, that he used fake accounts to write reviews and promote […]

Credits: Forbes By: Trefis Team, Contributor ‘…lately, the authenticity of the reviews on TripAdvisor’s website has once again come under scrutiny. TripAdvisor was even investigated by the Advertising Standards Agency (ASA) in September 2011 following growing criticism of its apparent failure to monitor fake comments posted on its website. As a result of the investigation, in […]

Credits: The Olive Press By: James Bryce ‘This eclectic mix of clientele has inevitably influenced the variety of food and hotels on offer, something which has resulted in an interesting mix being thrown up by TripAdvisor.’ ‘The overall feeling regarding TripAdvisor seems to be one of scepticism, with a cautious acknowledgement of the benefits it […]

Credits: Lawyers.com By: Sylvia Hsieh ‘A student won a $4.5 million civil lawsuit against a former state attorney who defamed him online, followed him and his friends and showed up at his home several times.’ ‘Back in 2010, after Chris Armstrong became the first openly gay student body president at the University of Michigan, a website […]

Credits: Caterer and Hotelkeeper By: Neil Gerrard ‘Bexley is the local authority area with the highest failure rate among catering businesses for food hygiene in England, while Craven district council, North Yorkshire, has the lowest failure rate. That’s one of the findings from new research by reputation management firm KwikChex, which has analysed the scores received by […]

In the latest research by KwikChex – into thousands of online allegations of food poisoning, the results showed some eyebrow-raising statistics and cases. There are certainly well over 100,000 online allegations of food poisoning in the UK alone. Of 200 cases where KwikChex has been asked for assistance by business owners claiming false allegations, there […]

Credits: Mail on Sunday (This is Money.co.uk) By Sarah Bridge And Dan Pront “Some of the biggest names in the restaurant business are being bombarded with unfounded accusations of giving customers food poisoning on unregulated review sites. Chris Emmins, founder of KwikChex, which investigates potentially damaging internet reviews, said businesses were falling foul of fake […]

Credits: The Telegraph, by Charles Starmer-Smith A hygiene expert has warned that people who make unsubstantiated allegations about food poisoning in reviews on user-generated websites such as TripAdvisor could face legal action. “It’s almost impossible to say with any certainty that food poisoning came from any one meal, so making these kind of threats could potentially […]

Credits: The Ottawa Citizen By: Andrew Seymour ‘The husband and the general manager of a ByWard Market restaurant owner also had motive and opportunity to defame a dissatisfied customer who posted a negative review online, a defence lawyer argued in court Tuesday.’ Above excerpts and read the full story on The Ottawa Citizen

Credits: The Telegraph By: Martin Beckford ‘Damages awarded in personal injury, nuisance and defamation cases will rise by 10 per cent from next year, the country’s most senior judges have announced.’ ‘However public bodies that are often sued in civil courts, such as the NHS, will actually save money under the reforms as they will […]

Credits: CBSDenver.com By: Brian Maass ‘A Centennial-based anesthesiologist, Dr. Michael Gesquiere, has filed a civil lawsuit against a former patient, Joanna Putman, claiming her online venting amounted to libel that damaged his reputation and his business.’ “My advice to anyone thinking of posting a negative review, particularly in the immediate aftermath of a bad experience […]

Credits: San Francisco Chronicle By: Chronicle Columnist ‘Internet users who post personal information are finding stalkers can use it as a tool for harassment.’ ‘Carla Franklin landed on a Facebook page created under her name. She was shocked to see her own image staring back, a swimsuit photo from her earlier days as a model. […]

Jul 19, 2012

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Thousands of online allegations of food poisoning are increasing the risks of serious illness to the public and unjust damage to good businesses. Food-borne illness is complex and can even be fatal. Wherever possible, proper procedures should be followed to prevent others being put at risk. Requests for assistance from restaurants and other food outlets […]

Credits: TrustLaw ‘The re-introduction of criminal libel to Russia’s domestic laws is a yet another serious blow to freedom of expression, Human Rights Watch said today. The European Union member states, the United States, and the Council of Europe should remind the Russian leadership that criminal penalties for libel are regressive and out of step with […]

Credits: The Seattle Times By: Christopher Elliott ‘Online travel giant isn’t very transparent about the way it operates, says columnist Christopher Elliott.’ ‘TripAdvisor.com, which claims to be the world’s largest travel site, bills itself as a place that offers “trusted advice from real travelers.” Corcoran, an office administrator in Baltimore, says that trust was broken when […]

Credits: Mail Online By: Dominique Jackson ‘That is why we should give a cautious welcome to Justice Secretary Ken Clarke’s new proposals to oblige internet service providers to unmask the online bullies who are using their websites to post defamatory messages so that innocent victims do not need to resort to costly legal action to […]

Credits: Lexology By: Max Windich, Manches LLP ‘The recent case of McGrath and MCG Productions Ltd v Dawkins and others highlights the risks run and precautions to be taken by website operators in relation to their site’s content. Uniquely, the case also opens up the possibility of website operators being held liable not only for content hosted on […]

Credits: TPMIdealLab By: Carl Franzen ‘An ongoing nationwide battle against offending online comments has taken on a political tinge in Idaho, where a local Republican party official is suing a commenter on a newspaper website and trying to force the newspaper, the Idaho Spokesman-Review, to turn over the commenter’s information, as well as the information […]

Credits: Rappler By: Reynaldo Santos, JR ‘MANILA, Philippines – The House of Representatives has approved a bill that will prevent and punish acts of online defamation, threats, and prostitution. Congress passed on third and final reading House Bill 5808, or the Cybercrime Prevention Act of 2012, which defines and punishes cybercrime to prevent its proliferation.’ […]

KwikChex has now found a website that we believe answers our criteria for a 5 star rating. Whilst ResponsibleTravel.com may be no giant in terms of numbers of reviews they provide – 5,350, according to their website, they do provide a resource that is diligent and ethical, publishing reviews from authenticated customers, whether negative or […]

Credits: Huffington Post UK By Michael Rundle ‘The age of the troll could be over. Websites might be forced to unmask people who post defamatory statements online. Under new government proposals in the Defamation Bill, victims of online bullying will gain the right to discover the identity of those posting “scurrilous rumour and allegations” on […]

Jun 26, 2012

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KwikChex has received a number of enquiries regarding the submissions we made to the UK Advertising Standards Authority about SKYTRAX. For the sake of clarification, the request for the ASA to investigate came about principally when KwikChex was evaluating a number of travel reviews sites to produce an initial guide to consumers. The ranking is primarily based on elements of verification, which […]

Credits: The Guardian By: Roy Greenslade ‘Canny consumers do not take adverts at face value. According to a research study, once they come across an ad they go online to check out reviews of the advertised product or service – but do they get the correct and fair information?’ ‘KwikChex says: “If consumers see negative opinion results, […]

Jun 24, 2012

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Social Language Processing & Identification To Improve Online Reviews Quality And Performance The management of KwikChex and SLP-ID, the creators of Review Skeptic, a Social Language Processing detection system created by researchers at Cornell University, are assessing how they can combine their resources to spot fake reviews and accurately assess the true standards of businesses. […]

The rise in the influence the internet has on consumers has seen one particular element rise exponentially – the online review. Previous surveys have demonstrated how online reviews affect buying behaviour and even share prices. Now research carried out by KwikChex, the leading reputation management and quality assurance business, is revealing how advertising is being substantially undermined by conflicting online information. Surveys conducted […]

Airline rating site Skytrax is under investigation by the Advertising Standards Authority over the authenticity of some of its reviews. Credits: TTG Digital “The ASA has launched a formal investigation which will ask Skytrax to prove that some of its reviews, from which it gives airlines a star rating, are genuine. The probe follows a […]

0. Responsibletravel.com has been awarded 5 stars based on the degree of diligence demonstrated in publishing reviews. There is only one issue in terms of our criteria – that of displaying out of date reviews, which we will discuss with them. However, given the relatively few number of reviews and their overall standards, we viewed […]

In assessing each site, we have followed a criteria of awarding points for: • Verified reviews – reviewer has paid for services / goods and can be fully identified. As the intention is to identify what are likely to be the most honest and reliable reviews, this has been given the greatest weighting • Verified […]

Updated 3rd July 2012 KwikChex has now published ratings on the first named travel review sites. Background Reviews sites, are fundamentally asking consumers to trust / believe in the information they provide on businesses. They are highly influential in consumer opinion and decision making. Small businesses in particular can be made or broken according to […]

Credits: Time Techland By: Matt Peckham ‘Watching faceless online passerby troll bloggers or mock fellow scribblers can be a drag, but what if legislators’ answer to online ne’er-do-wells was to ban anonymous comments from websites entirely? That’s what the state of New York is planning to do in identical bills — S.6779 and A.8688 – […]

BBC Fake Britain investigates the damage caused by fake Trip Advisor reviews to KwikChex Members Howarth House and Medieval Lodge. The Broadcast on the iPlayer has now expired  – the next available viewing according to BBC is at 02:55am Thursday 7th June BBC1

The proposed changes to UK defamation laws that were included in the Queen's Speech last week would have a profound effect on online reviews.  The government has made clear its intentions to support free speech, while also enabling claimants to protect their reputation by securing removal of defamatory material without undue delay - and to [...]

Travel websites implement new policies on reviews after investigation Credits: abc15.com By: Adam Slinger “Travel websites are scrambling to crackdown on fake reviews before the summer vacation season after a new study alluded that some hotel owners and staff were writing false reviews under the pseudonyms of tourists In February, the United Kingdom’s ‘Advertising Standards […]

Credits: Yahoo Philippines “Travel review sites have come to exert phenomenal authority over where we stay and where we eat, with the likes of TripAdvisor and Booking.com now holding millions of reviews from travelers. Those reviews, of course, are only useful as long as they can be trusted, and in recent years it’s been increasingly asserted by hoteliers […]

Credits: USA Today By: Laura Bly In the latest round of an ongoing debate over the reliability of hotel reviews on TripAdvisor and other travel review sites, U.K.-based reputation management company KwikChex is launching a ratings system that ranks the sites on sliding scale. According to Tnooz.com, KwikChex will award as many as five stars for sites where reviewers are […]

  Reputation management company KwikChex is to beef up its efforts to protect the travel and hospitality sector against false and damaging online reviews. The company said no other industry has been as affected by harmful review websites, so it has decided to dedicate additional resources to the sector. Read the full article on www.travelmole.com

  Google Reviews, TripAdvisor and Yelp are regarded as the most unreliable review sites, according to a new ratings system introduced by the online reputation management firm, KwikChex. Chris Emmins, co-founder of KwikChex, said that the five-tier ratings system, which is currently being introduced to its own online site, is intended to provide consumers with […]

In response to worldwide concerns regarding the reliability of online reviews and the spread of review fraud, KwikChex has created a 5 tier ratings system and will be applying this to reviews websites. The core principles are provided in the attached table. We are contacting the owners of reviews sites to advise them of the […]

Credits: Enfield Independent By: Hermione Wright ‘A cyber bully is playing with the future of a Tottenham funeral firm by leaving ‘fake’ feedback on a major review website.’ ‘Damian Melville, 33, opened Melville and Daughters funeral directors in West Green Road two years ago to ensure future job security for his five-year-old and 12-year-old daughter when […]

  “Reviews You Can Trust”. It always was a bold slogan, but last month Tripadvisor was officially told to remove it from its British website. The country’s advertising watchdog decided you couldn’t tell which reviews were real, and which were simply made-up. But now, one similar site says it may have found a way. Keith […]

Apr 03, 2012

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Article from the Taxback.com website: 02 April 2012 We are delighted to announce that we won a gold finalist award in the 2012 Nokia Digital Media Awards (DMA). The DMA are an annual showcase of excellence within the Irish digital media sector so there was a great mix of creative and original companies amongst the […]

Credits: The Telegraph Travel By: Oliver Smith ‘New evidence of hoteliers attempting to manipulate their ratings has increased the pressure on TripAdvisor to improve its screening procedures.’ ‘Pressure is growing on TripAdvisor, the travel review website, to improve its screening procedures following the emergence of new evidence of hoteliers attempting to manipulate their ratings and of […]

Credits: USA Today – Travel By: Laura Bly ‘To many hoteliers and their guests, TripAdvisor’s Hotel Popularity Index — a destination-specific ranking based on quantity, quality and recency of content written about the hotel on the site — is an indispensable and influential tool.’ ‘While TripAdvisor “does a good job for a lot of people, […]

Credits: PeterGreenberg.com By: Phil Baker ‘It’s easy to find hotel reviews online, but honest, unbiased honest customer reviews are harder to spot. Tech columnist  Phil Baker reports on new findings and reviews the latest technology to see if there’s a better way.’ ‘There’s another option that I recently discovered that’s taking a novel approach to […]

Credits: Travelmole By: Bev Fearis ‘TripAdvisor has decided to remove its new ratings system following criticism from hospitality businesses. The review website introduced a new scoring system out of five last week but the initiative immediately came under fire. KwikChex thanked TripAdvisor for its swift action in removing the ratings system.’ “We believe that the […]

Credits: The Telegraph Travel By: Oliver Smith ‘TripAdvisor is to scrap its controversial new “ratings” system, which allows reviewers to mark hotels, restaurants and attractions without leaving a written review.’ ‘KwikChex, the online reputation management company, which has frequently spoken out against TripAdvisor’s methods, described it as “baffling”. Chris Emmins, chief executive of KwikChex, said: “It […]

Credits: Manchester Evening News By: Sarah Dunn ‘Griffiths posted a stream of up to 30 detrimental online reviews on tripadvisor and other sites about The Good Life – owned by the ex partner of her husband, Adrian.’ ‘She slated the vegetarian restaurant, claiming staff were ‘cold and unattentive’, ‘the vegan option wasn’t vegan’ and there were […]

Credits: The Telegraph Travel By: Charles Starmer-Smith ‘A hygiene expert has warned that people who make unsubstantiated allegations about food poisoning in reviews on user-generated websites such as TripAdvisor could face legal action. “It’s almost impossible to say with any certainty that food poisoning came from any one meal, so making these kind of threats could […]

Credits: The Telegraph Travel By: Charles Starmer-Smith ‘Following the Advertising Standards Authority’s ruling that TripAdvisor can longer claim all its reviews are by “real travellers”, Charles Starmer-Smith calls for the website to re-think the way its reports are checked. There are hoteliers queuing up to welcome the Advertising Standards Authority’s ruling that TripAdvisor can no longer […]

Credits: CNN By: Marnie Hunter ‘Phrases such as “reviews you can trust” and “reviews from real travelers” have misled TripAdvisor users in the United Kingdom, according to a judgment issued Wednesday by the Advertising Standards Authority in Britain. The decision comes in response to a complaint filed by a reputation management firm and two hotels, claiming […]

Credits: Mail Online By: Sean Poulter ‘TripAdvisor can no longer claim to offer ‘trusted and honest’ reviews, the advertising watchdog has ruled. It said that because the world’s biggest travel website does not vet its 50 million users’ comments, it cannot guarantee they are genuine.’ ‘It has faced claims that some establishments are being given poor […]

Credits: The Telegraph Travel By: James Hall, Consumer Affairs Editor ‘It follows complaints that some unscrupulous hoteliers have posted fake comments on the site to boost their own business or sabotage others. The advertising watchdog said that because reviews can be posted on the site without any form of verification, Tripadvisor must no longer claim […]