KwikChex will once again be exhibiting at the Consumer Affairs & Trading Standards Conference, which takes place in Harrogate from 26-29th June. Come and find us at our exhibition stand C8. CTSI website
Credits: The Sun, by Kathryn Cain ‘CHINESE fraudsters operating a sophisticated “fake reader factory” have taken down travel website TripAdvisor’s page on the country’s top social media app.’ ‘Two years ago a Bournemouth-based online reputation management company cast specific doubt on the integrity of TripAdvisor’s Chinese operation. Chris Emmins, co-founder of KwikChex, found some “amazingly […]
Updated KwikChex member Proof of Quality Profile: Chalk Valley Burger Summary – Chalk Valley Burger Eat-in / take-out restaurant serving artisan burgers and hotdogs made from 100% grassfed beef, buffalo & lamb and pastured pork & poultry. Associated Websites www.chalkvalley.co.uk
New KwikChex member Proof of Quality Profile: Weymouth Beach B&B Summary – Weymouth Beach B&B Family run B&B on Weymouth’s beautiful seafront offering exclusively adult only fine bed and breakfast in warm, friendly & comfortable surroundings. Associated Websites www.weymouthbeachbandb.co.uk
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
New KwikChex member Proof of Quality Profile: VolunQuest Summary – VolunQuest A TEFL certification/Volunteer Travel agency in Quintana Roo, Mexico. Associated Websites www.volunquest.com
BBC Radio Humberside Online reviews, fake reviews, TripAdvisor – includes interview with Chris Emmins, KwikChex. Listen here – https://www.bbc.co.uk/programmes/p03ts6nc (From 45 minutes).
We searched for someone to help us resolve a TripAdvisor issue.....
We searched for someone to help us resolve a TripAdvisor issue years back when TripAdvisor refused to remedy the situation where a post attacked the physical stature of an employee. That is when we came across KwikChex. We made a call and actually talked to someone who assured us that I was in the right […]
I contacted Chris Emmins at KwikChex after I had heard him interviewed on BBC radio...
‘I contacted Chris Emmins at KwikChex after I had heard him interviewed on BBC radio. My company was in the process of being targeted by a former employee who had set about an extensive email and internet defamation campaign. I am no IT expert but with Chris’ expertise and guidance we were able to establish […]
‘We have found KwikChex to be extremely proficient in providing online investigation services, individual and corporate due diligence and liaison with regulators and the media. The services help us to protect our business reputation and enable us and our clients to make informed decisions. They respond rapidly and expertly and provide an invaluable resource.’ CL, […]
Updated KwikChex member Proof of Quality Profile: Chale Bay Farm Summary – Chale Bay Farm Award winning luxury guest house set on the Isle of Wight’s heritage coast with fabulous countryside and sea views. 8 spacious, modern en-suite rooms including two duplex family suites. Exceptional service and attention to detail. Associated Websites www.chalebayfarm.co.uk
Updated KwikChex member Proof of Quality Profile: King Charles Hotel Summary – King Charles Hotel Family run Hotel, Conference & Banqueting Associated Websites www.kingcharleshotel.co.uk
The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Relief UK. A complaint was filed with the Advertising Standards Authority (ASA) in October 2015. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages. The complaint challenged whether the […]
KwikChex assisted this consumer after they paid £1,000 to Monster Travel. “We would like to express our grateful thanks to KwikChex and staff member Mr Chris Emmins, for the help and understanding of our situation involving a Leisure Credits company. During a visit to the offices of the Leisure Credits company, we were asked to […]
The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a www.directresortsinternational.co.uk. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages. The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per […]
New KwikChex member Proof of Quality Profile: Riad 72 Summary – Riad 72 Boutique hotel in Marrakech Associated Websites www.riadliving.com
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: Telegraph By Hugh Morris TripAdvisor criticised after closed Tunisian terror hotel given top award The validity of TripAdvisor’s coveted Traveller’s Choice awards has been called into question after a 2016 recommendation was bestowed on the hotel in Tunisia where an Islamist terrorist attack left 30 British holidaymakers dead last summer. Chris Emmins from KwikChex, […]
KwikChex assisted this consumer with a Section 75 refund for payment paid to ITRA. “Thank you KwikChex for helping get my 88-year-old father’s money back. He was clearly taken advantage of and had been mis-sold services costing him nearly £5000. With advice from KwikChex, and the template letter they prepared for us, we were able […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
KwikChex assisted this consumer with with a Section 75 refund for a deposit made to Monster Travel. “I would recommend the advice KwikChex has given us. The timeshare resale scam which led us to losing a large amount of money, came to a wonderful conclusion today when our section 75 claim was granted and a […]
KwikChex assisted this consumer with a chargeback claim to Monster Travel. “I have just received a letter from Vanquis Bank regarding my claim over the transaction of £500 to Monster Travel. I was delighted to be informed that the chargeback was successful under the Visa Rules and Regulations and that further action is not needed […]
New KwikChex member Proof of Quality Profile: St Kilda Hotel Summary – St Kilda Hotel A 60 bedroom hotel in Llandudno, overlooking the North Wales coast Associated Websites www.stkilda.co.uk
Updated KwikChex member Proof of Quality Profile: Holiday Gems Ltd Summary – Holiday Gems Ltd A internet based Tour Operator who specialise in Short Haul and Long Haul destinations accross the globe. Associated Websites https://www.holidaygems.co.uk
Updated KwikChex member Proof of Quality Profile: Big Bear Resorts Inc Summary – Big Bear Resorts Inc Big Bear Resort on Kentucky Lake for fishing, boating and family vacation fun. Condos, townhouses, cottages or campground. Private beach and pool. Marina, bait and tackle, bass and crappie guide service. Associated Websites www.bigbearkentuckylake.com
Updated KwikChex member Proof of Quality Profile: Resort Development Organisation (RDO) Summary – Resort Development Organisation (RDO) RDO is the EuropeanTrade body for vacation ownership, emcompassing usage types such as timeshare, fractional ownership, destination clubs and condo hotels. Associated Websites www.RDO.org www.gotimeshare.org
Updated KwikChex member Proof of Quality Profile: Enduria Trav SL Summary – Enduria Trav SL Travel agency offering flights, excursions, hotel stays, car hire etc and accommodation in timeshare resorts. Associated Websites www.enduriatravel.com
Updated KwikChex member Proof of Quality Profile: SA Luxury Expeditions Summary – SA Luxury Expeditions We are a global team of travel professionals that focus on high quality, private trips to South America. Associated Websites www.saexpeditions.com
KwikChex assisted this consumer with a Section 75 refund for a deposit made to EZE Group. My mother and I have recently been involved with a timeshare exit company and paid a deposit to them, I got concerned about the amount of money they were charging and what we were paying it for. I sent […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Updated KwikChex member Proof of Quality Profile: The Olive Tree Brasserie Summary – The Olive Tree Brasserie We are a digital agency creating websites and all forms of online media and solutions. Associated Websites https://www.olivetreebrasserie.co.uk/
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
KwikChex in the capacity of its role leading the Timeshare Task Force, recently received a request for assistance from the Third Age Trust, a registered charity with over 360,000 members dedicated to promoting and assisting education for those no longer in full time employment through the U3A Movement. One of their members had responded to […]
Credits: Talk Radio Europe – Bill Padley show KwikChex feature in Talk Radio Europe radio programme about online reviews. Listen to full interview by clicking here
Updated KwikChex member Proof of Quality Profile: Le Clos des Arts Summary – Le Clos des Arts In a narrow street, in the area of Riad Zitoun Jdid, is located Riad le Clos des Arts: a charming Arab house renovated in pure Moresque style. Associated Websites www.leclosdesarts.com
A report has been published by the Direct Marketing Commission (DMC) which is highly critical of the businesses owned by Hollywood Marketing SLU. It recommends that Hollywood Marketing’s membership of the Direct Marketing Association (DMA) be terminated. The DMC carried out a lengthy investigation after being contacted by KwikChex, acting in our role leading the […]
KwikChex assisted this consumer with a Section 75 refund for a deposit made to Monster Travel / Hollywood Marketing SL. I cannot thank you all enough for all your help, work and kindness in what has been for us a hard lesson and learning curve. Time will tell if this is the last of it. […]
New KwikChex member Proof of Quality Profile: Food Tours of Rome Summary – Food Tours of Rome We Are the original Food Tours of Rome, we are proud of our 5 Star Rating. We were the first to start food and wine tours in Rome. Hundreds of online reviews are a valuable proof of our […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
KwikChex assisted this consumer with a Section 75 refund for a deposit and balance payment made to Intelligent Software Solutions SL (ISS). “Just to let you know that we received an email and telephone call confirming that the bank have offered us £9,026.69 in full and final settlement of the claim. We would like to […]
Credits: ABC News Australia Influential American travel website TripAdvisor is investigating claims Australia’s largest residential apartment developer is “cheating the system” by preventing guests at its luxury hotels from submitting negative reviews. Above excerpts and read the full article on www.abc.net.au
Credits: Which Undercover researchers from Which? Travel successfully posted a series of fake listings and reviews in a test of the popular site TripAdvisor. Above excerpts and read the full article on www.which.co.uk
KwikChex assisted this consumer with relinquishment of their timeshare. “I am more than pleased to be able to tell you that in April this year my request to surrender my ownership of the weeks I owned was accepted. Not only that, but they even refunded me to the tune of £1,062.60 for maintenance fees paid […]
Credits: Mail Online By: Tom Rawstorne Disturbing proof the online review that made you book your holiday may be FAKE: Investigation reveals an entire industry is dedicated to generating bogus appraisals for cash ‘If you want to give a good impression or mislead consumers into trusting you, the best way to do it is to […]
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Senegal Investment www.senegal-investment.co.uk (website down). The investigation by KwikChex challenged whether the claim “239% RETURN ON INVESTMENT OVER 5 YEARS” was misleading and could be substantiated. Since the website is no longer live and the claim can no longer be […]
Please Note: This is a provisional accreditation and is subject to completion of verification processes and compliance with our terms and conditions. Should any member of the public or customers of this business have any concerns that they wish to draw to our attention please contact us immediately. KwikChex Proof of Quality Accreditation is designed […]
Updated KwikChex member Proof of Quality Profile: The Dock Summary – The Dock With a great combination of great food and great coastal views. The Dock is a family run cafe and restaurant that’s perfect for everyone. Whether you are celebrating something special or just catching up with friends over coffee or cocktails we offer […]
KwikChex assisted this consumer with a refund from Realistix (Timeshare Business Check Profile). “Received my deposit back this morning so all is good in the world. Thank you so much for all your help. Without the exposure you gave them I doubt it would ever have happened.” Mr H, Oct-15 Note – no fees are […]
Updated KwikChex member Proof of Quality Profile: Diamond Resorts Summary – Diamond Resorts Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts […]
Updated KwikChex member Proof of Quality Profile: eShisha Club Summary – eShisha Club Our mission is to bring the best eShisha products to the UK public. Our goal is to establish a smoking club and share with our members approved ranges which taste great and can help aid the fight to quit smoking. Associated Websites […]
The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Solutions Ltd. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org/ which KwikChex manages. The investigation by KwikChex challenged whether the testimonials by “Steve”, Mrs P Swift, Vicky Tomgue and Mrs Wilson […]
Updated KwikChex member Proof of Quality Profile: Hanburys Fish & Chips, Torquay Summary – Hanburys Fish & Chips, Torquay Award winning fish and chips – Hanbury’s of Babbacombe has been serving fantastic fish and chips for 3 decades. Eating in the cosy, welcoming restaurant is a great choice for an evening out or enjoy the […]
We just wanted to thank you and all your colleagues at KwikChex for all your assistance with relinquishing the above time share. It is a great feeling to have finally disposed of the week, and I feel that without seeing the article in a national paper where you were shown as an organisation who was […]
The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Rapid Sale www.rapid-sale.co.uk. The investigation by KwikChex challenged whether the claim “Stop Repossession/Eviction – Cash in Bank in 7 Days ‘Guaranteed” was misleading and could be substantiated. Rapid Sale provided a statement from their solicitor confirming that, subject to obtaining redemption […]
KwikChex participates in Canadian Broadcasting Corporation (CBC) radio programme “Burned by Online Reviews”. KwikChex mentioned on CBC website – https://www.cbc.ca/radio/podcasts/ontario/ontario-today/ Link to podcast for CBC radio programme “Burned by Online Reviews” – https://podcast.cbc.ca/mp3/podcasts/ontariotoday_20150911_81823.mp3. KwikChex on between 25.54 and 34.44.
Please Note: This is a provisional accreditation and is subject to completion of verification processes and compliance with our terms and conditions. Should any member of the public or customers of this business have any concerns that they wish to draw to our attention please contact us immediately. KwikChex Proof of Quality Accreditation is designed […]
Updated KwikChex member Proof of Quality Profile: The Bubbles Factory Summary – The Bubbles Factory At The Bubbles Factory Indoor Soft Play and Cafe we are committed to providing an outstanding experience. Our *award winning state of the art, purpose built building and children’s play frames provide a stimulating, safe and satisfying experience for both […]
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Exclusive Weeks https://exclusiveweeks.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged the display of a countdown clock promotion which renewed and did not expire on […]
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Direct Resorts International https://directresortsinternational.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged whether testimonials on the www.directresortsinternational.co.uk website were genuine because the same testimonials were […]
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Rapid Sale trading as https://repossessionsos.co.uk/ (website down). The investigation by KwikChex challenged the claim on the Repossessions SOS website ”We sell house fast in just 48 hours! We buy any house” was misleading and questioned whether this could be substantiated. […]
KwikChex mention in Daily Telegraph article about fake online reviews: KwikChex, an online investigations body, said it had identified and exposed thousands of online fake reviews, both negative and positive. A spokesman said: “Whilst that exposure has pressured some reviews sites to invest more in fraud detection, there are still many problems on a vast […]
We would like to advise that the ASA recently contacted KwikChex with regard to a phrase we used on our website – “World-leading Online Reputation and Reassurance Services”. The ASA pointed out that: “The ASA and CAP view ‘leading’ claims as generally relating to market share, and for other meanings to be accepted (such as […]
Selltimesharetoday continues to flout advertising rules after an investigation found its claims to be misleading. The original complaint brought forward by the Timeshare Task Force…Timeshare Task Force uses a reputation management firm known as “KwikChex” to challenge adverts for timeshare exit services that it thinks is misleading. Above excerpts and read the full article on […]
The UK Advertising Standards Authority (ASA) annual report for 2014 clearly demonstrated that there are very justifiable concerns regarding misleading content in online /digital advertising and promotion. They reveal a 35% increase in complaints about online advertising. In 2014, the Internet overtook television for the first time as the most complained about medium, with 13,477 […]
I cannot thank you enough for all you have done and are doing for us. Words cannot express how grateful we are. Mr & Mrs L, Aug-15 Note – this relinquishment was achieved without any fees being applied by the developer / resort – and there are no fees whatsoever charged to consumers seeking help […]
KwikChex has been successfully working for some time with Trading Standards Officers in support of identifying and taking action against rogue businesses. This is particularly true within the holiday sector and even more so in terms in terms of timeshare and related products, where we lead the Timeshare Task Force, which is helping protect and […]
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sell Business Fast https://sellbusinessfast.co.uk (website now down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a statement on the Sell Business Fast website “We Buy Any […]
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sold Faster https://www.soldfaster.co.uk (website now down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a statement on the Sold Faster website “Get a guaranteed CASH offer […]
Updated KwikChex member Proof of Quality Profile: La Sultana Hotels Summary – La Sultana Hotels A luxury outdoor swimming pool and a spa with massages are offered at La Sultana Marrakech. It is a 10-minute walk from Jamaâ El Fna Square and features a rooftop terrace. Associated Websites www.lasultanahotels.com
Updated KwikChex member Proof of Quality Profile: Brownsea Island Ferries Summary – Brownsea Island Ferries Brownsea Island Ferries are a part of local history. The famous yellow boats that operate from Poole have been delighting holidaymakers, special interest groups and local people for over 100 years. Associated Websites www.brownseaislandferries.com
New KwikChex member Proof of Quality Profile: Iris Restaurant Summary – Iris Restaurant Situated in the heart of Wakefield, Iris is a small independently run restaurant serving seasonal local food. Associated Websites www.iris-restaurant.com
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare https://www.loveallinclusive.com The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged that references made on the Love All Inclusive website regarding affiliations and memberships with […]
In addition to the pure nuisance factor, many scams commence with an unsolicited call. Using the new Which? resource will help ensure that reports are sent to the appropriate regulators. The complaint form is on the Which? website
Credits: Daily Mail By: Sarah Bridge Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless […]
KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]
A study by KwikChex has shown that loss of reputation caused by association with gastro-intestinal illness comes at a huge price – whether the accusations are true or false. The worst hit you can take as a hospitality business owner is when there is news and online content that says you have made your customers […]
BBC Radio 5 Live Breakfast Show Fake online customer reviews – includes interview with Chris Emmins, KwikChex. Above excerpts and read the full article on – www.bbc.co.uk From 1hr 56m Other BBC stories featuring KwikChex – Click here
BBC Radio London Breakfast Show Fake online customer reviews – includes interview with Chris Emmins, KwikChex. Above excerpts and read the full article on – www.bbc.co.uk From 2hr 20m Other BBC stories featuring KwikChex – Click here
BBC Show – Victoria Derbyshire Angus Crawford investigates fake online customer reviews – includes interview with Chris Emmins, KwikChex. Above excerpts and read the full article on – www.bbc.co.uk From 52.40 Other BBC stories featuring KwikChex – Click here
Bournemouth Echo By: Steven Smith, Chief Reporter THE latest investigation into a convicted conman from Bournemouth is at “an advanced stage” – but Trading Standards officers face not being able to bring a prosecution because of the cost. Kwikchex, a Bournemouth-based firm that manages a website advising consumers regarding businesses that operate in the timeshare […]
BBC coverage of release of a report by the UK Competition & Markets Authority on Online Reviews. KwikChex were one of the key participants in the CMA investigation. KwikChex is now in the process of launching a comprehensive, verifiable resource to solve the problems caused to consumers and businesses by fake reviews. The resource is […]
KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]
Updated KwikChex member Proof of Quality Profile: Chalk Valley Burger Summary – Chalk Valley Burger Eat-in / take-out restaurant serving artisan burgers and hotdogs made from 100% grassfed beef, buffalo & lamb and pastured pork & poultry. Associated Websites www.chalkvalley.co.uk
Updated KwikChex member Proof of Quality Profile: Kangaroo Cafe Tours Summary – Kangaroo Cafe Tours Since 1994, the Aussie based, Griswald’s Vietnamese Vacations ™ & our REAL Kangaroo Café ™ offices in Ha Noi has specialised in genuine small group travel and tours for singles, couples, small groups and families in Viet Nam. We have […]
Global issues need global solutions – and for 5 years, KwikChex has been helping businesses and consumers from all over the world. That’s meant using several languages (our employees and consultants are very much multi-national too) and an understanding of relevant laws in many jurisdictions). Here’s a list of where our client locations so far […]
KwikChex probably gets more recognition for helping businesses in the hotel and restaurant sectors than any other – but we have assisted an extraordinary range of businesses that have been attacked with fake and malicious reviews. Here are a few of the types of business we have helped. Lawyers – yes, even qualified lawyers come […]
You are definitely the REAL BEST! The false review has been deleted. When in trouble.. as said many times..good having such reliable expert friends to give a help as you do. Huge thanks. OB, May-15 For more testimonials click here
Credits: Daily Mail By: Sarah Bridge Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless […]
Updated KwikChex member Proof of Quality Profile: Club Leisure Group (Pty) Ltd Summary – Club Leisure Group (Pty) Ltd We are on a journey to build successful long term relationships with our members, partners and staff. Join our voyage and experience loyalty year after year. Associated Websites www.clubleisure.co.za
Updated KwikChex member Proof of Quality Profile: (TLBE Ltd) The London Bridge Experience Summary – (TLBE Ltd) The London Bridge Experience Voted the UK’s Number 1 Scare Attraction for four years running. The London Bridge Experience is a fun and interactive tour through the arches of London Bridge exploring the history of the local area […]
Updated KwikChex member Proof of Quality Profile: Blue Lagoon Summary – Blue Lagoon Blue Lagoon Holiday Cottages offer a select range of premium hand-picked self-catering Holiday Cottages in Derbyshire, The Peak District, The Cotswolds, Anglesey and Abersoch. Associated Websites www.bluelagoon.co.uk
Updated KwikChex member Proof of Quality Profile: Chale Bay Farm Summary – Chale Bay Farm Award winning luxury guest house set on the Isle of Wight’s heritage coast with fabulous countryside and sea views. 8 spacious, modern en-suite rooms including two duplex family suites. Exceptional service and attention to detail. Associated Websites www.chalebayfarm.co.uk
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding CRP Properties https://www.crpproperties.co.uk/ (Website down) The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged a client testimonial on the CRP Properties website by connected company CP Berry […]
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Pennington McClane https://www.penningtonmcclaneassociates.co.uk/ (Website down). The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged the following statements on the Pennington McClane website: “We are an experienced, internationally […]
The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Sell Your Timeshare Now https://www.sellyourtimesharenow.co.uk/. The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. This challenged the following statements on the Sell Your Timeshare Now website: “We are a […]
With the permission of the consumers that contact KwikChex and in particular those that do so via the Timeshare Task Force and Timeshare Business Check resources, we are now going to provide access to information on every case we receive to the relevant authorities. Organisations such as the European Consumer Centre, (The ECC network), UK […]
KwikChex recently attended a meeting with the UK Competition & Markets Authority (CMA) in London in response to a request to assist the CMA’s fact-finding initiative concerning online reviews. The meeting and subsequent follow-up covered a wide spectrum, including identifying businesses that use fake good reviews to deceive consumers and the impact of fake bad […]
Today I received a letter officially terminating my membership. I believe that this has been achieved mainly due to your invaluable input for which I thank you profusely. Mr R, May-15 Note – this relinquishment was achieved without any fees being applied by the developer / resort – and there are no fees whatsoever charged […]
New KwikChex member Proof of Quality Profile: Spagó, Lancashire Summary – Spagó, Lancashire Ristorante Caffé & Cicchetti. Associated Websites Spagó Java Cafe Bistro & Wine Bar
KwikChex receives and acts upon many reports, concerns and complaints from people from all over the world. In many cases, our investigations reveal criminal behaviour and severe threats to consumers. We gather evidence on these and ensure that they are reported to the correct authorities and whenever necessary we provide further support for prosecutions. But […]
Updated KwikChex member Proof of Quality Profile: Pen-y-Bont Hotel Summary – Pen-y-Bont Hotel A 16th century lakeside hotel offering 2 bars, 2 restaurants, a patio and glorious beer garden. Situated on the bridge at the southern tip of Tal-y-llyn Lake we command this unique and majestic view that can only be seen from our beer […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
“YOU ARE THE BEST!! Huge thanks! All is said in the title.. both reviews have been cancelled; Thanks again for your great and very efficient support and so good to have such reliable and efficient friends as you especially when in trouble.” OB, Apr-15 For more testimonials click here
Updated KwikChex member Proof of Quality Profile: Northern Light Balloon Expeditions Summary – Northern Light Balloon Expeditions Under original ownership and FAA certified since 1974. Associated Websites www.northernlightballoon.com
The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare/. The complaint includes the Swedish version of the site Slapp Din Timeshare The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force https://www.timesharetaskforce.org/ which KwikChex manages. The complaint challenged whether reviews on […]
Credits: Skift By: Marisa Garcia Skift.com refers to the KwikChex ASA complaint regarding Skytrax in it’s evaluation of Airline and Airport Awards Above excerpts and read the full article on www.skift.com
Updated KwikChex member Proof of Quality Profile: King Charles Hotel Summary – King Charles Hotel Family run Hotel, Conference & Banqueting Associated Websites www.kingcharleshotel.co.uk
Updated KwikChex member Proof of Quality Profile: Riad Al Massarah Summary – Riad Al Massarah Small guest house in the old medina of Marrakech. Committed to a high level of customer service, and run on sustainable principles. Associated Websites www.riadalmassarah.com
Credits: The Independent By: Chris Green Chris Emmins, co-founder of the online reputation management firm KwikChex, said customers who received legal letters should try not to panic. “For consumers that have genuine cause for complaint, they should not be intimidated by such threats,” he said. Above excerpts and read the full article on www.independent.co.uk
Credits: Telegraph Travel By: Oliver Smith Guest at a Scottish b&b says he had a brick thrown at his window and awoke to find the owner in bed with him – surely this crude review can’t be genuine? Above excerpts and read the full article on www.telegraph.co.uk
New KwikChex member Proof of Quality Profile: Riad Kniza Summary – Riad Kniza Dating from the 18th century, Riad Kniza is a small, luxury “Hotel de Charme” in the heart of the old Médina of Marrakech, completely restored by Haj Mohamed Bouskri using traditional materials and artisans to recreate an authentic Moroccan experience as in […]
Please Note: This is a provisional accreditation and is subject to completion of verification processes and compliance with our terms and conditions. Should any member of the public or customers of this business have any concerns that they wish to draw to our attention please contact us immediately. KwikChex Proof of Quality Accreditation is designed […]
Credits: CBS Money Watch By: Aimee Picchi Yelp is suing the operator of several websites that promise to deliver positive reviews for local businesses seeking to boost their scores. Above excerpts and read the full article on www.cbsnews.com
Credits: Above the Law By: Matthew Adams Online posts often enjoy an anonymity that lures people into a false sense of security. Coupled with the inherently impersonal nature of the internet, the impact from user generated online content can be devastating to a business. A word of caution is due to the unscrupulous business that […]
Updated KwikChex member Proof of Quality Profile: CLC World Resorts & Hotels Summary – CLC World Resorts & Hotels CLC World Resorts & Hotels brings you over 28 years’ experience in creating unforgettable holidays across the world. Associated Websites www.clcworld.com
New KwikChex member Proof of Quality Profile: Kelly’s Bakery Summary – Kelly’s Bakery Family bakery and delicatessen in business over 60 years.
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
New KwikChex member Proof of Quality Profile: Trattoria La Casa Summary – Trattoria La Casa Italian restaurant Associated Websites www.lacasarestaurant.co.uk
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource Please Note: This is a provisional accreditation and is subject […]
Updated KwikChex member Proof of Quality Profile: Enduria Trav SL Summary – Enduria Trav SL Travel agency offering flights, excursions, hotel stays, car hire etc and accommodation in timeshare resorts. Associated Websites www.enduriatravel.com
Further to an exchange of emails between KwikChex and the Timeshare Consumers Association (TCA) regarding International Timeshare Refund Action (ITRA). https://www.timeshareconsumerassociation.org.uk/2014/11/28/itra/ Contained within this article are the following statements: “ITRA is the most successful company who actions claims against the timeshare industry and who act on behalf of consumers against resorts.” “we have not had […]
The TCA unequivocally apologies to Mr Emmins (KwikChex) This apology refers to one of a number of articles we have contacted the TCA about. We have provided verified information which indicates that content on the TCA website is inaccurate and in some cases is likely to be potentially harmful to consumers. The TCA have responded, […]
Updated KwikChex member Proof of Quality Profile: Resort Development Organisation (RDO) Summary – Resort Development Organisation (RDO) RDO is the EuropeanTrade body for vacation ownership, emcompassing usage types such as timeshare, fractional ownership, destination clubs and condo hotels. Associated Websites www.RDO.org
Credits: The Guardian By: Will Coldwell TripAdvisor’s fraught relationship with the travel industry. Mention of KwikChex’s group action against TripAdvisor over reviews believed unfair and damaging to businesses. Also investigation launched by the Advertising Standards Authority (ASA) in 2011 into TripAdvisor after KwikChex filed a complaint on behalf of business owners upset at what they […]
Updated KwikChex member Proof of Quality Profile: Big Bear Resorts Inc Summary – Big Bear Resorts Inc Big Bear Resort on Kentucky Lake for fishing, boating and family vacation fun. Condos, townhouses, cottages or campground. Private beach and pool. Marina, bait and tackle, bass and crappie guide service. Associated Websites www.bigbearkentuckylake.com
Updated KwikChex member Proof of Quality Profile: Le Clos des Arts Summary – Le Clos des Arts In a narrow street, in the area of Riad Zitoun Jdid, is located Riad le Clos des Arts: a charming Arab house renovated in pure Moresque style. Associated Websites www.leclosdesarts.com
New KwikChex member Proof of Quality Profile: The Dock Summary – The Dock With a great combination of great food and great coastal views. The Dock is a family run cafe and restaurant that’s perfect for everyone. Whether you are celebrating something special or just catching up with friends over coffee or cocktails we offer […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: Energy Assessor Magazine KwikChex mentioned in this consumer warning regarding an 2012 investigation. Above excerpts and read the full article on www.energyassessormagazine.com
Updated KwikChex member Proof of Quality Profile: StarSki Chalets Ltd Summary – StarSki Chalets Providing winter ski holidays in Morzine, France. Associated Websites www.starskichalets.com
Updated KwikChex member Proof of Quality Profile: Hanburys Fish & Chips, Torquay Summary – Hanburys Fish & Chips, Torquay Award winning fish and chips – Hanbury’s of Babbacombe has been serving fantastic fish and chips for 3 decades. Eating in the cosy, welcoming restaurant is a great choice for an evening out or enjoy the […]
New KwikChex member Proof of Quality Profile: eShisha Club Summary – eShisha Club Our mission is to bring the best eShisha products to the UK public. Our goal is to establish a smoking club and share with our members approved ranges which taste great and can help aid the fight to quit smoking. Associated Websites […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: CBS Baltimore / The Daily Record By: Lauren Kirkwood Widespread collection of personal data online frequently prompts debate about privacy, but there is one group of people that has largely managed to remain behind a wall of anonymity, says Danielle Citron: perpetrators of online threats and harassment. Above excerpts and read the full article […]
Credits: Financial Mail on Sunday By: Sarah Bridge Another great report about KwikChex in the Sunday Mail. Further information available on our website www.timesharetaskforce.org Above excerpts and read the full article on www.thisismoney.co.uk
Updated KwikChex member Proof of Quality Profile: Diamond Resorts Summary – Diamond Resorts Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts […]
Updated KwikChex member Proof of Quality Profile: The Bubbles Factory Summary – The Bubbles Factory At The Bubbles Factory Indoor Soft Play and Cafe we are committed to providing an outstanding experience. Our *award winning state of the art, purpose built building and children’s play frames provide a stimulating, safe and satisfying experience for both […]
Credits: BBC News A British labour activist, Andy Hall has been charged with criminal defamation in Thailand. The use of criminal laws to attempt to silence and punish those involved in publishing matters of public interest is open to extreme abuse. KwikChex calls on the Thai authorities to at least suspend the case – and […]
Credits: Uproxx Web Culture By: Andy Issac Most of our coverage of online reviews has a very serious element – businesses being destroyed by bad fake reviews, rogue businesses planting fake good reviews etc. But this one is in a somewhat lighter note – the story of a ‘reviewer’ that has an unique way of […]
Credits: Mail on Sunday By: Sarah Bridge Fears of bigger bills for timeshare owners stall EU’s war on rogue firms * Many timeshare owners now desperate to quit unwanted properties * Some contracts continue after death, with costs passing to children * EU plan to clean up industry on hold after claims it might make […]
New KwikChex member Proof of Quality Profile: Spagó, Lancashire Summary – Spagó, Lancashire Ristorante Caffé & Cicchetti. Associated Websites Spagó Java Cafe Bistro & Wine Bar
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Google has announced that it is abandoning it’s ‘real name’ policy for Google+, which affects Google Reviews and YouTube usage. Coverage in the Guardian: https://www.theguardian.com/technology/2014/jul/16/youtube-trolls-google-real-name-commenter-policy In truth, it was a minor attempt anyway at trying to tackle malice and lies, because Google didn’t authenticate the ‘real names’ anyway – but at a time when review […]
Updated KwikChex member Proof of Quality Profile: Brownsea Island Ferries Summary – Brownsea Island Ferries Brownsea Island Ferries are a part of local history. The famous yellow boats that operate from Poole have been delighting holidaymakers, special interest groups and local people for over 100 years. Associated Websites www.brownseaislandferries.com
New KwikChex member Proof of Quality Profile: La Sultana Hotels Summary – La Sultana Hotels A luxury outdoor swimming pool and a spa with massages are offered at La Sultana Marrakech. It is a 10-minute walk from Jamaâ El Fna Square and features a rooftop terrace. Associated Websites https://lasultanahotels.com/marrakech https://lasultanahotels.com/oualidia
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Update: The “Right to be Forgotten” absurdity continues https://www.bbc.com/news/technology-28157607 Original Blog: Robert Peston, the BBC Economics Editor reports on the BBC website how an article he wrote on his blog in 2007 is to be blocked in searches by Google on the basis of the ‘Right to be Forgotten ruling by the European Court of […]
Robert Peston, the BBC Economics Editor reports on the BBC website how an article he wrote on his blog in 2007 is to be blocked in searches by Google on the basis of the ‘Right to be Forgotten ruling by the European Court of Justice. If correct (he has apparently had notification from Google) and […]
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KwikChex member Proof of Quality Profile: Kangaroo Cafe Tours, Vietnam Kangaroo Cafe Tours, Vietnam – Customer Reviews —————————————————————————————————————- Hi Adam and Clare, We hope you had a great Christmas and New Year. We have returned of course from our holiday, and it was amazingly good. Our friends Di and Rob who were first timers, […]
New KwikChex member Proof of Quality Profile: Griswald’s Vietnamese Vacations Summary – Griswald’s Vietnamese Vacations Since 1994, the Aussie based, Griswald’s Vietnamese Vacations ™ & our REAL Kangaroo Café ™ offices in Ha Noi has specialised in genuine small group travel and tours for singles, couples, small groups and families in Viet Nam. We have […]
KwikChex discusses the laws concerning outdated and irrelevant online reviews on BBC Radio 4 programme You & Yours. KwikChex is taking a number of new actions following recent rulings and changes in the laws, including applications under the Right to be Forgotten principles and defamation. We are also pursuing an international ethical campaign to improve […]
New KwikChex member Proof of Quality Profile: Kangaroo Cafe Tours Summary – Kangaroo Cafe Tours Since 1994, the Aussie based, Griswald’s Vietnamese Vacations ™ & our REAL Kangaroo Café ™ offices in Ha Noi has specialised in genuine small group travel and tours for singles, couples, small groups and families in Viet Nam. We have […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
The recent ruling by the European Court of Justice in which Google were held responsible for the effect of links containing unwelcome information about an individual and were ordered to remove the links has sparked great debate – but this is just the beginning of potential legal issues affecting many Internet companies – and potentially […]
Credits: Phuket Gazette By: Bill Barnett Another interesting site, KwikChex, is seizing an opportunity to lead the space in online reputation and internet defamation. Here, proof of quality is meant to assure customers that what they read online is credible and real. Above excerpts and read the full article on www.phuketgazette.net
L’annuncio che l’Autorità Italiana garante della Concorrenza e del Mercato stia indagando sulle recensioni false di TripAdvisor è l’ultimo di un numero crescente di iniziative legali che cercano di garantire correttezza e la precisione nelle informazioni fornite ai consumatori. Le autorità di tutto il mondo stanno riconoscendo che le imprese di siti web che trasportano […]
The announcement that the Italian Competition Authority are investigating TripAdvisor over fake reviews is the latest in a growing number of legal initiatives that seek to ensure fair play and accuracy in information being provided to consumers. Authorities around the world are recognising that website businesses carrying reviews and complaints are hugely influential when it […]
As predicted, moves to use the supposed ‘Right to be Forgotten’ ruling made by the European Court of Justice to remove personal and unwanted search results have started. The BBC have reported that amongst the new requests are applications from a paedophile, an ex politician and a doctor wanting to remove negative reviews […]
Updated KwikChex member Proof of Quality Profile: Java Cafe Bistro & Wine Bar Summary – Java Cafe Bistro & Wine Bar We are a cafe bistro & wine bar serving food from 9am till 10pm and we also serve drinks till 1am 7 days a week.
New KwikChex member Proof of Quality Profile: Chalk Valley Summary – Chalk Valley Eat-in / take-out restaurant serving artisan burgers and hotdogs made from 100% grassfed beef, buffalo & lamb and pastured pork & poultry. Associated Websites www.chalkvalley.co.uk
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Google held responsible by the European Court of Justice for links to online content considered ‘irrelevant’ and harmful to individuals. Much has been made of the ruling by the European Court of Justice against Google, which obliges them to ensure that there are no links to past ‘irrelevant’ personal data concerning a Spanish individual. Most […]
Updated KwikChex member Proof of Quality Profile: Club Leisure Group Summary – Club Leisure Group We are on a journey to build successful long term relationships with our members, partners and staff. Join our voyage and experience loyalty year after year. Associated Websites www.clubleisure.co.za
Credits: Saint Peters Blog By: Rick Outzen ‘A Philadelphia judge has ordered the owners of Philly.com to disclose the identity of a person who posted a comment online calling the plaintiff a pedophile.’ Above excerpts and read the full article on www.saintpetersblog.com
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
As reported in the international media, investigations by KwikChex regarding the effectiveness of review fraud detection have led to the exposure of a major flaw in the TripAdvisor systems. The abuse was carried out using the daodao.com site – TripAdvisor’s site in China. Just a handful of ‘reviewers’ were responsible – posting an extraordinary number […]
Updated KwikChex Partner Profile: Heather Nesbitt Ltd Summary – Heather Nesbitt Ltd We provide professional investigative and legal support services. We are dedicated to getting a result and providing excellent service to you, the client. Associated Websites www.heathernesbittltd.co.uk
Updated KwikChex member Proof of Quality Profile: Riad Al Massarah Summary – Riad Al Massarah Small guest house in the old medina of Marrakech. Committed to a high level of customer service, and run on sustainable principles. Associated Websites www.riadalmassarah.com
Updated KwikChex member Proof of Quality Profile: King Charles Hotel Summary – King Charles Hotel Family run Hotel, Conference & Banqueting Associated Websites www.kingcharleshotel.co.uk
Updated KwikChex member Proof of Quality Profile: Northern Light Balloon Expeditions Summary – Northern Light Balloon Expeditions Under original ownership and FAA certified since 1974. Associated Websites www.northernlightballoon.com
Credits: Travel Mole TripAdvisor has removed at least 10,000 reviews from its Chinese website daodao following complaints that they were fake. Online reputation management company KwikChex is now calling for the site to be suspended until a “very thorough audit” can take place and new systems installed to better detect fraud. It claimed that the […]
Credits: Tnooz By: Karthick Prabu Daodao, the local imprint of TripAdvisor in China, is the subject of an investigation after a damning report into the validity of its reviews. The report by KwikChex, the UK-based online reputation management company which has been a ongoing thorn in the side of the user review service for years, […]
Credits: The Sydney Morning Herald By: Jolyon Attwooll The authenticity of TripAdvisor reviews is under the spotlight again after new research revealed thousands of suspect postings on the Chinese version of the website. The study, carried out by Kwikchex, an “online reputation management” company that has been a regular critic of TripAdvisor, uncovered what it […]
Credits: The Telegraph By: Jolyon Attwooll New research has highlighted thousands of suspect reviews on the Chinese domain of TripAdvisor The authenticity of TripAdvisor reviews is under the spotlight again after new research revealed thousands of suspect postings on the Chinese version of the website. The study, carried out by Kwikchex, an “online reputation management” […]
New KwikChex member Proof of Quality Profile: Chale Bay Farm Summary – Chale Bay Farm Award winning luxury guest house set on the Isle of Wight’s heritage coast with fabulous countryside and sea views. 8 spacious, modern en-suite rooms including two duplex family suites. Exceptional service and attention to detail. Associated Websites www.chalebayfarm.co.uk
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Updated KwikChex member Proof of Quality Profile: Riad Dar Najat Summary – Riad Dar Najat “Coolest boutique riad in Marrakech” The perfect romantic guest house with a unique atmosphere! The riad is located just 5 minutes from Jemaâ el Fna. Our boutique hotel Dar Najat is a special place to stay in Marrakech, an oasis […]
Updated KwikChex member Proof of Quality Profile: Blue Lagoon Summary – Blue Lagoon Blue Lagoon Holiday Cottages offer a select range of premium hand-picked self-catering Holiday Cottages in Derbyshire, The Peak District, The Cotswolds, Anglesey and Abersoch. Associated Websites www.bluelagoon.co.uk
Updated KwikChex member Proof of Quality Profile: (TLBE Ltd) The London Bridge Experience Summary – (TLBE Ltd) The London Bridge Experience Voted the UK’s Number 1 Scare Attraction for four years running. The London Bridge Experience is a fun and interactive tour through the arches of London Bridge exploring the history of the local area […]
Updated KwikChex member Proof of Quality Profile: CLC World Resorts & Hotels Summary – CLC World Resorts & Hotels CLC World Resorts & Hotels brings you over 28 years’ experience in creating unforgettable holidays across the world. Associated Websites www.clcworld.com
Updated KwikChex member Proof of Quality Profile: HyperOIS Online Internet Services LLC Summary – HyperOIS Online Internet Services LLC Whether you are a dedicated server veteran simply after the most server for the best price, or, someone looking for help moving up from a reseller account to your first dedicated server; we have a solution […]
Updated KwikChex member Proof of Quality Profile: Silverpoint Vacations SL Summary – Silverpoint Vacations SL The Silverpoint Vacation Club is a points-based holiday system that gives its members unrivalled choice, flexibility and quality. Associated Websites www.vacationclub.silverpoint.com
Since June 2012, KwikChex has provided a resolutions service that enabled customers of Simply Electronics with complaints to raise their issues with KwikChex – a form of ‘complaint escalation’ Throughout that time, (with the exception of one case which was more complex) all cases have been resolved with either the goods being delivered, a replacement […]
Credits: PR Web The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in quality and integrity. The Timeshare […]
Credits: PR Web The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in quality and integrity. The Timeshare […]
Credits: This is Money, By: Sarah Bridge The battered timeshare industry has set up its own regulator in a desperate attempt to tackle organised criminals defrauding customers, and to restore a reputation left in tatters by a string of scandals. The latest spate of fraud aims not to sell new holiday timeshares but to sting […]
Credits: This is Money By: Sarah Bride The battered timeshare industry has set up its own regulator in a desperate attempt to tackle organised criminals defrauding customers, and to restore a reputation left in tatters by a string of scandals. The latest spate of fraud aims not to sell new holiday timeshares but to sting […]
KwikChex is coordinating a new European Timeshare Task Force designed to help consumers and drive quality and integrity. KwikChex is the principal coordinator in a new initiative designed to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers. The initiative also marks the start of a new era reflecting the great strides […]
This business is no longer a KwikChex member
Updated KwikChex member Proof of Quality Profile: Resort Development Organisation (RDO) Summary – Resort Development Organisation (RDO) RDO is the EuropeanTrade body for vacation ownership, emcompassing usage types such as timeshare, fractional ownership, destination clubs and condo hotels. Associated Websites www.RDO.org
Credits: RDO (Resort Development Organisation) By: Chief Executive Blog With apologies to Jamie Cullum who wrote the lyrics for the song “What a difference a day makes”. This song title came into my head after Chris Emmins (Kwikchex) and I had made a presentation to the staff of the UK and Scandinavian European Consumer Centres […]
New KwikChex member Proof of Quality Profile: Prestige Resin Driveways Summary – Prestige Resin Driveways Prestige Resin Driveways specialise in the installation of resin bound driveways, paths and patios. We pride ourselves on the standard of workmanship and customer satisfaction. Associated Websites www.prestigeresindriveways.co.uk
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
New KwikChex member Proof of Quality Profile: Enduria Trav SL Summary – Enduria Trav SL Travel agency offering flights, excursions, hotel stays, car hire etc and accommodation in timeshare resorts. Associated Websites www.enduriatrav.com (Under construction)
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Updated KwikChex member Proof of Quality Profile: Big Bear Resorts Inc Summary – Big Bear Resorts Inc Big Bear Resort on Kentucky Lake for fishing, boating and family vacation fun. Condos, townhouses, cottages or campground. Private beach and pool. Marina, bait and tackle, bass and crappie guide service. Associated Websites www.bigbearkentuckylake.com
Updated KwikChex member Proof of Quality Profile: Le Clos des Arts Summary – Le Clos des Arts In a narrow street, in the area of Riad Zitoun Jdid, is located Riad le Clos des Arts: a charming Arab house renovated in pure Moresque style. Associated Websites www.leclosdesarts.com
New KwikChex member Proof of Quality Profile: Diamond Resorts (Europe) Ltd Summary – Diamond Resorts (Europe) Ltd Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations […]
Updated KwikChex member Proof of Quality Profile: PR UK Sales Ltd Summary – Greenwood Serviced Apartments Greenwood Serviced Apartments provides expert temporary accommodation services in London and across the UK. All of our accommodation can be rented for a few weeks, months or years at amazing value. Our residences are also ideal for vacations and […]
Credits: The Telegraph By: Natalie Paris ‘Reservations have been raised regarding TripAdvisor’s policy of erasing old reviews following a hotel’s renovation.’ ‘Reviews are only helpful if they have been written recently anyway, online investigation authentication service KwikChex argued this week.’ “KwikChex firmly believes that reviews over two years old on the TripAdvisor site serve no […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
New KwikChex member Proof of Quality Profile: Nauti Nymph Powerboat Rentals Summary – Nauti Nymph Powerboat Rentals, St Thomas Design your personal itinerary and explore the beauty of boating through all the US and British Virgin Islands, away from the crowd, at your own pace. Experience a Caribbean very few are privileged to know. Associated […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource Please Note: This is a provisional accreditation and is subject […]
An abundance of media coverage on how tweets could alert people to food poisoning risk has sparked great concerns within the worldwide hospitality sector. (See links to news articles below) Owners of restaurants and hotels have been contacting KwikChex for advice as we are currently already in the process of taking action on the huge […]
Updated KwikChex member Proof of Quality Profile: StarSki Chalets Ltd Summary – StarSki Chalets Ltd Providing winter ski holidays in Morzine, France. Associated Websites www.starskichalets.com
Updated KwikChex member Proof of Quality Profile: Hanbury’s Licensed Fish Restaurant & Takeaway Ltd, Devon Summary – Hanbury’s Licensed Fish Restaurant & Takeaway Ltd, Devon Award winning fish and chips – Hanbury’s of Babbacombe has been serving fantastic fish and chips for 3 decades. Eating in the cosy, welcoming restaurant is a great choice for […]
Credits: Halifax Courier ‘A Halifax businessman is at loggerheads with TripAdvisor after his restaurant rating slumped from from top spot to 122nd out of 136. TripAdvisor removed 280 reviews after its fraud detection systems indicated suspicious activity. But, Ziggy Hussain who runs Ziggy’s Spice House, said the huge growth in popularity is down to him […]
Updated KwikChex member Proof of Quality Profile: The Bubbles Factory (Indoor Soft Play and Cafe) Summary – The Bubbles Factory (Indoor Soft Play and Cafe) At The Bubbles Factory Indoor Soft Play and Cafe we are committed to providing an outstanding experience. Our *award winning state of the art, purpose built building and children’s play […]
Credits: Mail Online, By: Mark Palmer ‘Fake reviews are only one issue. Just as serious is the way Trip- Advisor drags its feet over removing old reviews when a business has changed hands or undergone refurbishment. Victims of this include Maria and James Church — the mother and stepfather of singer Charlotte Church — who […]
Credits: Mail Online, By: Mark Palmer ‘But critics say the website is quicker to dispute reviews that are over-positive than those that are particularly negative. The story of Ziggy Hussain, who owns an Indian restaurant in Halifax called Ziggy’s Spice House, is instructive. After receiving excellent reviews, more than 250 were deleted by TripAdvisor because […]
Credits: Mail Online, By: Mark Palmer ‘By sharing all your experiences, you’re helping other travellers make better choices and plan their dream trips. That’s what you are told before posting a review of a hotel or restaurant on the website TripAdvisor. But better choices and dream trips don’t always come into it. You might just […]
Silverpoint Testimonials Club Paradiso See testimonials/reviews from Silverpoint members about their Club Paradiso experiences. https://www.youtube.com/watch?v=rLOkV2MT9W4 https://www.youtube.com/watch?v=FWQRS9Lcryc Silverpoint Testimonials Tenerife See testimonials/reviews from Silverpoint customers about their experiences on a Silverpoint Promotional Holiday. All of these people stayed in one of Silverpoint’s luxury resorts in Playa de las Americas or Los Cristianos in Tenerife. https://www.youtube.com/watch?v=A79r1_tJQjs
Credits: news.com.au ‘A BEAUTIFULLY restored boat serving Michelin-starred food. Divers on hand to catch any fish on the menu. Countless reviews describing the cooking as ‘simply divine’. This restaurant sounds too good to be true. Trouble is, it was. Because when dozens of foodies headed to Oscar’s to sample the ‘mind-blowing’ food after reading its […]
Credits: Fox News ‘Fake reviews of a restaurant named Oscar’s, billed as having “Michelin-starred food,” reportedly had diners looking for the eatery in an alley filled with garbage cans.’ ‘“The listing featured over-the-top reviews for a fake business, but it went undetected for more than two months,” Chris Emmins, co-founder of the online reputation management […]
Credits: Yahoo News UK & Ireland ‘The TripAdvisor profile for Oscar’s boasted that staff in diving gear would swim down to catch whatever fish the customer wanted’ ‘It was billed as one of the best places to eat in Britain with “amazing” and “mind blowing” Michelin-starred food on offer. And its setting sounded especially magical: […]
Credits: The Telegraph By: Victoria Ward ‘Its “mind-blowing” food was said to rival the best in the world while its romantic setting in the hull of a ship left awestruck diners raving about the experience.’ ‘With staff dressed in diving gear ready to catch whatever fish the customer ordered and a changing location dependent on […]
Credits: Mail Online By Eleanor Harding * Oscar’s was billed as one of the best places to eat in Britain * The staff ‘would swim to catch whatever fish the customer wanted’ * Bookings began to flood in after the eatery supposedly opened on May 1 * Diners were baffled when they arrived at an […]
Credits: Telegraph Travel By: Oliver Smith ‘TripAdvisor has come under fire after its fraud detection systems failed to prevent a non-existent business becoming one of the most highly-rated restaurants in a popular seaside town.’ ‘Chris Emmins, co-founder of the online reputation management firm KwikChex, said the listing cast doubt on TripAdvisor’s ability to spot fraudulent […]
Credits: Caterer and Hotelkeeper By: Neil Gerrard ‘TripAdvisor has removed hundreds of positive reviews for a Halifax restaurant, causing it to crash from being the number one business in the area to near bottom, amid suspicion that many of the reviews were fake.’ ‘KwikChex has now asked TripAdvisor to allow an independent IT expert to […]
This business is no longer a KwikChex member
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: Travel Weekly, USA By: Danny King ‘Paris-based hotelier Accor said it had placed one of its executives on a leave of absence after learning that he had posted more than 100 reviews of both Accor-operated hotels and competing properties on TripAdvisor under an assumed alias.’ ‘The U.K.-based online reputation-management firm KwikChex identified Peter Hook, […]
Credits: Travel Blackboard, Asia Edition By: N.J. ‘Review website, TripAdvisor is under the reliability scope again, after a hotel group’s employee has admitted to posting up to 100 anonymous hotel reviews on the site.’ ‘According to the report, Mr Hook had been publishing reviews under the name ‘Tavare’ since 2010, but was caught out by […]
Credits: Travelers Today By: Katie McFadden ‘Do you always trust travel reviews on sites such as TripAdvisor? You might want to be more careful. A hotel executive was recently busted for posting reviews about his hotels and rivals.’ ‘According to Telegraph Travel, Peter Hook, a communications manager for Accord hotels in Asia and the Pacific […]
Credits: The Telegraph By: Oliver Smith ‘A senior executive at one of the world’s largest hotel groups has admitted breaching TripAdvisor’s rules by posting dozens of glowing reviews about the firm’s properties.’ ‘Peter Hook, who describes himself on Twitter as “director of propaganda” for Accor hotels in Asia and the Pacific, also published a number […]
This business is no longer a KwikChex member
Credits: The Wall Street Journal ‘Online reputation management expert JW Maxx Solutions advises spiteful internet users to think twice before they post, following a $13 million court case which ruled in favor of the victims. PHOENIX, May 7, 2013 /PRNewswire-iReach/ — It is plain and simple: the days of anonymous internet posting are over. The […]
Credits: Western Telegraph Pembrokeshire County Council has been accused of ‘going backwards’ after it stopped publishing certain planning documents online for fear of potential defamation claims. Since January 30th, third party representations on planning applications are no longer posted online to avoid the authority publishing “defamatory material”. Above excerpts and read the full article: https://www.westerntelegraph.co.uk […]
KwikChex has launched a new timeshare advice website as part of its role in verifying online content in conjunction with the Resort Development Organisation (RDO). In addition to general advice, it will also provide to consumers the means of reporting suspicious activities and websites, scams and concerns – all of which will be acted upon […]
The Resort Development Organisation has published a new mission statement. KwikChex welcomes the notable consumer focus and looks forward to continuing our work with the RDO and its members in providing additional consumer reassurance based on our strong verification processes. RDO Mission, Vision & Values Mission The mission of the Resort Development Organisation (RDO) is […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
New KwikChex member Proof of Quality Profile: CLC World Resorts & Hotels Summary – CLC World Resorts & Hotels CLC World Resorts & Hotels brings you over 28 years’ experience in creating unforgettable holidays across the world. Associated Websites www.clcworld.com
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Updated KwikChex member Proof of Quality Profile: TLBE Ltd (The London Bridge Experience) Summary – TLBE Ltd (The London Bridge Experience) Voted the UK’s Number 1 Scare Attraction for four years running. The London Bridge Experience is a fun and interactive tour through the arches of London Bridge exploring the history of the local area […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits TravelMole “Even singer Charlotte Church’s parents, who run a B&B in Cardiff, were almost reduced to tears by the harsh criticism of fellow participants when they appeared on the show in 2011.” Above excerpts and read the full article on www.travelmore.com/news
Credits: Caterer and Hotelkeeper by Neil Gerrard. ‘Consumer reviews website TripAdvisor has pledged changes to the way it handles information regarding the opening hours of businesses featured on its site, after restaurateurs highlighted a series of inaccuracies that then proved hard to correct.’ ‘Chris Emmins, from online reputation management company Kwikchex, which has also helped […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: Travelmole ‘Police are investigating claims of abuse by six bed and breakfast operators following their appearance on a TV programme, Four in a Bed. One of the owners who appeared in the Channel 4 series claims to have been sent excrement through the post, according to a report in trade journal Caterer and Hotelkeeper. […]
Credits: Travelmole ‘Chris Emmins, founder of KwikChex, a company that assists businesses in managing their reputation, gives the following advice to those tempted to participate in reality TV programmes, such as Four in a Bed to avoid the abuse received by some previous participants, as reported on TravelMole today.’ Above excerpts and read the full […]
Credits: Caterer and Hotelkeeper By: Janet Harmer ‘Six of the bed and breakfast operators in the current series of the Channel 4 programme Four in a Bed are seeking legal advice after receiving abuse following their television appearance.’ ‘Chris Emmins, the founder of Kwikchex, the online company which helps businesses protect their reputation, said the […]
The Resort Development Organisation is one of the first trade organisations to feature on the new TrustChex resources being introduced by KwikChex. The full RDO members list has now been published on the TrustChex website. TrustChex provides fully verified online information on businesses for consumers – and for featured businesses, the means for consumers to […]
Please be aware that an attempt to defraud timeshare owners by using the name of KwikChex authenticated member Worldwide Timeshare Hypermarket has been reported today. An offer made after a phone call was followed up with an emailed PDF purporting to come from Worldwide Timeshare Hypermarket, with the following contact details: Email: worldwidetimesharehypermarket@outlook.com Contacts & Phone Numbers Founder & CEO: […]
Click here to view the New KwikChex YouTube Channel. Including videos created by KwikChex and videos featuring KwikChex. The latest video – KwikChex Worldwide: Other videos: KwikChex BBC coverage BTO 2012 – Chris Emmins Kwikchex Interview Victims learn how to beat cyberbullies La squilibrata reputazione – BTO 2012 Dangers of Fake Online Reviews
Published by BTO – Buy Tourism Online 2012, www.buytourismonline.com Listen to full interview
The newly announced TrustChex resources from KwikChex will be the most reliable and fastest way to cut through the typically confusing results that consumers see in online search results. Some sectors, such as travel and in particular timeshare are so problematical that consumers stand little or no chance in distinguishing truth from fraud. From websites […]
Credits: RCI Ventures By Steve Adams ‘European timeshare trade body the Resort Development Organisation (RDO) is protecting its name – and that of the industry – by joining forces with an online reputation management company. The three-month trial deal with Kwikchex (www.Kwikchex.com) is effective from December 2012 and will be monitored by the RDO’s Communications […]
For the original article click here: https://www.kwikchex.com/2012/09/asa-ruling-re-mantrav Mantrav Fail in Attempt to Sue for Online Defamation Malcolm Hardy, the owner of the Mantrav International business attempted to sue several people in the UK High Court recently, alleging defamation, claiming damages of £150,000 and seeking injunctions to prevent people mentioning his name or that of Mantrav […]
Credits: BBC News ‘Cyberbullying is a growing problem with attacks often having a lasting effect on the victims. Inside Out looks at two victims of internet bullying who have decided to find a solution to the problem. Seventeen-year-old Conor, a student and musician from Shropshire, was bullied on a website where people could vote on […]
BBC Inside Out (West Midlands) investigates the damage caused by online defamation. The Broadcast is available on iPlayer www.bbc.co.uk 12 minutes 15 seconds in.
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: The Sydney Morning Herald By: Clive Dorman “Two of the world’s most popular travel review sites have found themselves in the middle of a corporate war over the authenticity of consumer reviews brought on by a company representing hoteliers.” Above excerpts and full article on: www.smh.com.au
Credits: TravelMole.com By Linsey McNeill ‘An investigation by advertising watchdogs into a leading airline and airport review site found it was unable to back up several of its claims, including that reviews on its site were posted by genuine passengers.’ Above excerpts and read the full story on www.travelmole.com
Click here to view the ASA Adjudication on Skytrax
Credits: CNBC By: Heesun Wee ‘Gaming positive reviews online is getting harder. The website Yelp which connects local businesses with user-contributed reviews on everything from restaurants to local dentists — recently launched a new “Consumer Alert” system that clamps down on fraudulent reviews.’ ‘But with business risk comes opportunity. Gartner forecasts the emergence of companies […]
Trip Advisor Sacking The staff sacked following uncomplimentary reviews on Trip Advisor. Featuring Chris Emmins from KwikChex. Click here to listen (Duration:6 minutes)
Credits: theBandBer.com ‘Back in 2010, a UK reputation management firm called Kwikchex launched a campaign against TripAdvisor for publishing allegedly libellous anonymous reviews about hotels. In particular, it has been working with the Advertising Standards Agency to demonstrate how unverified reviews sites can be abused. However Tennessee judge recently ruled that there was no defamation […]
Credits: The Sunday Times By: Chris Haslam ‘The owner of a six-room guesthouse on the Isle of Lewis has become the first hotelier in Britain to be granted the right to sue TripAdvisor.’ ‘…however, TripAdvisor successfully argued that the case was beyond the remit of a small-claims court and should be heard in a higher […]
Credits: BtoBonline.com By: Christopher Hosford ‘Brand and reputation management is considered a key element of social media marketing. But what happens when forums, blogs, tweets and “likes” are sabotaged by hackers, competitors and other villains intent on destroying a company’s reputation? As many as 15% of online reviews will be fake by 2014, according to […]
Developer and founder of KwikChex.com: industry leader in Reputation, Reassurance and Resolutions of business services. An online resource that allows the public to quickly and easily verify the reputation of a company or a website. He has helped important international companies to increase sales by creating strong and well-differentiated options. Creativity and technical innovation in […]
Credits: NBC News By: A. Pawlowski, NBC News contributor ‘Travelers may love TripAdvisor.com, but hotels often gripe that unverified bad reviews have cost them customers. Now a former hotel worker says a questionable review cost him his job. “I’ve never heard of anyone being targeted specifically and actually being fired over a TripAdvisor review,” Fred […]
Update 09/10/12 The case of Fred Keeler, the worker fired after a review published on TripAdvisor was taken up by NBC News in an article published 5th October – https://www.nbcnews.com/travel/travelkit/hotel-worker-tripadvisor-review-cost-me-my-job-6289095 This follows a previous case in the UK, when David Marshall, an Edinburgh bus driver was sacked after being the subject of a TripAdvisor review. On […]
Credits: 4Hoteliers ‘Man employed for 14 years at Sheraton Hotel claims he was fired after bosses read an anonymous review alleging dishonesty. Fred Keeler has sought the help of internet reputation company KwikChex after being fired from his job as a barman at the Four Points Sheraton Philadelphia (NorthEast). The review was deleted shortly after KwikChex […]
Credits: Ad Age By: Michael Learmonth ‘Online reviews can make or break a local business, which is why the incentive to cheat with paid-for, malicious or fraudulent reviews is so great. Weeding out fraud is an inexact science; sites such as TripAdvisor, Google+ Local and Yelp use a mix of algorithms and human moderators to […]
Credits: BBC News ‘Facebook has begun deleting fake page “likes”, independent data suggests. According to Pagedata, many of the site’s most “liked” pages suffered large drops in numbers on Wednesday. The move follows the social network’s admission that 8.7% of its users are not “real”, many having been set up by spammers who use them […]
Credits: BBC News ‘A regional judge has ordered the arrest of Google’s president in Brazil, Fabio Jose Silva Coelho, after the company failed to take down YouTube videos. Authorities say the videos are slanderous towards a candidate running in a city’s election for mayor. The judge ordered the removal of the videos last week, but […]
Credits: Herald Online By: University of Houston Law Center ‘With Facebook, Twitter, LinkedIn, and YouTube, and more than half a billion active websites, the Internet provides a forum where messages can spread at lightning speed. At this moment, extremist publications and films appearing online have sparked protests across the world. The Anti-Defamation League (ADL) monitors […]
Credits: Business Insider By: Max Nisen ‘When you search for a product or service online, one of the first things you’ll come across are ratings and reviews. The more impressive a company’s rating, the higher it’ll appear on a Google search. And the competition in this space is fierce — which is why there’s been […]
All comments can be authenticated and indeed have to be under UK laws. Should anyone be in any doubt as to the veracity then we would recommend that they contact the Advertising Standards Authority and we would be pleased to provide the necessary evidence to them. Simply Electronics have been trading since July 2007. Verified […]
The UK Advertising Standards Authority (ASA) has published their findings and ruling in the case of Mantrav International. The business was a member of KwikChex, but was suspended due to no evidence being provided to substantiate claims on the website concerning financial bonding. Directors of the business insisted and still insist that such arrangements are in place. Because of […]
Credits: Mail Online By: Paul Harris ‘Richard Gollin took on the corporate might of TripAdvisor after customers confirmed they had cancelled bookings because of criticism they read on the site, widely viewed as the travellers’ bible.’ ‘Chris Emmins of KwikChex, which investigates online reviews, believes there could be up to ten million fake postings among […]
Credits: The Sunday Times By: Chris Haslam ‘A new wave of fraudsters is posting bogus accounts of theft and injury on TripAdvisor to back up false insurance claims, according to hoteliers.’ ‘Chris Emmins, of the online reputation management company KwikChex, says: “We’ve had more than 40 requests from hoteliers in this situation. It’s fairly frequent, […]
Credits: Technology Spectator By: David Glance ‘LANCASHIRE businesses are losing out on new sales due to fake or unjust reviews, according to a top marketing consultant. Internet review experts Got Juice say the problem affecting Lancashire could be tackled if reviews were required to be authenticated.’ Above excerpts and read the full story on Lancashire […]
Credits: Technology Spectator By: David Glance ‘The American social scientist Donald Campbell observed that as soon as you try to apply and use indicators for social decision-making, the pressure to corrupt the measure increases and it then distorts the process it is measuring. The measure eventually becomes meaningless because it loses its value as a […]
Credits: Mail Online By Sabi Phagura “A restaurant owner was so incensed by a bad customer review, she went on to set up a fake sex site profile as revenge, a court heard.” Above excerpt and read the full article on DailyMail.co.uk
Credits: Forbes By: Suw Charman-Anderson, Contributor ‘The furore around recent allegations, confessions and denials of fakery on Amazon, forums and social media has exploded over the last couple of days. There have been far too many blog posts and news articles to keep up with, but the fact that this story now has its own […]
Credits: The Guardian By: Oliver Thring ‘As a tool for reviewing restaurants the internet is entering a new, less dependable phase. Can any sites which rely on anonymous reviews be trustworthy?’ Above excerpts and read the full article on www.guardian.co.uk
Credits: The Independent By: Andrew Hough “Amid a growing worldwide backlash against the “underhand tactics, the 47 year-old disclosed that he had written at least a dozen posts on the internet using pseudonyms.” Above excerpt and full article on www.independent.co.uk
You can view the original story ‘Leeds restaurant fined after bug poisons 23’ – that we featured on our new food poisoning help website by clicking here. The restaurant featured in the story, the Red Chilli in Leeds was inspected last July / August. The article reports that the mitigation included the owners addressing the problems straight […]
Credits: The Mail on Sunday (This is Money) By: Sarah Bridge ‘It is every cook’s worst nightmare. Celebrity chef Heston Blumenthal has just been accused of giving diners food poisoning.’ ‘However, rather than being a genuine case, it seems that Heston may be the latest victim of a growing trend in which people put fake […]
Credits: Caterer and Hotelkeeper By: Neil Gerrard ‘Bexley is the local authority area with the highest failure rate among catering businesses for food hygiene in England, while Craven district council, North Yorkshire, has the lowest failure rate. That’s one of the findings from new research by reputation management firm KwikChex, which has analysed the scores received by […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
In the latest research by KwikChex – into thousands of online allegations of food poisoning, the results showed some eyebrow-raising statistics and cases. There are certainly well over 100,000 online allegations of food poisoning in the UK alone. Of 200 cases where KwikChex has been asked for assistance by business owners claiming false allegations, there […]
This member’s KwikChex membership is pending renewal KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource [table id=215 /
Credits: Mail Online By: Donal Blaney ‘The spin doctors at 10 Downing Street have done well today. The media has bought – hook, line and sinker – the spin that the Defamation Bill will mean an end to the scourge of internet trolls.’ Above excerpts and read the full article on www.dailymail.co.uk
Credits: Reuters By: Rosalba O’Brien ‘Website operators may soon be forced under planned new British laws to reveal the identity of those who post defamatory comments on their forums, a move that aims to protect victims by speeding up what is often a lengthy and expensive legal process.’ Above excerpts and read the full article […]
Credits: TPMIdealLab By: Carl Franzen ‘An ongoing nationwide battle against offending online comments has taken on a political tinge in Idaho, where a local Republican party official is suing a commenter on a newspaper website and trying to force the newspaper, the Idaho Spokesman-Review, to turn over the commenter’s information, as well as the information […]
Credits: Rappler By: Reynaldo Santos, JR ‘MANILA, Philippines – The House of Representatives has approved a bill that will prevent and punish acts of online defamation, threats, and prostitution. Congress passed on third and final reading House Bill 5808, or the Cybercrime Prevention Act of 2012, which defines and punishes cybercrime to prevent its proliferation.’ […]
Credits: Cincinnati.com By: Jim Hannah ‘The 6th U.S. Circuit Court of Appeals on Wednesday ruled that 2011 Cincinnati Ben-Gals cheerleader Sarah Jones can proceed with her defamation lawsuit against the online gossip website TheDirty.com.’ Above excerpts and read the full article on www.cincinnati.com
Credits: Huffington Post UK By Michael Rundle ‘The age of the troll could be over. Websites might be forced to unmask people who post defamatory statements online. Under new government proposals in the Defamation Bill, victims of online bullying will gain the right to discover the identity of those posting “scurrilous rumour and allegations” on […]
Credits: BBC News ‘Website operators in the UK may soon have to identify people who have posted defamatory messages online, allowing the victim to undertake legal action against the “troll” rather than against the website.’ Above excerpts and read the full article on www.bbc.co.uk
Credits: BuzzFeed By: Allison McCann ‘Go on TripAdvisor’s UK site and you can no longer find the “reviews you can trust” slogan anywhere on the page (it still exists in the US, in tiny grey print near the bottom of the page.) Legally forced to remove the phrase, soon they might just have to say […]
Credits: The Guardian By: Roy Greenslade ‘Canny consumers do not take adverts at face value. According to a research study, once they come across an ad they go online to check out reviews of the advertised product or service – but do they get the correct and fair information?’ ‘KwikChex says: “If consumers see negative opinion results, […]
The rise in the influence the internet has on consumers has seen one particular element rise exponentially – the online review. Previous surveys have demonstrated how online reviews affect buying behaviour and even share prices. Now research carried out by KwikChex, the leading reputation management and quality assurance business, is revealing how advertising is being substantially undermined by conflicting online information. Surveys conducted […]
Airline rating site Skytrax is under investigation by the Advertising Standards Authority over the authenticity of some of its reviews. Credits: TTG Digital “The ASA has launched a formal investigation which will ask Skytrax to prove that some of its reviews, from which it gives airlines a star rating, are genuine. The probe follows a […]
0. Responsibletravel.com has been awarded 5 stars based on the degree of diligence demonstrated in publishing reviews. There is only one issue in terms of our criteria – that of displaying out of date reviews, which we will discuss with them. However, given the relatively few number of reviews and their overall standards, we viewed […]
In assessing each site, we have followed a criteria of awarding points for: • Verified reviews – reviewer has paid for services / goods and can be fully identified. As the intention is to identify what are likely to be the most honest and reliable reviews, this has been given the greatest weighting • Verified […]
Updated 3rd July 2012 KwikChex has now published ratings on the first named travel review sites. Background Reviews sites, are fundamentally asking consumers to trust / believe in the information they provide on businesses. They are highly influential in consumer opinion and decision making. Small businesses in particular can be made or broken according to […]
Credits: Time Techland By: Matt Peckham ‘Watching faceless online passerby troll bloggers or mock fellow scribblers can be a drag, but what if legislators’ answer to online ne’er-do-wells was to ban anonymous comments from websites entirely? That’s what the state of New York is planning to do in identical bills — S.6779 and A.8688 – […]
A short summary of some of the cases that KwikChex has recently taken onboard and resolved. Google Blog Online Hate Campaign Halted A hate campaign waged against a family by a person infatuated and rejected by one of the daughters was brought to a halt by KwikChex. The family had tried in vain for […]
BBC Fake Britain investigates the damage caused by fake Trip Advisor reviews to KwikChex Members Howarth House and Medieval Lodge. The Broadcast on the iPlayer has now expired – the next available viewing according to BBC is at 02:55am Thursday 7th June BBC1
Travel websites implement new policies on reviews after investigation Credits: abc15.com By: Adam Slinger “Travel websites are scrambling to crackdown on fake reviews before the summer vacation season after a new study alluded that some hotel owners and staff were writing false reviews under the pseudonyms of tourists In February, the United Kingdom’s ‘Advertising Standards […]
Credits: Yahoo Philippines “Travel review sites have come to exert phenomenal authority over where we stay and where we eat, with the likes of TripAdvisor and Booking.com now holding millions of reviews from travelers. Those reviews, of course, are only useful as long as they can be trusted, and in recent years it’s been increasingly asserted by hoteliers […]
Credits: USA Today By: Laura Bly In the latest round of an ongoing debate over the reliability of hotel reviews on TripAdvisor and other travel review sites, U.K.-based reputation management company KwikChex is launching a ratings system that ranks the sites on sliding scale. According to Tnooz.com, KwikChex will award as many as five stars for sites where reviewers are […]
Reputation management company KwikChex is to beef up its efforts to protect the travel and hospitality sector against false and damaging online reviews. The company said no other industry has been as affected by harmful review websites, so it has decided to dedicate additional resources to the sector. Read the full article on www.travelmole.com
Google Reviews, TripAdvisor and Yelp are regarded as the most unreliable review sites, according to a new ratings system introduced by the online reputation management firm, KwikChex. Chris Emmins, co-founder of KwikChex, said that the five-tier ratings system, which is currently being introduced to its own online site, is intended to provide consumers with […]
In response to worldwide concerns regarding the reliability of online reviews and the spread of review fraud, KwikChex has created a 5 tier ratings system and will be applying this to reviews websites. The core principles are provided in the attached table. We are contacting the owners of reviews sites to advise them of the […]
This members KwikChex membership is pending renewal KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource [table id=193 /
Credits: Enfield Independent By: Hermione Wright ‘A cyber bully is playing with the future of a Tottenham funeral firm by leaving ‘fake’ feedback on a major review website.’ ‘Damian Melville, 33, opened Melville and Daughters funeral directors in West Green Road two years ago to ensure future job security for his five-year-old and 12-year-old daughter when […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: The Telegraph Travel By: Oliver Smith ‘New evidence of hoteliers attempting to manipulate their ratings has increased the pressure on TripAdvisor to improve its screening procedures.’ ‘Pressure is growing on TripAdvisor, the travel review website, to improve its screening procedures following the emergence of new evidence of hoteliers attempting to manipulate their ratings and of […]
Credits: USA Today – Travel By: Laura Bly ‘To many hoteliers and their guests, TripAdvisor’s Hotel Popularity Index — a destination-specific ranking based on quantity, quality and recency of content written about the hotel on the site — is an indispensable and influential tool.’ ‘While TripAdvisor “does a good job for a lot of people, […]
Credits: PeterGreenberg.com By: Phil Baker ‘It’s easy to find hotel reviews online, but honest, unbiased honest customer reviews are harder to spot. Tech columnist Phil Baker reports on new findings and reviews the latest technology to see if there’s a better way.’ ‘There’s another option that I recently discovered that’s taking a novel approach to […]
Credits: Travelmole By: Bev Fearis ‘TripAdvisor has decided to remove its new ratings system following criticism from hospitality businesses. The review website introduced a new scoring system out of five last week but the initiative immediately came under fire. KwikChex thanked TripAdvisor for its swift action in removing the ratings system.’ “We believe that the […]
Credits: The Telegraph Travel By: Oliver Smith ‘TripAdvisor is to scrap its controversial new “ratings” system, which allows reviewers to mark hotels, restaurants and attractions without leaving a written review.’ ‘KwikChex, the online reputation management company, which has frequently spoken out against TripAdvisor’s methods, described it as “baffling”. Chris Emmins, chief executive of KwikChex, said: “It […]
Credits: Manchester Evening News By: Sarah Dunn ‘Griffiths posted a stream of up to 30 detrimental online reviews on tripadvisor and other sites about The Good Life – owned by the ex partner of her husband, Adrian.’ ‘She slated the vegetarian restaurant, claiming staff were ‘cold and unattentive’, ‘the vegan option wasn’t vegan’ and there were […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: The Telegraph Travel By: Charles Starmer-Smith ‘A hygiene expert has warned that people who make unsubstantiated allegations about food poisoning in reviews on user-generated websites such as TripAdvisor could face legal action. “It’s almost impossible to say with any certainty that food poisoning came from any one meal, so making these kind of threats could […]
Credits: The Telegraph Travel By: Charles Starmer-Smith ‘Following the Advertising Standards Authority’s ruling that TripAdvisor can longer claim all its reviews are by “real travellers”, Charles Starmer-Smith calls for the website to re-think the way its reports are checked. There are hoteliers queuing up to welcome the Advertising Standards Authority’s ruling that TripAdvisor can no longer […]
Credits: CNN By: Marnie Hunter ‘Phrases such as “reviews you can trust” and “reviews from real travelers” have misled TripAdvisor users in the United Kingdom, according to a judgment issued Wednesday by the Advertising Standards Authority in Britain. The decision comes in response to a complaint filed by a reputation management firm and two hotels, claiming […]
Credits: Mail Online By: Sean Poulter ‘TripAdvisor can no longer claim to offer ‘trusted and honest’ reviews, the advertising watchdog has ruled. It said that because the world’s biggest travel website does not vet its 50 million users’ comments, it cannot guarantee they are genuine.’ ‘It has faced claims that some establishments are being given poor […]
Credits: The Telegraph Travel By: James Hall, Consumer Affairs Editor ‘It follows complaints that some unscrupulous hoteliers have posted fake comments on the site to boost their own business or sabotage others. The advertising watchdog said that because reviews can be posted on the site without any form of verification, Tripadvisor must no longer claim […]
Credits: PC Advisor By: Carrie-Ann Skinner ‘Regulator upheld complaint that website doesn’t check comments are from real travellers The Advertising Standards Authority (ASA) has slammed holiday-reviews site TripAdvisor, claiming it’s “misleading” web users. KwikChex Ltd and two hotels made complaints over the site’s claims that it offered “trusted advice from real traveller”, “reviews you can […]
Credits: BBC News ‘TripAdvisor has been ordered to rewrite some of its marketing claims by the UK’s Advertising Standards Authority. The ruling follows complaints by hotels that the site had said that its holiday reviews could be “trusted”. The watchdog said that the ruling served as a warning to all sites with user-generated material. It […]
Credits: The Guardian By: Steven Morris ‘Advertising watchdogs have criticised the travel website TripAdvisor for asserting that all contributions on its pages were honest and from real travellers. But some hoteliers and others in the hospitality trade claim the site is open to abuse, for example from rivals keen to attack an establishment’s reputation. Two […]
Credits: Irishtimes.com By: CONOR POPE, Consumer Affairs Correspondent ‘THE IRISH Hotels Federation has welcomed a ruling published by the British Advertising Standards Authority this morning which prohibits travel website TripAdvisor from claiming or even implying the hotel reviews it carries are “honest, real or trusted”. The federation also called on all travel review websites to […]
Credits: The Press Association ‘TripAdvisor has been told it cannot claim all of its reviews are written by real travellers. The Advertising Standards Authority (ASA) said claims that all reviews on the travel site are genuine are “misleading”. The ruling came after complaints highlighted statements on the TripAdvisor website which claimed: “reviews you can trust”, […]
Credits: Tnooz By: Linda Fox ‘The UK advertising regulator upheld a complaint from online reputation firm Kwikchex and two hotels which argued wording on TripAdvisor’s UK website, such as “reviews you can trust…from real travellers…and trusted advice from real travellers”, was misleading because the company could not prove reviews were genuine or from real travellers.’ Chris Emmins […]
Credits: Scotsman.com ‘An ADVERTISING watchdog has told the travel website TripAdvisor it could not claim that all of its reviews were written by real travellers. The Advertising Standards Authority (ASA) said claims that all reviews on the site were genuine were “misleading”.’ Above excerpts and full story from www.scotsman.com
Credits: Campaign By: Loulla-Mae Eleftheriou-Smith, campaignlive.co.uk ‘The advertising watchdog has told TripAdvisor, the travel reviews site, it can no longer claim or imply that all the reviews on its site are from “real travellers” or are “honest”, “real” or “trusted”. The Advertising Standards Authority looked into three complaints, one from online reputation management company KwikChex […]
Credits: The Drum ‘Claims by Tripadvisor.co.uk that its “Reviews you can trust” statement, alongside claims that the site carried “reviews from real travelers” and that it offered ‘trusted advice from real travellers’ was untrue, and banned the company from using similar claims in the future. Three complaints were received by the Advertising Standards Authority, from […]
Credits: Travolution ‘A complaint about the authenticity of Tripadvisor reviews has been upheld by UK watchdog the Advertising Standards Authority. The complaint by online reputation specialist KwikChex Ltd centred on the site’s claims of the authenticity and trustworthiness of its reviews. Tripadvisor had claimed the site featured more than “50 million honest travel reviews and […]
The complaint centred on TripAdvisor’s claims of the trustworthiness and reliability of reviews posted on their website. It was made because of what we regarded as exaggerated claims by TripAdvisor regarding the trustworthiness of reviews on their website, which are all unsubstantiated – without even verification that authors of comments left on the site are […]
The team at KwikChex is always delighted when we restore rightful reputation and score another victory against online defamation and malice. When our clients and their families are put in danger and don’t get the response they should from online publishers, it makes it even more rewarding. That’s why we appreciated receiving the following words […]
Credits: Digital Journal By: Roderick Eime “TripAdvisor.com, arguably the most influential source of hotel reviews, has released its much anticipated Travelers Choice Awards for 2012. But not all hotels agree.” “Another company, UK-based KwikChex.com, is specifically targeting TripAdvisor in their efforts, placing pressure on the company to take more stringent measures in verifying reviews, including […]
KwikChex member Medieval Lodge in Hastings, UK today had a fake review removed from their TripAdvisor profile after the BBC reported the distress and damage being caused on their flagship breakfast news programme. KwikChex has traced the person responsible and is considering further action. Watch the BBC news clip. Further information and update on this […]
Voyager’s World, Bangalore, India – December 2011 Is that Review Genuine? The reviews on travel review websites look good and glowing. But how trustworthy are such reviews? Firoz Fazil finds out. Excerpts from article: “If you start with the fact that there is no verification process – not even to confirm that is a genuine […]
“(Reuters.com) – TripAdvisor, the world’s largest travel site with 20 million members, has completed its spin-off from travel website operator Expedia.” “UK reputation management firm KwikChex would take umbrage with the term ‘authentic review’; a non-transactional site, there’s no guarantee that people who review properties on TripAdvisor have actually stepped foot in them. KwikChex represents […]
Credits: Tnooz By: Chris Emmins, chief executive of KwikChex “When KwikChex first started publicly challenging TripAdvisor, many were concerned it was an attempt to suppress freedom of speech. Some had the impression that it was being driven by sub-standard businesses which simply couldn’t take criticism. On both accounts, nothing could have been further from the […]
Dr. Tilly Mortimore Senior Lecturer in SpLD/Dyslexia at Bath Spa University e-mail contact t.mortimore@bathspa.ac.uk https://applications.bathspa.ac.uk/staff-profiles/profile.asp?user=academicmorm1 Education: Reading University – BA in Modern History and English Literature Goldsmith’s College – Postgraduate Certificate in Education (Secondary English and drama) Cardiff University – Part-time Masters in Education and Psychology Birmingham University – Post-Graduate Certificate in speech and language […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
TripAdvisor reviews – confusing, contradictory, coercion and blackmail. Featuring KwikChex. Click here to listen
Bad Online Reviews or Blackmail? Companies are complaining that review websites are being used to blackmail them… Featuring KwikChex. Click here to listen (Chapter 2)
Credits: The Telegraph – Travel “Guests are attempting to blackmail hotels and businesses into paying hundreds of pounds by threatening to write bad reviews on the online site TripAdvisor, it has been reported. “ “TripAdvisor carries more the reviews which it claims are honest, reliable and written by “real travellers around the world”. But online […]
The Times has reported on cases brought to their attention by KwikChex that involve coercing business owners by threatening to publish comments on TripAdvisor. The article features three businesses that have recently come to KwikChex for assistance. KwikChex can confirm that they have started actions on their behalf and are grateful to the media for their help […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: The Telegraph – Travel By: Oliver Smith “TripAdvisor, the travel review website, may have to change the way it operates if proposed changes to defamation laws go ahead and a new complaint being considered by the Advertising Standards Agency (ASA) is upheld.” “Several hoteliers are also taking legal action individually against the website for […]
Credits: Caterer and Hotel Keeper By: Neil Gerrard “TripAdvisor is to launch a customer support phone number for registered owners and managers on the online reviews website, which is set to go live today.” “The move comes following an intense period of publicity for the controversial website, which faces pressure and the threat of legal […]
Google removes ‘paedophile’ claim on review website Credits: BBC News By Claire Marshall BBC News Midlands correspondent “A business owner accused in a Google review of being a paedophile and a thief has said he is delighted that the search giant has removed the entry.” “He (Chris Emmins of KwikChex) called for Google, Tripadvisor and […]
Almost everyone would acknowledge that the worldwide web is saturated with fraud and deceit. Online defamation is soaring and both consumers and reputable businesses suffer. KwikChex believes that significant improvements to reliability of information are readily achievable and obviously desirable. We are inviting a wide range of businesses, including some of the most influential such […]
Proposed changes to defamation laws will have significant effects on review sites liabilities and anonymity The recent publication of recommendations for the change in defamation laws contained some interesting and significant proposals concerning online defamation and anonymity. Striking the balance of the different elements – protecting freedom of speech, encouraging consumer feedback and dealing with malice […]
Following in the wake of actions taking place regarding the Riverside Hotel in Evesham, UK, KwikChex is taking immediate steps regarding a warning of similar action against one of our members. The Lancers B&B in Tunbridge Wells, UK received an email from TripAdvisor threatening various punitive actions that they state could be taken against the […]
Deborah Payne owner of The Riverside Hotel in Evesham, UK contacted KwikChex after TripAdvisor posted a warning on the hotel’s listing alleging review fraud. Deborah categorically denied the allegations and said the warning was causing substantiated damage to her business. The review website responded by releasing statements that she or people associated with the business […]
Hotelier to sue Trip Advisor Why one hotelier is suing Tripadvisor after the company accused her of faking good reviews of her hotel and posting negatives reviews of her competitors. Click here to listen (Chapter 3)
Credits: Mail Online By: Simon Tomlinson “A hotelier is suing TripAdvisor over claims she has lost thousands of pounds in revenue after the travel website accused her of posting fake positive reviews. Deborah Sinclair is taking legal action after a ‘red flag’ was placed on the review page of the Riverside hotel which she […]
Credits: The Irish Times By: Karlin Lillington “In the UK, that anger has bubbled over into a complaint brought to the country’s Advertising Standards Agency by online reputation management company KwikChex, representing some 2,000 UK hotels.” “Kwikchex co-founder Chris Emmins told the Telegraph that the company made a similar complaint on behalf of hotels and restaurants […]
Credits: The New York Times By: Andrew Adam Newman “While Web sites like TripAdvisor, which is owned by Expedia, amass consumer reviews, Oyster relies instead on 45 full-time reviewers who stay in hotels incognito and post their reviews and photographs.” “Earlier this month, the Advertising Standards Authority in Britain announced it was investigating the veracity […]
Credits: SearchSecurity.co.UK By: Ron Condon, UK Bureau Chief “Despite the economic turmoil of the last three years, the banks still retain public trust when it comes to looking after personal information, according to a new consumer information security attitude survey conducted by research group YouGov. By contrast, the public sector and online retailers are trusted […]
We had a very polite and considered email today. It read: “I feel that the current witch hunt towards trip advisor is very unfair. All organisations have rogues, but in my experience as a regular user and contributor they do all they can to detect and avoid fraudulent posts. Owners do not like negative reviews, […]
Credits: The Mail Online By: Travelmail Reporter “TripAdvisor has removed the slogan ‘reviews you can trust’ from its website, replacing it with the phrase ‘reviews from our community’.” “The website is currently being investigated by the Advertising Standards Agency (ASA) over allegations that fake reviews have been posted on the site.” Above excerpt and full […]
Credits: The Independent By: Richard Hall “…But the veracity of reviews has been called into question by a group of 2,000 hoteliers, who approached online reputation management company KwikChex to investigate. The ASA responded to the concerns raised by KwikChex by announcing a formal investigation on September 1.” Above excerpt and full article on www.independent.co.uk
Credits: The Economist By: A.B “Thanks in part to a campaign by KwikChex.com, which helps companies manage their online reputations, TripAdvisor is expected to have to provide evidence to the ASA showing that taglines such as “You’ll find real hotel reviews you can trust at TripAdvisor” are fair.” Above excerpt and full article on www.economist.com
Credits: Technorati By: Kaleel Sakakeeny “Now we read in the usually reliable industry site, hotel marketing.com that the UK’s Advertising Standards Authority(ASA) is officially investigating the review giant because complaints have “reached monumental levels.” “If the ASA finds against TripAdvisor it could spell trouble for spin-off Expedia, a huge ad monger.” Above excerpts and full […]
Credits: Pinsent Masons, Out-Law.com “KwikChex believes that claims made by TripAdvisor are misleading and cannot be substantiated. Under the UK Code of non-broadcast Advertising, Sales Promotion and Direct Marketing (CAP Code), which sets out the rules on online advertising, it is prohibited for advertisers to make misleading claims and for those claims not to be […]
Credits: The Boston Globe By: Melanie Nayer “How many times have you Googled a hotel name and found a TripAdvisor review show up? How many times have you clicked on that link to read the review? How many of those reviews were fake?” Above excerpt and full article on The Boston Globe: www.boston.com
Credits: The Times By: Billy Kenber “The travel review website TripAdvisor is being investigated by the advertising watchdog over allegations that its claims to provide trustworthy and genuine reviews from real travellers are false.” “Chris Emmins, of the online reputation management company Kwikchex, has been studying TripAdvisor for eight months and said that he believed […]
Credits: The Telegraph By: James Hall “The advertising watchdog has launched a formal investigation into TripAdvisor, the travel review website, after thousands of hoteliers and restaurateurs claimed that its reviews are made up or defamatory.” “KwikChex.com, which helps companies manage their online reputations, approached the advertising watchdog and demanded that it looked into the complaints.” […]
KwikChex News Release 01/09/2011 The Advertising Standards Authority have written to KwikChex, confirming that they have considered the issues raised regarding TripAdvisor – and have decided to deal with it under their formal investigations procedure. TripAdvisor will be asked to respond and provide evidence to support their own position. This is one of a number […]
Credits: Argophilia By: Phillip Butler “The allegations by many are that, hotels were paying “agents” to “boost” their reviews – and to make their competition look bad. The Christian Science Monitor goes so far as to say the “problem” with fake reviews and endorsements if even greater than TripAdvisor’s suggested 10 million fake endorsements, CSM […]
Announcement regarding Simply Electronics and the resolutions services provided by KwikChex Since June 2012, KwikChex has provided a resolutions service that enabled customers of Simply Electronics with complaints to raise their issues with KwikChex – a form of ‘complaint escalation’ Throughout that time, (with the exception of one case which was more complex) all cases […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
Credits: HotelNewsNow.com By: Stacey Mieyal Higgins “It’s a relatively new phenomenon—customers actually shaping a brand by commenting and sharing experiences. Yet travelers rely so heavily on peer experiences that to not manage it, to not stay on top of guest comments, is to ignore one of the most important parts of your brand.” “Chris Emmins, […]
Credits: Caterersearch.com By: Janet Harmer 03/08/2011 A report that is claimed to include tens of thousands of defamatory comments and misrepresentation on review site TripAdvisor has been presented to the Advertising Standards Authority (ASA). Online reputation management firm KwikChex.com, which has also presented its findings to the Federal Trade Commission (FTC) in the USA, said […]
Credits: The Times By: Chris Haslam “The site comes under attack again as it is revealed several writers for hire post positive comments for cash.” “That’s worrying, says Chris Emmins of the online reputation-management company KwikChex. “The No 1 hotel in Rome is currently the Deko,” he says. “It opened in April and, after just 30 […]
Credits: The Times By: Laura Whateley “As ‘thousands’ of fake hotel reviews prompt a warning to travellers, we examine the facts and urge holidaymakers to exercise caution when using TripAdvisor.com” “Corruption of information and abuses of the site are growing,” Mr Emmins (KwikChex Co-Founder) says. “We have studied TripAdvisor for eight months, evaluating almost every […]
July 2011 Taxback.com Taxback.com are a world renowned business established in 1996 and headquartered in Kilkenny, Ireland. They are a multi-national corporation providing specialist tax return services to private and corporate clients in over 100 countries. KwikChex and Taxback.com KwikChex have carried out extensive checks on Taxback.com and have provided taxback.com with Proof of Quality […]
Camerabox Ltd. engaged KwikChex with reference to a problem with cloned websites that led to unfounded allegations about the business. Initial investigations proved that sites were being set up that were intended to deceive consumers into believing they were genuine Camerabox websites. Traces were instigated by KwikChex and information on the perpetrators passed to the […]
KwikChex Member The London Bridge Experience launches London’s ultimate Halloween Ball – The Buried Alive Ball – The First and most decadent ball – 27-29th October 2011
KwikChex Member The London Bridge Experience has been Voted the UK’s Best Year Round Scare Attraction for three years running (Screamie Awards 2009, 2010 & 2011) The London Bridge Experience and The London Tombs are London tourist attractions not to be missed. Whether you are looking for somewhere scary to take the family, a despicable […]
“The web-cleaners promise to sort this out. Most seem to reshuffle your Google results by posting links with fake Facebook and LinkedIn accounts to force down negative news, pushing it to the unread sixth or seventh page. I preferred the KwikChex approach: it establishes new platforms that generate positive news. The result: good news forces […]
Credits: The Times By: Roger Boyes “It was only a matter of time before reputation managers caught up with people who don’t play football for Manchester United. People like me. After all, it’s not just celebrities who have reputations to lose.” “The new web-cleaners promise to sort this out. These reputation managers say they can […]
Chris Emmins, co-founder of Kwikchex, said he had been approached in the past week by three celebrities who panicked after seeing how quickly the footballer Ryan Giggs’s name had been spread online. The company turned down the work “on principle”, but the three men – an actor, an author, and a politician – all wanted […]
Credits: The Times By: Billy Kenber “Hotels and authors are paying agencies to boost their rankings on review websites and discredit their rivals.” “Other companies take a different approach. Chris Emmins, co-founder of Kwikchex, works to remove false negative reviews posted by rivals or disgruntled former employees by providing TripAdvisor with proof that they were […]
May 28, 2011 – www.einnews.com 24-7 Press Release Reputation Management is a relatively new and growing service, dealing principally with managing online reputation. The Times Berlin correspondent and author Roger Boyes is trying out the Verified by KwikChex service. DORSET, ENGLAND, May 28, 2011 – The Times newspaper wanted to run a feature on Reputation […]
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
KwikChex Proof of Quality Accreditation is designed so that businesses can: Earn, build and protect their Reputation by committing to and maintaining high standards Reassure consumers by providing independent verification of quality and customer feedback Help satisfy customer concerns by using the KwikChex resolutions resource
19th April 2011 update Verified reviews from Booking.com from Jan 1st 2011 9.3 from 10 (4 reviews) Unverified comments from TripAdvisor from Jan 1st 2011 87.1% (5 posts) Click here to go back to the report
The Hotel Regente Benidorm has commissioned a KwikChex Proof of Quality Report to verify its standards. The modern, 3 star tourist hotel is part of the Med Playa group and is located in the centre of Benidorm, a short walk from the Levante Beach. Proof of Quality Reports are produced to provide consumers with verified […]
Photos verified Oct 2010 Hotel Regente Lobby/Reception Hotel Regente Room Hotel Regente Restaurant/Dining Hotel Regente Pool Click here to go back to the report
The Hotel d’Inghilterra Rome has commissioned a KwikChex Proof of Quality Report to verify its standards. The luxury hotel has an exceptional location, very close to the Spanish Steps and the building dates back to the 16th century and it has been a hotel since 1845. Proof of Quality Reports are produced to provide consumers […]
All information in this report has been fully verified by KwikChex. Report Dated April 2011 Quality The Hotel Regente is a modern tourist hotel in Benidorm, Alicante. It has an official 3 star rating. Location The Hotel Regente is located in the centre of Benidorm, offering easy access to shops, restaurants, and numerous bars and […]