Riverside Hotel - KwikChex

The holidaymakers’ blackmail: Hotel guests using threat of poor TripAdvisor reviews to demand free upgrades and refunds

22nd November 2011

Deborah Sinclair, Evesham, hotels, MailOnline, review, Riverside Hotel, Sophie Freeman, tripadvisor, Worcestershire, www.dailymail.co.uk

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Credits: Mail Online By: Sophie Freeman “Hotel guests are using the threat of a bad review on Tripadvisor to blackmail owners into paying hundreds of pounds ‘compensation’ – even when there was nothing wrong with their stay.” “Last month, MailOnline reported that hotel owner Deborah Sinclair was taking legal action after Tripadvisor placed a ‘red […]

TripAdvisor Warned Over Warning

29th October 2011

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Evesham, KwikChex, Riverside Hotel, The Lancers B&B, tripadvisor, Tunbridge Wells, UK, Warning

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Following in the wake of actions taking place regarding the Riverside Hotel in Evesham, UK, KwikChex is taking immediate steps regarding a warning of similar action against one of our members. The Lancers B&B in Tunbridge Wells, UK received an email from TripAdvisor threatening various punitive actions that they state could be taken against the […]

Hotel has the right to defend itself over TripAdvisor allegations

27th October 2011

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Deborah Payne, Evesham, KwikChex, Riverside Hotel, The Riverside Hotel, tripadvisor, UK

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Deborah Payne owner of The Riverside Hotel in Evesham, UK contacted KwikChex after TripAdvisor posted a warning on the hotel’s listing alleging review fraud. Deborah categorically denied the allegations and said the warning was causing substantiated damage to her business. The review website responded by releasing statements that she or people associated with the business […]

KwikChex features on BBC Radio 4 – ‘You & Yours’

26th October 2011

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BBC, BBC Radio 4, Evesham, KwikChex, Riverside Hotel, tripadvisor, You & Yours

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Hotelier to sue Trip Advisor Why one hotelier is suing Tripadvisor after the company accused her of faking good reviews of her hotel and posting negatives reviews of her competitors. Click here to listen (Chapter 3)

Hotelier sues TripAdvisor after accusations she wrote fake positive reviews causes revenue to plummet by 75%

25th October 2011

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Evesham, KwikChex, Mail Online, Riverside Hotel, Simon Tomlinson, tripadvisor, www.dailymail.co.uk

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Credits: Mail Online By: Simon Tomlinson “A hotelier is suing TripAdvisor over claims she has lost thousands of pounds in revenue after the travel website accused her of posting fake positive reviews. Deborah Sinclair is taking legal action after a ‘red flag’ was placed on the review page of the Riverside hotel which she […]