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Assistance for Consumers

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KwikChex has a long and successful track record of assisting consumers. We work closely and extensively with the authorities, including UK Trading Standards, the police and the European Consumer Centre.

We alert consumers to online fraudulent content, including scam websites and fake reviews.  We answer all enquiries from consumers across the world that want to check if businesses are legitimate, or if they think they have been scammed.

We have successfully obtained refunds worth thousands and helped resolved many complaints from consumers that have had difficulties with online businesses in particular.

In the timeshare sector, we provide free assistance to timeshare owners and consumers via our management of the Timeshare Task Force and the Timeshare Business Check website.

Scam assistance/concerns

If you are unsure about a business or think you may have been scammed, use our form and we will get back to you with free advice. KwikChex has a well-reported track record of assisting victims of misrepresentation and fraud. With your permission, we can also use our connections with law enforcement and regulatory bodies to help start proceedings against those responsible.

SCAM ASSISTANCE/CONCERNS FORM







    We are collecting this data in order to provide assistance to you and potentially to take action against rogue businesses. The only time we release data to third parties is to official enforcement authorities and the media, both in connection with taking such action, and only with your express permission.

    Please note this form is for non-timeshare concerns (if your concern is related to timeshare please click on 'Timeshare Problems' for help).

    Your Name (required)

    Your Email (required)

    Phone

    Town

    Country (required)

    Information about the company you have concerns about.

    Name of company (required)

    Country (required)

    Website

    If applicable -

    Order/Ref Number

    Date of order

    Item/Product Ordered

    Your Concerns (required)

    Have you paid any monies as yet?(required)

    YesNo

    If yes, please detail how much, by what method/s and the date/s you paid

    Please tick this box to consent to being contacted by KwikChex in relation to your enquiry, this may sometimes include news updates if relevant to your case (you may withdraw your consent at any time by using our remove consent form in the footer of our website)..Yes

    Timeshare

    KwikChex provides a free service specifically to timeshare owners and consumers via the Timeshare Task Force.  It includes related products such as Holiday Membership Clubs, Leisure Credits and Legal & Claims Services.

    To check a business or to report problems / get free assistance visit the Timeshare Business Check website.

    KwikChex check a business

    It’s better to be safe than sorry. Most consumers that come to KwikChex for help after they have been scammed tell us that they wished they had checked properly first.

    KwikChex provides consumers with the ideal way to do this – it is an inexpensive, comprehensive, and expert service that draws on over six years of experience investigating online information and businesses.

    If you are in any way unsure about a website, a business or even an advertisement that you have seen on one of the popular personal selling websites, then check with KwikChex first.

    CHECK A BUSINESS FORM







      We are collecting this data in order to provide assistance to you (if requested) and potentially to take action against rogue businesses. The only time we release data to third parties is to official enforcement authorities and the media, both in connection with taking such action, and only with your express permission.

      Please note this form is for non-timeshare companies (if you wish to check a timeshare related business please click on 'Timeshare Problems').

      Your Name (required)

      Your Email (required)

      Phone

      Town

      Country (required)

      Information about the company you wish to check.

      Name of company (required)

      Country (required)

      Website

      If applicable -

      Item/Product interested in

      Your Concerns (required)

      Have you paid any monies as yet?(required)

      YesNo

      If yes, please detail how much, by what method/s and the date/s you paid

      Please tick this box to consent to being contacted by KwikChex in relation to your enquiry, this may sometimes include news updates if relevant to your case (you may withdraw your consent at any time by using our remove consent form in the footer of our website).Yes

      Big purchase pre-checking

      If you are considering spending over £1000 or the equivalent in another currency on any service or product and are even a little unsure about the seller, KwikChex offers a more comprehensive service, which will delve deeper into the seller’s identity. This applies whether the seller is an individual or a business.

      We do charge a fee for this, which will be made available on request, as the costs do vary according to the type of product and where the seller may be located.

      This service is particularly useful when you are being asked to pay by bank transfer or cash – and even more so if  you are not able to see the product or validate the service because of the seller’s location.
      It includes, but is not restricted to:

      • Accommodation – both holiday and long-term rentals
      • Travel – offers on flights and holidays
      • Vehicles
      • Jewellery
      • Financial investments

       

      BIG PURCHASE PRE-CHECKING FORM







        We are collecting this data in order to provide assistance to you (if requested) and potentially to take action against rogue businesses. The only time we release data to third parties is to official enforcement authorities and the media, both in connection with taking such action, and only with your express permission.

        Your Name (required)

        Your Email (required)

        Phone

        Town

        Country (required)

        Information about the company you would like checked.

        Name of company (required)

        Country (required)

        Website

        Type of product or service (required)

        Make & model (if applicable)

        New or used? (if applicable)

        Name of seller/business (required)

        Name of person selling or representative of business

        Contact details of seller

        Details of where the product or service is on sale – if online, please provide a link (required)

        price / cost quoted (required)

        How was contact made with the seller? (If other please detail in concerns box)
        telephone cold callemailwebsiteadvertsocial mediaother

        Please use the box below to advise what reasons you may have for concern and (for example) what you may have been promised by the seller. (required)

        Please tick this box to consent to being contacted by KwikChex in relation to your enquiry, this may sometimes include news updates if relevant to your case (you may withdraw your consent at any time by using our remove consent form in the footer of our website).Yes

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