Service Terms/Refund Policy

KwikChex Membership

KwikChex membership is valid for 12 months from the date of  cleared payment of funds in payment of fees. Bespoke services are defined individually and separately and are agreed prior to commencement of services being provided by KwikChex Ltd.

KwikChex Conditions of Membership

KwikChex members must conform to acceptable reputable business standards and by becoming a member you agree to abide by the KwikChex Code of Ethics & Good Business Practice, please ensure you read this document before signing up.

Initial checks made on applicants will include (but are not limited to):

Confirmation of ownership
Compliance with statutory obligations, including aspects such as, but not limited to terms and conditions, privacy and data protection.
Ensuring that there has been no history of malware/viruses etc. distributed by your website or spamming activities (sending unsolicited, unwanted emails).
We will also carry out checks on indications of trading history and reputation.
Note: If any issues are discovered during the checking the process, applicants will be made aware of them and given the opportunity to respond/address them. In some cases our checks will reveal information that may be unknown to the applicants and which may have been the result of third party actions.

If after you have been given KwikChex accreditation there was evidence that your business was failing in maintaining standards or not abiding by the KwikChex Code of Ethics and Good Business Practice we have the right to suspend your membership pending further investigation and where applicable remedial action. No refund applies in this situation. We hope that you will appreciate that this condition is necessary in order to maintain the integrity of the KwikChex system and to protect members and consumers.

All KwikChex materials including logos, images and use of the KwikChex name remain the property of KwikChex Ltd at all times and cannot be used without the express permission of KwikChex Ltd. In certain circumstances KwikChex may request the removal of such materials from all sources where they may be displayed.

KwikChex Ltd reserves the right to cancel its Membership services at any time.

KwikChex Bespoke services

This includes (but is not limited to) Online defamation & fake reviews assistance, Online distortion correction,Consumer RADAR, Picagoodplace, HOP Hospitality Optimisation Programme, Restaurant QI and other Bespoke Services.

If an initial deposit is requested and paid, no refund will be given if the customer backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due; due to the close and constant communication between KwikChex Ltd and the customer during the design/consultation process, no refunds are issued for completed work.

KwikChex Ltd reserves the right to cancel its Bespoke services at any time.

Refund Policy / Cancellations

In compliance with trading laws and best practice, purchasers have the following rights of cancellation. 7 days right to cancel (after payment) – a full refund will be issued within 30 days. This applies to KwikChex Membership and its additional services.

After this time Membership refunds are offered under the following conditions:
If you have applied and paid for membership, but are deemed not to be a suitable business for membership (See Conditions of Membership)  you will receive a refund less an administration charge of £45 which covers the checking process that will have taken place. Refunds are always given in the manner in which the original purchase was paid.

KwikChex Ltd., will however, in keeping with its ethical policies review the circumstances and where appropriate,  may refund a part or all of the fees at its discretion.

As per the aforementioned KwikChex Ltd. Conditions of Membership, KwikChex reserves the right to cancel membership at any time for breaches of its membership conditions. If a customer / member contravenes KwikChex Ltd terms of service a refund will not be issued in the event of such a cancellation.

Your statutory rights are not affected by these terms and conditions.

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