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How Effective Are Online Customer Reviews?

16th October 2013

Business 2 Community, Customer Reviews, reviews, www.business2community.com

All News/Blog, Blog, Online Defamation News

Credits: Business 2 Community By: Richard Larson In case you haven’t heard, it is the age of customer service. The customer does not have to be right but the customer is king in our new online economy. From the business perspective, customer service can be even more difficult because customers do not see the employees […]

Menacing Social Media: When Your Business is Defamed Online

4th July 2013

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BTC, Business, Business 2 Community, defamation, online, social media, www.business2community.com

All News/Blog, Blog, Online Defamation News

Credits: Business 2 Community By: Cynthia Effinger ‘The fact that a consumer can now share their experiences with thousands at a time through a simple Facebook post is both thrilling and frightening.’ ‘Amy’s Baking Company: A Social Media Nightmare Amy, an Arizona restaurateur, and her co-owner husband recently appeared on the reality show “Kitchen Nightmares” […]

Fake Online Reviews on the Rise

22nd October 2012

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Facebook, reviews, Twitter, www.business2community.com

All News/Blog, Blog, Online Defamation News

Credits: Business 2 Community By Frederic Gonzal ‘According to research company Gartner, as much as 15% of online reviews will be fake by 2014. Just this past summer, it was found that 8% of Facebook accounts are considered fraudulent ones, which represents a fair chunk knowing there are now over 1 billion active users on […]

All About Fake Online Reviews: The Problem of Separating Fact from Fiction

26th September 2012

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Business 2 Community, Online Reviewsm KwikChex, www.business2community.com

All News/Blog, Blog, Online Defamation News

Credits: Business 2 Community By: Olivia Roat ‘I recently read an article on Mashable that reported on a study from tech research company Gartner. According to Gartner, by 2014, 10 to 15% of social media reviews will be fake and paid for by companies. Chalk it up to naiveté, but I found this news regarding […]