Posts Tagged
‘Online Reviews’

KwikChex on BBC Radio 5 Live Investigates Online Reviews Under Fire Again

22nd June 2018

Editor

BBC, BBC 5 Live Investigates, BBC NEWS, BBC Radio, Chris Emmins, defamation, Fake Reviews, KwikChex, Online review, Online Reviews, Online Reviews for Sale, tripadvisor, www.kwikchex.com

All News/Blog, BBC, KwikChex In The Media, News

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KwikChex has once again assisted BBC investigative journalists, providing information on problems with online reviews websites.   Director and Co-Founder of KwikChex, Chris Emmins was also interviewed on Adrian Goldberg’s programme. – discussing how TripAdvisor prioritise Online Travel Agents (OTAs) that pay TripAdvisor in their search results. TripAdvisor now prefers consumers to see ‘deals’ from their OTA […]

KwikChex introduced as ‘white knight’ in Canadian Broadcasting Corporation radio interview

14th September 2015

Editor

Canadian Broadcasting Corporation, CBC, KwikChex, online defamation, Online Reviews, www.kwikchex.com

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KwikChex participates in Canadian Broadcasting Corporation (CBC) radio programme “Burned by Online Reviews”. KwikChex mentioned on CBC website – https://www.cbc.ca/radio/podcasts/ontario/ontario-today/ Link to podcast for CBC radio programme “Burned by Online Reviews” – https://podcast.cbc.ca/mp3/podcasts/ontariotoday_20150911_81823.mp3. KwikChex on between 25.54 and 34.44.

Fake Online Reviews – KwikChex works with BBC to expose Review Fraud

Fake Online Reviews – KwikChex works with BBC to expose Review Fraud

23rd June 2015

Editor

BBC, BBC Radio, KwikChex, Online Reviews, RADAR, reviews, www.bbc.co.uk, www.kwikchex.com

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KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]

KwikChex on BBC Radio 5 Live Breakfast Show

KwikChex on BBC Radio 5 Live Breakfast Show

22nd June 2015

Editor

BBC Radio, BBC Radio 5 Live Breakfast Show, CMA, Competition & Markets Authority, KwikChex, Online Reviews, reviews, www.bbc.co.uk, www.kwikchex.com

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BBC Radio 5 Live Breakfast Show Fake online customer reviews – includes interview with Chris Emmins, KwikChex. Above excerpts and read the full article on – www.bbc.co.uk From 1hr 56m Other BBC stories featuring KwikChex – Click here

CMA Report highlights concerns over Online Reviews

19th June 2015

Editor

BBC, BBC NEWS, CMA, Competition & Markets Authority, KwikChex, Online Reviews, www.bbc.co.uk, www.kwikchex.com

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BBC coverage of release of a report by the UK Competition & Markets Authority on Online Reviews. KwikChex were one of the key participants in the CMA investigation. KwikChex is now in the process of launching a comprehensive, verifiable resource to solve the problems caused to consumers and businesses by fake reviews. The resource is […]

Fake Online Reviews – KwikChex works with BBC to expose Review Fraud

Fake Online Reviews – KwikChex works with BBC to expose Review Fraud

19th June 2015

Editor

BBC, BBC NEWS, BBC Radio, KwikChex, Online Reviews, review fraud, www.bbc.co.uk, www.kwikchex.com

All News/Blog, BBC, Blog, KwikChex In The Media

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KwikChex were featured on the 6 O’Clock BBC News after our investigations team worked with BBC reporters to uncover review fraud involving a Payday Loan company that had fake reviews posted on Trustpilot. The reviews used stolen identities – including one of a deceased young mother. KwikChex is now in the process of launching a […]

KwikChex Meets With CMA to Discuss Online Reviews

12th May 2015

Editor

CMA, Competition & Markets Authority, KwikChex, Online Reviews, www.kwikchex.com

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KwikChex recently attended a meeting with the UK Competition & Markets Authority (CMA) in London in response to a request to assist the CMA’s fact-finding initiative concerning online reviews. The meeting and subsequent follow-up covered a wide spectrum, including identifying businesses that use fake good reviews to deceive consumers and the impact of fake bad […]

Lawyers ‘are using threats to stop negative client reviews’

6th March 2015

Editor

client reviews, Independent, KwikChex, Legal Services Board, LSB, Online Reviews, reviews, tripadvisor, www.independent.co.uk, www.kwikchex.com

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Credits: The Independent By: Chris Green Chris Emmins, co-founder of the online reputation management firm KwikChex, said customers who received legal letters should try not to panic. “For consumers that have genuine cause for complaint, they should not be intimidated by such threats,” he said. Above excerpts and read the full article on www.independent.co.uk

Competition Bureau ‘looking into’ fake online reviews

1st December 2014

Editor

astroturfing, Competition Bureau, Online Reviews, The Globe and Mail, www.theglobeandmail.com

All News/Blog, Blog, Online Defamation News

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Credits: The Globe and Mail By Susan Krashinsky – Marketing Reporter Canada’s Competition Bureau is looking into the issue of “astroturfing” – fake online reviews written to look like they come from regular consumers, but that are actually written by someone affiliated with the product or service being reviewed. Above excerpts and read the full […]

Online Attacks, Real-Life Consequences

15th September 2014

Editor

KwikChex, KwikChex.com, Online Attacks, Online Reviews, Real-Life Consequences, www, www.baltimore.cbslocal.com

All News/Blog, Blog, Online Defamation News

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Credits: CBS Baltimore / The Daily Record By: Lauren Kirkwood Widespread collection of personal data online frequently prompts debate about privacy, but there is one group of people that has largely managed to remain behind a wall of anonymity, says Danielle Citron: perpetrators of online threats and harassment. Above excerpts and read the full article […]

Nobody Reviews Restaurants On Yelp Quite Like This Man

27th August 2014

Editor

KwikChex, Online Reviews, reviews, Uproxx, www.kwikchex.com, www.uproxx.com, Yelp

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Credits: Uproxx Web Culture By: Andy Issac Most of our coverage of online reviews has a very serious element – businesses being destroyed by bad fake reviews, rogue businesses planting fake good reviews etc. But this one is in a somewhat lighter note – the story of a ‘reviewer’ that has an unique way of […]

Fake reviews and the future of online advice

9th July 2014

Editor

Digital Pulse, Digital Pulse PWC, online advice, online defamation, Online Reviews, PWC, reviews, www.digitalpulse.pwc.com.au

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Credits: Digital Pulse PWC By: Patrick Stafford It’s hard to deny the power of online reviews isn’t continuing to grow – judging by the backlash of businesses which feel they have suffered at the hands of fraudulent reviews. Above excerpts and read the full article on www.digitalpulse.pwc.com.au

Fake reviews: Watchdog targets Australian cleaning company Electrodry

2nd July 2014

Editor

ACCC, Australian cleaning company, Australian Competition and Consumer Commission, Electrodry, Online Reviews, reviews, The Age, Watchdog, www.theage.com.au

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Credits: The Age By: Ben Grubb The consumer watchdog is taking legal action in the Federal Court against an Australian cleaning company it says was involved in posting fake testimonials about its business on the internet. Above excerpts and read the full article on www.theage.com.au

Italian TripAdvisor Investigation

2nd June 2014

Editor

Italian Competition Authority, KwikChex, Online Reviews, reviews, tripadvisor, www.kwikchex.com

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The announcement that the Italian Competition Authority are investigating TripAdvisor over fake reviews is the latest in a growing number of legal initiatives that seek to ensure fair play and accuracy in information being provided to consumers. Authorities around the world are recognising that website businesses carrying reviews and complaints are hugely influential when it […]

TripAdvisor holds investigation after China site accused of suspicious activity

18th March 2014

Editor

China, Daodao, investigation, KwikChex, Online Reviews, reviews, Tnooz, tripadvisor, www.kwikchex.com, www.tnooz.com

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Credits: Tnooz By: Karthick Prabu Daodao, the local imprint of TripAdvisor in China, is the subject of an investigation after a damning report into the validity of its reviews. The report by KwikChex, the UK-based online reputation management company which has been a ongoing thorn in the side of the user review service for years, […]

TripAdvisor’s China website comes under fire

17th March 2014

Editor

KwikChex, Online Reviews, reviews, tripadvisor, TripAdvisor’s China website comes under fire, www.kwikchex.com, www.telegraph.co.uk

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Credits: The Telegraph By: Jolyon Attwooll New research has highlighted thousands of suspect reviews on the Chinese domain of TripAdvisor The authenticity of TripAdvisor reviews is under the spotlight again after new research revealed thousands of suspect postings on the Chinese version of the website. The study, carried out by Kwikchex, an “online reputation management” […]

Bogus online reviews – what to watch out for

30th January 2014

Editor

ACCC, fair trading, Herald Sun, Online Reviews, reviews, what to watch out for, www.heraldsun.com.au

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Credits: Herald Sun Business By: John Rolfe State fair trading authorities and ACCC investigating bogus reviews on internet AT least 10 businesses have been sprung posting bogus reviews on the internet to dupe would-be customers. Those suspected of feathering their own online nest include a major funeral company, a high-end restaurant and a building company […]

Don’t trust online reviews! A fifth are left by people who have NEVER tried the product

27th January 2014

Editor

Amazon, Daily Mail, Mail Online, Online Reviews, tripadvisor, www.dailymail.co.uk, Yelp

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Credits: Mail Online By: Victoria Woollaston * More than a fifth of Americans have reviewed a product they’ve never used * This rises to almost a third of parents with children under 18 * The majority (32%) claimed they did so simply because ‘they felt like it’ * While 22% admitted they just didn’t like […]

Fake online reviews the focus of new ACCC guide

3rd December 2013

Editor

ACCC guide, Australia, Hospitality Magazine, Online Reviews, reviews, www.hospitalitymagazine.com.au

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Credits: Hospitality Magazine By: Brea Carter In a bid to tackle issues surrounding fake online reviews, The Australian Competition and Consumer Commission (ACCC) has released a best practice guide for businesses and review platforms such as UrbanSpoon. Online reviews: a guide for business and review platforms touches on everything from guiding principles for posting reviews […]

How do you handle bad online reviews?

7th November 2013

Editor

CNN, CNN Money, Online Reviews, reviews, www.money.cnn.com

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Credits: CNN Money By: Jennifer Alseve It’s not uncommon to receive a few negative reviews, but what’s the best way to handle it? Here’s what you don’t want to do: Call online reviewers punks, trash or other expletives on your company Facebook page like the owners of Amy’s Baking Company did last spring. Their outrageous […]

Businesses hurt by fake online reviews

11th July 2013

Editor

Businesses, https://triblive.com, hurt, Online Reviews

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Credits: Trib Live By: The Los Angeles Times ‘Consumers often turn to the Internet to research a product before buying. Fake reviews are always a concern, and the problem may be bigger than previously thought. There have long been reports and rumors of businesses posting negative reviews of their competitors’ products or companies that pay […]

Why It’s Harder to Game Positive Online Reviews

1st November 2012

Editor

CNBC, KwikChex, Online Reviews, review, Yelp

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Credits: CNBC By: Heesun Wee ‘Gaming positive reviews online is getting harder. The website Yelp which connects local businesses with user-contributed reviews on everything from restaurants to local dentists — recently launched a new “Consumer Alert” system that clamps down on fraudulent reviews.’ ‘But with business risk comes opportunity. Gartner forecasts the emergence of companies […]

Can public shaming put an end to fake travel reviews?

25th October 2012

Editor

Online Reviews, reviews, The Australian, www.theaustralian.com.au, Yelp

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Credits: The Australian By Kate Schneider ‘Yelp putting on detective hat in bid to find fake reviews is placing a warning sign on the listings of those caught. Claims to have already busted nine companies TIRED of companies trying to trick travellers with fake reviews, Yelp is now publicly shaming those it claims are involved […]

As Fake Reviews Rise, Yelp, Others Crack Down on Fraudsters

3rd October 2012

Editor

Ad Age, Google, KwikChex, Online Reviews, reviews, tripadvisor, Yelp

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Credits: Ad Age By: Michael Learmonth ‘Online reviews can make or break a local business, which is why the incentive to cheat with paid-for, malicious or fraudulent reviews is so great. Weeding out fraud is an inexact science; sites such as TripAdvisor, Google+ Local and Yelp use a mix of algorithms and human moderators to […]

Lancashire firms hit by bad reviews

14th September 2012

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KwikChex, Lancashire Telepgraph, Online Reviews, reviews

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Credits: Technology Spectator By: David Glance ‘LANCASHIRE businesses are losing out on new sales due to fake or unjust reviews, according to a top marketing consultant. Internet review experts Got Juice say the problem affecting Lancashire could be tackled if reviews were required to be authenticated.’ Above excerpts and read the full story on Lancashire […]

The economics of fake reviews

13th September 2012

Editor

Amazon, blogs, KwikChex, Online Reviews, reviews, social media, Technology Spectator

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Credits: Technology Spectator By: David Glance ‘The American social scientist Donald Campbell observed that as soon as you try to apply and use indicators for social decision-making, the pressure to corrupt the measure increases and it then distorts the process it is measuring. The measure eventually becomes meaningless because it loses its value as a […]

Advertising undermined by online reviews

25th June 2012

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advertising, Guardian, KwikChex, Online Reviews, Roy Greenslade

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Credits: The Guardian By: Roy Greenslade ‘Canny consumers do not take adverts at face value. According to a research study, once they come across an ad they go online to check out reviews of the advertised product or service – but do they get the correct and fair information?’ ‘KwikChex says: “If consumers see negative opinion results, […]

Completely unstoppable & extremely influential

18th January 2012

Editor

ASA, Eat Out, Eat Out Magazine, hotels, Online Reviews, restaurants

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Credits: Eat Out Magazine “Online reviews have been in the headlines recently for all the wrong reasons. Allegations of sabotage and fake postings are rife leading the Advertising Standards Authority to launch an investigation into reviews of hotels and restaurants. Chris Emmins co-founder of KwikChex, tells us about the rise, reviews and risks of online […]

KwikChex to create an ‘Honest Web Summit’

2nd November 2011

Editor

Cyber bullying, defamation, freedom of deceit, freedom of speech, Google, Honest Web Summit, KwikChex, Microsoft, Online Reviews, tripadvisor, Yelp

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Almost everyone would acknowledge that the worldwide web is saturated with fraud and deceit. Online defamation is soaring and both consumers and reputable businesses suffer. KwikChex believes that significant improvements to reliability of information are readily achievable and obviously desirable. We are inviting a wide range of businesses, including some of the most influential such […]

Pressure on TripAdvisor grows with media coverage and evidence from around the world

31st August 2011

Editor

Fake Reviews, france, Germany, Online Reviews, Portugal, Russia, The New York Times, tripadvisor, turkey, USA

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More and more coverage is being given around the world to the problems of fake and unreliable online reviews – and the role of TripAdvisor in this growing phenomenon which is deceiving consumers and damaging many reputable businesses. USA The New York Times wrote about how “an industry of fibbers and promoters has sprung up […]

“Online Reviews: Open Season for the Hotel Industry?”

6th April 2011

Editor

Chris Lo, hotelmanagement-network.com, KwikChex, Online Reviews, tripadvisor

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Online, peer-to-peer review sites like TripAdvisor hold immense sway over the reputations of hotels and resorts. But with many in the industry complaining of malicious or fraudulent reviews, Chris Lo asks if these sites are doing enough to protect hotels and travellers from misleading or defamatory material. Excerpt (from hotelmanagement-network.com) The problem with TripAdvisor With […]

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